Bill Sheboy Expert

Please show the audit log details for the rule execution. That may help explain what you are seeing. What is the JQL you are using for your scheduled trigger? And have you tested the JQL outside of the rule to confirm it works as expected?

Although there is no custom reporting tool in Jira Cloud, you could do what you ask in several ways: * Create a saved filter with your field, and then either subscribe to the filter or export the results to sum them * Create an automation rule, triggered on sprint completion, to sum the results and send them via email or…

Hi @Ivan -- Welcome to the Atlassian Community! You posted this question in the automation for Jira area. Did you instead want to post it in the Confluence area: https://community.atlassian.com/t5/Confluence-questions/qa-p/confluence-questions Kind regards, Bill

Hi @Matt Boon -- Welcome to the Atlassian Community! You cannot answer a question like that with out-of-the-box JQL. Instead you could use the built-in, Atlassian interpretation of a control chart, as described here: https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-control-chart/ With that,…

Hi @Chris Bonnar -- Welcome to the Atlassian Community! As you appear to be on a paid, Jira license, you may want to work with your site admin to submit this one as a support ticket to Atlassian here: https://support.atlassian.com/contact/#/ In the meantime, you could also ask this one in the developer community…

Hi @Ken Young The only thing I found related to this was this automation suggestion: Support additional auth types for incoming and outgoing webhook components, e.g. to support GraphQL Actions, or NTLM auth https://jira.atlassian.com/browse/AUTO-182 You may want to also post this question in the developer community to see…

Hi @Angela Waters -- Welcome to the Atlassian Community! IMHO, there is no best way to do that. Perhaps there are better / worse ways, considering how they align with the methods your organization manages work. Have you looked at Atlassian's newer product, Jira Product Discovery? It provides many of the things you are…

Hi @khushboo_puri Where are you seeing that error message and what actions were you doing when you saw it? Please consider posting some screen images showing the error for context. Kind regards, Bill

Hi @Quinn Campbell From some of the information in your question, I am assuming you are working on an automation rule. For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and…

Hi @selcuk alimdar I was able to reproduce that same behavior as you did with JQL-based swim lanes. And when other swim lane options are selected, the create option is available. My hypothesis is that for all other options, the values of the issues fields can be exactly determined, and so when the create issue happens the…

I checked and did not see that symptom in the public backlog for defects, and so you may want to send this one to the Atlassian Support team: https://support.atlassian.com/contact/#/ If you are on a paid, Jira license, your Jira site admin can submit a ticket at that site.

Hi @shankara vijayendran Which gadget are you using? Is a built-in one or from a marketplace app? Sometimes the results in a dashboard gadget are impacted by the sort order of the filter, while others have an option to select the sort order. Kind regards, Bill

I am glad to learn it stopped happening, and that is curious... Do you have the "Enhanced board" feature enabled, as I have seen a few posts about changed / apparently broken behavior with that enabled?

Hi @Leonardo Di leva I wonder if that "feature" you describe was a coincidental behavior as I was unable to find documentation on it. Please consider submitting a ticket to the support team to learn what they think: https://support.atlassian.com/contact/#/ Once you hear back from them, please post what you learn to benefit…

Hi @Erik Groot That is not possible with out-of-the-box JQL features. There are marketplace addons which extend the capabilities of JQL, so perhaps investigate those. Kind regards, Bill

Hi @Jessica Ketcham Is this for a company-managed project or a team-managed project? You may find that information at the bottom-left side of the page expanding area. When you expand those sprints, how do the listed issues compare to the count shown? Has the board filter recently changed? Kind regards, Bill

Hi @Amr Selem I believe that is possible with a rule, although it would require filtering the comments by each individual team member's user, account id; there is no ability to sort or group-by when parsing comments in an automation rule. Such a rule could use a scheduled trigger, JQL to gather the issues, and smart value,…

Hi @Patrick Hendry -- Welcome to the Atlassian Community! For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide…

Hi @Akash Panchal Summing up values across related or linked issues is possible with automation rules. Your specific Jira version (Cloud, Server, or Data Center) impacts the methods used and difficulty. Using automation rules requires learning and experimentation. I suggest trying to create the rule and if you run into…

Ah...in that case perhaps another approach would be to set a custom field (or entity property) to a target timeframe to suspend access, and then use a scheduled trigger rule to poll for when to remove the access, based on that set custom field (or entity property).

Hi @David Siegler -- Welcome to the Atlassian Community! If I understand your scenario, either you are trying to prevent duplication of epics (by finding existing ones) or you are trying to create new epics using information from existing things (such as a newly created version). Both are possible, using smart value, text…

Hi @Michael Klein -- Welcome to the Atlassian Community! I recall looking for this in the REST API a few months ago and learned from the developer community there was no public interface for this content yet, and so it wasn't available in rules. And the current Get Version function does not include it…

Hi @Vish Reddy {Revyz} What problem are you trying to solve by doing this? Specifically what is the purpose of the timer? Knowing that may help the community to offer suggestions. Thanks! Until we know that... There is nothing built into rules to do this. A couple of possible work-arounds could be: * With a timer* split…

Because of that extra layers added (i.e., putting Tasks under Stories...) that is not easily done in one automation rule. The reasons are: branches cannot be nested, and branches execute in parallel (and thus will not finish before the next steps in the rule). Your possible work-arounds are to: * Split this up in to…

Have you tried to enter the lines with line breaks between them? This would be an example of this technique for the description field: {{issue.description}} Here is some new text added after the current description. I also notice there are multiple edit actions of the issue in the rule. When you want to do that, either…

No, I did not. And when I did, I got the same results as you did. I found this suggestion to change that behavior here: https://jira.atlassian.com/browse/JSWCLOUD-25786 Without any specific information from the Atlassian team, I suspect the reason is stability in explanation and calculation: When there is a single value…

Hi @Will Ballestero Where are you trying to do this? For example, is this in an automation rule? If so, please post an image of your complete automation rule, an image of your edit issue action, and of the audit log details showing the rule execution. Those will provide context for the community to offer suggestions. Until…

Hi @Jesús David Nieto Duran -- Welcome to the Atlassian Community! No, that is not possible. The Sprint Health Gadget is using the concepts for the Jira Scrum board, and so "not started" is the left-most board column, "completed" is the right-most column, and "in progress" is everything in the middle. The status category…

First, Mikael gave you a good start for that JQL. You may add to it with: project = yourProjectName AND due = 7d You may add other conditions as needed. Next, as you describe being new to Jira, you may want to look at the free training from Atlassian on writing JQL:…

I can only think of two more things to try... First, rules can get "glitched" by too many edit / publish cycles. I have no idea why this happens, and it appears related to the underlying JSON getting broken. The diagnostics for this are: * Disable your current rule, wait a couple of seconds, re-enable it, and re-test * If…