Bill Sheboy Expert

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Hi @Meera Menon -- Welcome to the Atlassian Community! For your first question: no, there is no way to get the driver with the endpoint that returns all the versions for a project. Here is a suggestion to add that capability: https://jira.atlassian.com/browse/JSWCLOUD-25586 For your second question, you could try: *…

Hi @Brolin Amarello Smart values are name, spacing, and case-sensitive...And I note your created variable name groupID does not match its use in the Send Web Request action, where it is groupId. First try changing them to match. If that does not help...sometimes I have observed there are parsing-order problems with the URL…

Hi @Hariprasad -- Welcome to the Atlassian Community! Do you mean using something like the Vulnerability Found rule trigger to create Jira issues: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Vulnerability-found There is no trigger for updates to vulnerabilities yet, and there are several…

When you review the issue details, what do you see in the comment? Please post an image of that view. Thanks!

No worries; I wanted to help ensure your question was seen so the community could offer ideas. I hope you have a great day!

I am using Jira Cloud, not Data Center, and so have no experience with rule throttling in those Jira sites, and... The service limit shown in the log matches the default, maximum value of 3600 seconds per 12 hours: https://confluence.atlassian.com/automation/automation-service-limits-993924705.html Have you been testing…

One more thing about the Re-fetch Issue action... When using the Issue Created trigger, that one can fire so quickly that some of the issue data may not yet be available to the rule. This will cause symptoms like empty fields and rule steps not working as expected, possibly even errors in the log. The fix for this is to…

Hi @Mireya Cintora I do not believe there is an upgrade for just automation usage, regardless of product and user licensing. However you may have more "usage" available than you think as there are limits for each of your products. Only global / multiple-project scope rules are limited by the product with the highest…

Hi @Sharath Parasuraman -- Welcome to the Atlassian Community! What problem are you trying to solve by doing this? That is, "why do this?" Knowing that may help the community to offer better suggestions. Until we know that... By "bulk import" I am assuming you mean to gather the issues based on some criteria with a JQL…

Thanks, and that confirms the {{fromString}} and {{toString}} may be used to correctly identify the values removed and added by user name. First to summarize the approach: use the field's changelog values to create lists of the added and removed users, and then use those lists to build dynamic JSON to make changes to the…

Hi @Wes Crockett -- Welcome to the Atlassian Community! Based on the details you posted in response to Trudy's questions, what you ask for also ordering the subtasks under each parent is not easy... JQL only has basic ORDER BY syntax, and you have nested the subtask list within the results of the lookup issues results /…

Awesome; I am glad we got it working!

Hi @Leena Pratheepan -- Welcome to the Atlassian Community! Please try the Related Issues Condition with JQL in your automation rule. That will allow checking if some, none, or all of the related issues match your condition to decide how to update the parent epic. With your scenario, you may want to use an if / else block…

Thanks...Now adjust that last one to convert the text to a number: {{issue.customfield_10590.plusHours(issue.customfield_10592.value.asNumber)}}

Please try writing these to the audit log to see if they match what you expect: start date / time: {{issue.customfield_10590}} value to add: {{issue.customfield_10592.value}} incremented date / time: {{issue.customfield_10590.plusHours(issue.customfield_10592.value)}} After you confirm the math is working, then you can…

I recommend adding the hours to the start date / time, and then using the built-in or the format() function to set the value rather than trying to concatenate the text: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-format---

Hi @Jin Wu Are you trying to get the resolution date / time for a specific Jira issue? If so, please try using one of the REST API endpoints to return the issue's fields, passing its key in the URL. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get Kind…

Hi @wout_swennen -- Welcome to the Atlassian Community! I just tried that and it worked for me using this scenario: * create a Incoming Webhook automation rule which receives issues, and lists their key and sprint * using the above rule's created webhook URL, created a site outbound webhook listener for issue updates,…

To use the values of the select option field in a rule, it is accessed with the value attribute: {{issue.customfield_10592.value}} That is a text value. As you want to use that as a number, add a conversion: {{issue.customfield_10592.value.asNumber}} However, I am still confused by the example you provided... Do you want…

Hi @lmcdonald -- Welcome to the Atlassian Community! When you have feedback on the documentation pages, you may submit that at the bottom of the pages with the link "Provide feedback about this article", and... Which version of Jira are you using: Cloud, Server, or Data Center? Did you notice those sources are for…

Thanks for that information! Here are two more tests to confirm the behavior before we try the rule: GIVEN there are several users selected in the field WHEN one user is removed THEN that user is in the from changelog value AND that user is not in the to changelog value GIVEN there are several users selected in the field…

Hi @Salil Sekhar -- Welcome to the Atlassian Community! What does your customfield_10592 contain? Is it: * a number of hours with which to increment the start time, * a representation of the time of day (e.g., 2pm or 1400) with which to set for the start time, or * something else? If it is the first one, please try using…

Hi @Mari Pervushina I am using Jira Cloud, and so cannot test my suggestions with Jira Data Center, so please test with your rules. With that out of the way... I recall the scenario you describe for Jira Data Center is difficult to solve because the changelog information available to automation rules is different from Jira…

Hi @Mari Pervushina The diff() function only applies for date and date / time values, and not for text: https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html#Jirasmartvaluesdateandtime-diffdiff(date) Kind regards, Bill

Thanks for that image of the rule. Please also provide images of the Edit Issue action's details and of the audit log details showing the rule execution. Those will help clarify what is happening.

Hi @beth.sutton First thing, as this is an older thread I recommend creating a new question, and perhaps including a link to this one. That will ensure the maximum number of people see it to offer suggestions. When you create your question, please include an image of your complete rule and the audit log details showing the…

Hi @Anthony Nguyen For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas.…

Hi @LBL -- Welcome to the Atlassian Community! Adding to the suggestions... You may want to add to the Scheduled Trigger's JQL so it does not update the priority of any already completed issues: AND statusCategory != Done Kind regards, Bill

Hi @Asim K Thank you for that additional approach with entity properties. One possible concern with that approach is automation usage / limits for rules that conditionally perform processing...particularly after the changes to automation packaging. The Lookup Issues and Create Lookup Table actions do not count as "usage",…