Bill Sheboy Expert

Hi @Naveen -- Welcome to the Atlassian Community! This seems to be a duplicate of your earlier question. Please close this one so the community can focus suggestions on the first one. Thanks!…

Hi @Gilad Waldman What are some examples of the contents of your customfield_10193? That may help to decide when / how to perform the replacement of spacing to underscores. For example, some possible configurations might be: * Alice (Single value, with no delimiter) * Alice Jones (Single value with first and last name, and…

Hi @Shani Levi Short answer: you may use smart value, list filtering and created variables to get the information you are seeking; or, you could use a rule triggered on a change to the field and save the changes in a custom field...which could be reviewed later, as needed. More information... First, I do not believe there…

Hi @francis Adding to Jack's suggestion... My understanding is when automation rules use round-robin (or balanced) assignment, that is tracked at the level of a specific rule. And so if a single rule uses conditional logic to select users from different groups, the assignment is unlikely to be balanced as expected. (If an…

Hi @Devarajan Mani First, created variables are text / string types: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-variable When you want to use them as a number they must be converted, such as with the asNumber…

That depends upon the project type... For company-managed projects, I believe what @Rebekka Heilmann _viadee_ noted applies. For team-managed projects, the configuration is by-project, and so the project admin can do almost anything. The exception is modifying site-defined (i.e., global) custom fields which the…

Awesome; I am glad to learn it is working!

Reviewing the current import, parent / child mapping of Epic -> Task and Task -> Sub-task, this still works for company-managed projects: Ensure your Issue Type names exactly match the names in your project. Note the "Issue Id" and "Parent" in this context are the import-related information and not the issue fields with…

As I first noted, recursive rules like this are unlikely to succeed and stay under the service limits unless there are a very small number of issues and they are used infrequently. Worse still, just one rule (or issue linkage) error could lead to using all rule capacity, shutting down execution for 12 to 24 hours on your…

Hi @kate reeder I believe there is a option to add / remove permissions for a Project Admin to manage rules, but there is no option to allow rule management for non-Project Admin users: https://support.atlassian.com/cloud-automation/docs/permissions-required-for-jira-cloud-automation-rules/ Kind regards, Bill

If you try writing {{webhookResponse.body}} to the audit log when the rule runs, it may indicate how to iterate over the values, producing something more useful for the team.

Hi @Anders Ottosson -- Welcome to the Atlassian Community! Adding to John's suggestion about directly adding subtasks without branching, I recommend first saving the created Story's key in a variable. That will help if adding multiple subtasks. For example: * trigger: issue created * action: re-fetch issue (I recommend…

Hi @Furkan As Marc described, there are currently no built-in automation rule triggers for user created. One possible workaround for this is to use a webhook to trigger a rule. Your Jira Site Admin will need to help set up this approach. * Create a global scope, Incoming Webhook triggered rule to perform the actions…

Did you disable the option in the rules' details (at the top) for this: Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.

If you exhaust your research attempts to find the cause, perhaps work with your Jira Site Admin to submit a ticket to Atlassian Support to learn what they suggest: https://support.atlassian.com/contact/#/

When you need to access / read issues in another project, your rule needs to have multiple-project (or global) scope. That is why the branch did not find the other issue. To change the scope, your Jira Site Admin will need to help as that can only be changed from global rule settings. Next, the status values in different…

Hi @Youri Wims-Rico -- Welcome to the Atlassian Community! Please post an image of the audit log details showing the rule execution. That may help to explain this symptom. Until we see that... Are the linked issues in the same Jira project? What is the project type for the issue(s): company-managed or team-managed? You may…

Hi @Tiffanie Penley There appears to be a new defect for this symptom created today, which you may watch / vote for to see the progress: https://jira.atlassian.com/browse/JSWCLOUD-27027 Kind regards, Bill

Hi @Varad Pingale Thank you for this information. How will this new import experience behave in regards to parent / child issue relationships, such as with the sunsetting of the Epic Link and Epic Name fields versus supporting the use of the Parent field for the relationships? I recall that currently for imports, a text…

Hi @Cedric Bridger -- Welcome to the Atlassian Community! Answering your last question first: there are probably alternatives in the Atlassian Marketplace to the built-in automation rules, or you could build your own application to make such changes using the REST API endpoints, or you could make the changes in a…

Hi @Yannick TEMPORAL -- Welcome to the Atlassian Community! Yes, that is possible in at least two ways: #1) Hard-code the values in your automation rule, using a smart value condition with the regular expression. #2) Using the Send Web Request action, call the two different REST API endpoints to get the custom field's…

Hi @[deleted] -- Welcome to the Atlassian Community! Rather than branching to add the labels, I recommend using list iteration to add all of them in on edit issue action with advanced edit with a JSON, update. For example: * trigger: manual, to get your sourceIssue * action: lookup issues with JQL of key =…

Hi @Abraham Jacob -- Welcome to the Atlassian Community! Adding to Rudy's suggestions... Context is important for automation rule questions. Please also post: * an image of your complete rule (in one image) and * an image showing the request data for your Send Web Request action. Those may help to explain what you are…

Hi @Mélanie Liguet First thing, I am not currently using JSM and so my suggestions are based on what I know about automation rules, in general. With that out of the way... You seem to be using this endpoint for getting the answers in the simplified…

Hi @Jonas -- Welcome to the Atlassian Community! For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for…

What is the source of information for the expression you show? A rule may only have one Lookup Issues result at a time, so the above expression cannot work. Instead a single lookup issue might be used with smart value, list filtering and a math expression, or repeated lookups could save intermediate results in created…

To diagnose a problem with a math expression in a rule, I recommend: * Confirm the smart values are correct * Write the values to the audit log to confirm they contain what you expect * If that does not help...post your entire math expression as text and an image of your entire rule in your question. That will allow the…

Hi @Ylan Muller -- Welcome to the Atlassian Community! Regarding that linked article and create variable scoping, I want to clarify the behavior for branches versus if / else rule structures. This may prevent some rule errors in the future. When a variable is re-created with same name, it does replace (i.e., shadow) the…

Hi @Rachel Gornall Adding to the suggestions offered, you may want to look at some of the free training from Atlassian on using JQL. It may help create such queries in the future. Here is a great example: https://university.atlassian.com/student/path/849533-gain-project-insights-through-jql Kind regards, Bill

Hi @a855031 This is the third time you have asked this same question, and repeatedly it appears you have not tried to solve the problem yourself. This community is a place for people with similar interests to learn, and ask for / offer help on Atlassian products. It is not a free labor pool to implement requests on demand.…