Bill Sheboy Expert

That is a curious symptom... Labels are stored with the issues that use them. When a new one is added, it is available everywhere for selection (other than the exceptions I noted above). Only when the last occurrence of a value's usage is removed from issues does it vanish. What do you mean by "top-level template"? Are all…

Hi @lila If this is still not working... Please copy the dynamic JSON from the Additional fields section and write that to the audit log before the Issue Edit action, and re-test. With that, we can observe what is causing the problem with the JSON. Thanks!

I do not recognize that error message. Let's check on some things to narrow down that symptom... First, check if the user mentioned can be added manually to the issue as a watcher, and then remove them. Next, modify your write to the audit log for the variable to this and retest. This will identify if there are any stray…

Not really. The key things I'm looking for is what the board looks like to confirm the type, such as if it is a Jira Software or Jira Work Management project and the board specifics. You could see some of this information by navigating to: Projects > View All Projects > and then indicate what it shows under the Type column.

Hi @Trudy P Claspill Have you tested that approach with the default email handler with a non-Free license level? I tried it with a Free license and either the rule did not send to the site's Jira email address or the default incoming handler ignored it as an automation source and so did not add the comment. Thanks, and…

Hi @Geneva Skeen -- Welcome to the Atlassian Community! First to confirm some terminology, are you asking about the Labels field for issues? If so, those are shared across all projects for a Jira site. And, when you describe: However, other users don't see the "confidential" label as an option in the other boards. Where in…

Please post an image of your board as that may provide more context. As needed, obscure the text of the items on your board. Thanks!

Hi @Andy Rehberger -- Welcome to the Atlassian Community! Where are you trying to use that regular expression: in a match (or replaceAll) function, in a condition, or somewhere else? For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an…

Hi @Zoey Zaran -- Welcome to the Atlassian Community! What type of project are you using, such as Company-managed, Team-Managed, etc.? And, have you changed the board's filter sort order? If you changed the ORDER BY for the filter, please note the the drag-and-drop feature for moving issue order only works when using ORDER…

If you only want the linked issues for a specify type, your two options are: * Use the Lookup Issues action with JQL and the linkedIssues() function, then use the lookup result in your message: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#linkedIssues-- * Use smart value, list filtering on the…

Hi @Eran Roiter Please post an image showing the audit log details for the rule execution. Next, what do you mean by "Father issue"? Is that the Idea in the JPD project? If so, is this your scenario: GIVEN an issue exists in a software project AND that issue implements an Idea in a JPD project AND all other issues…

Hi @Alexandra Walther How do you want to obtain / use that average velocity? Let's assume you just need the number, perhaps sent as an email with information on the last "N" sprints and the average velocity. And, there are fewer than 100 issues in each sprint. If so, it would be possible to create a long and slow…

Hi @Sunny Liao -- Welcome to the Atlassian Community! I believe may be possible by including JQL checks with the updatedBy() function: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#updatedBy-- Please note well: there is a known defect with this function that once the user has made more than 32000…

Hi @Rahul Yes, and...to these suggestions: I recommend reviewing the information on what counts (or not) as "usage" for rule execution: https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/#What-counts-as-a-rule-run With that information in hand, you may consider inventorying your rules to make…

Please review the issue history to determine what is changing / removing the label value on issue transition to another status. Once that is identified, you may solve it.

Thanks for testing that! For Jira Cloud, the mentions work like this, where 12345abcde would be the user's Atlassian account identifier: [~accountid:12345abcde] And so a change for your version to get the user identifier could be this: {{issue.comments.last.body.split(" ").match("(\[~.*\])").substringBetween("[~","]")}}…

Hi @Andrej191 -- Welcome to the Atlassian Community! As you solved your own question, do you want to mark this one as "answered"? That will help others in the community with similar needs find solutions faster. Thanks! Kind regards, Bill

Hi @Naveen I wanted to follow-up to learn if you have solved this or tried the lookup tables to do so. Thanks!

Hi @Mélanie Liguet I wanted to follow-up to learn if you had tried other parsing options yet. Perhaps something like this: {{#webhookResponse.body}} * label: {{label}} with an answer: {{answer}} {{/}} Thanks!

Hi @Serge Kravchenko Just checking in...were you able to try writing the returned properties to the log to find how to parse them? To just count them, this seems to work by converting them to text and then splitting. * action: create variable* name: varIssueProperties * smart value: {{issue.properties}} * action: write to…

Hi @Satty Are you using a marketplace addon for Confluence content archiving? If so, you may want to check that product's documentation to see what automation capabilities are available to support your needs. Kind regards, Bill

Hi @Jimmy Seddon Happy Wednesday! If you were to create another marketplace addon, what would it do and why would you build that one? Kind regards, Bill

Hi @Rachel -- Welcome to the Atlassian Community! With no marketplace addons, you could try the built-in control chart: https://confluence.atlassian.com/jirasoftwareserver/control-chart-938845628.html There are known issues / limitations for that chart so read through the article to learn more about those. Kind regards,…

Hi @Miguel Contreras -- Welcome to the Atlassian Community! I recall some other questions about this new experiment / feature, and the solution was to ask your Jira Site Admin to submit a ticket to the support team to turn this off: https://support.atlassian.com/contact/#/ I also checked and there are currently no…

Hi @LG You could calculate such a "score" using marketplace apps for calculated fields or with built-in features by creating Atlassian Automation rules. If you want to try creating an automation rule, please refer to these documentation and example sources: *…

This community is a place for people to learn, share ideas, and to seek help with Atlassian tools. And, successfully using automation rules requires learning and experimentation. I recommend you first learn a bit about creating rules, then try to create the rule to meet your needs. If you run into challenges, post images…

Hi @Rutuja Ghadge -- Welcome to the Atlassian Community! First things first: I hypothesize you are observing changes to issues' story points during a sprint and thus have concerns. This could be a symptom of several root causes, such as: challenges with backlog refinement, scope change, skill gaps, team focus, team fear of…

Hi @Lunara Inashova -- Welcome to the Atlassian Community! The regular expression I provided assumed at least one character after the issue key, and may be modified to meet your needs. Please review the match() documentation as it includes a link to the Java pattern expressions rules are based upon to see other patterns.…

Please try typing in the value in the Labels field. If that does not work, please explain what is not working.

Hi @Nour Ashraf -- Welcome to the Atlassian Community! There is a built-in template rule which you may use as a starting point for your scenario. Please navigate to Project Settings > Automation > Templates, and you will find this rule template: When all sub-tasks are done → move parent to done. You may select it, rename…