Bill Sheboy Expert

You could use the diff() function's prettyPrint format to do this for you automatically: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference--- For example, adding any number of seconds to {{now}} and differencing it with the original value: {{now.diff(now.plusSeconds(some…

There can be multiple values in the Fix Versions, and so they must be iterated over with an "add" for each one: { "update": { "fixVersions": [ {{#destinationIssue.fixVersions}} { "add": { "name": "{{name}}" } } {{^last}}, {{/}} {{/}} ] } }

What are the types of project for the trigger issue and the one into which you want to clone: company-managed or team-managed? If they are team-managed, the issue types, fields, and other configurations are unique for the projects. And so the Clone Issue action cannot match up the fields, even when they have the same…

Wanting to "set up automation" is not a problem to solve. It may be one possible "how" / solution approach to do so. Regardless of that... Yes, you may create a rule to do what you ask: * using a rule triggered on Issue Commented, * with a condition to check if there is a mention in the comment body, * an action to copy…

Hi @[deleted] You are describing the "Status Category" values: To Do, In Progress, and Done. A defined Status in a workflow may be assigned to one of these categories. Next a Jira board has one-or-more Status values mapped to each board column. Finally, for Jira Scrum boards, issues must be the far-right column of the…

Yes, I meant as the mentions are shown in the user interface / user experience. The only workarounds at this time would be to investigate marketplace apps to send the emails or build your own which can look-up the user names.

Hi @rneill19 A defect was just added to the backlog for this symptom: https://jira.atlassian.com/browse/JRACLOUD-84761 Kind regards, Bill

Hi @Karla Garcia -- Welcome to the Atlassian Community! Without seeing your complete rule, I hypothesize it uses the Issue Created trigger. If so, one possible cause of that symptom is a timing problem: the Issue Created trigger can fire so quickly some data may not be available to the rule yet. This can cause missing…

Hi @vincenzo.spatafora The article you linked-to is for Jira Cloud and it describes replacing by update, not appending to the list of Fix Versions values. For Jira Server / Data Center, please use the name attribute for Fix Version instead of the id. And, use the "add" syntax with "update" to append to the list. To see…

Hi @VT Jira Without reviewing the specific errors you are observing, I suggest pausing to consider: The Original Estimate or smart value {{issue.timetracking.originalEstimate}} is the human-readable value, containing the units of measure. For example: 1d 4h. That value can be difficult to parse as a number in math…

Hi @Michel Topuzoglu -- Welcome to the Atlassian Community! Yes, and... There have been several community posts in the last few months to remove (or allow disable) of this new feature as it was being experimented upon customers. The suggestions were to contact the support team to disable the experiment for your site. As it…

Hi @Vibhor Kumar Agarwal -- Welcome to the Atlassian Community! Short answer: that is not easily possible with the built-in features of Jira automation rules. Jira Cloud implements mentions using the account id value for a user, as you see in the comment, body text you are emailing. When the mentions are displayed in the…

Please retest your rule without further changes. And then... At the right side of the log, please select the Show more option to display the details for one of the failures when the rule runs for a Story. Then post an image of that log entry.

As you seem to be changing the need again, I recommend pausing and meeting with your Jira Site Admin and the requestor to clarify: * what problem you are trying to solve (i.e., "why do this") * what solution approach do you believe will solve this problem * why do you believe that will solve the problem * ask your Site…

One challenge with a scenario like this is nested lists: the Fix Versions field is a list of zero-to-many values, for each issue. And there is a list of child issues for the parent Epic. Together that means there could be zero-to-many versions, including possible duplicates selected in the child issues. But you want the…

Thanks for that information. Given what you describe, you may want to try using the built-in control chart to measure the build cycle time (i.e., from start of work until completion). https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-control-chart/

Hi @Rui Araujo -- Welcome to the Atlassian Community! When checking the text-markdown of the comment, please look for text surrounded by single asterisks: Here is a comment with some *bold text* in the sentence. https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all If you are looking instead at the…

Hi @Andrey Kiyanovskiy Having a parameter for the Delay() action may not help with your described scenario. With the parallel and asynchronous nature of branches which could be on more than one thing, I suggest there is no way to accurately forecast how long the branch will run. If you describe the problem you are trying…

Yes, and... In my experience, I have not found rule behavior consistent (i.e., deterministic) regarding which issue is the "trigger" versus "destination" when the trigger was Issue Linked. And when a specific link type is specified for cross-project issue linking, the rule scope also impacted behavior. Worsening this, some…

Ah...which issue are you trying to update: the newly created one, the trigger issue, or something else? If trying to update the most recently created issue, branch directly to Most Recently Created Issue rather than using a smart value branch. When you branch on a smart value, it just has data (not an issue) inside of a…

Based on the prior history you showed... How was this "subtask" added to an Epic as its parent: BP-22309? Or was that issue later converted from a Story / Task to an Epic. According to the history, several of those changes were made in under a minute, so something does not add up.

Hi @Vikrant Yadav What is the scope of your rule: project, multiple-project, or global? Project-scope rules may create (or clone) issues into other projects, but cannot access them in any other way. That is, it cannot "see" them in branches or update them. To access issues in another project the rule must be…

Based on what you described, that expression should work. I only put the ORDER BY on there out of habit (rather than letting it be random). I recommend trying the JQL standalone with Filters > View All Issues, and compare results to what you expected to see. Then adjust the query to meet your needs.

Hi @[deleted] -- Welcome to the Atlassian Community! You may find the user list with calls to the REST API. For example: To find users who could be assigned to issues in a project: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-assignable-search-get For other types of…

Hi @Tylor Seastrum One way to do this is with the CHANGED JQL operator: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CHANGED For example: project = "IT Service Desk v2" AND status = "waiting on employee" AND NOT status CHANGED AFTER -5d ORDER BY Key ASC This would check that the status has not…

Hi @Viviane da Silva Moreira What is not working as expected in your rule? What does the audit log indicate is happening? Kind regards, Bill

Yes... The Lookup Issues action may use JQL to gather a set of issues. To process issues individually, branching on JQL is possible. Additionally, there are rule conditions which may use JQL.

Hi @Ian Herzing -- Welcome to the Atlassian Community! What have you tried thus far to solve this need? If you have created a rule and it is not working as expected, please post images of your complete rule and the audit log details showing the rule execution, and explain what is not working. Those will provide context for…

Hi @Azizbek Umaraliyev -- Welcome to the Atlassian Community! How is your team / company using the log time feature of Jira? What value does it provide? I ask this question because if your team is not accurately logging time, and instead you want to automatically record the duration an issue is "in progress" based on issue…

Hi @Melissa C For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas.…