Bill Sheboy Expert

Hi @Dick An FYI about your statement: There is no need to escape the quotes: "{{triggerissue.summary}}" suffices. Using the CONTAINS ~ operator like this" summary ~ "{{triggerIssue.summary}}" Will fuzzy match on any of the words in the summary, in any order, and may include other words. When a more exact match is needed,…

Hi @Sanam Malleswari That is possible to do with an automation rule, in chunks of up to 100 filters at a time...AND I would expect this to be problematic. Perhaps just identify the filters and produce a list of users / owners so they can work on them. The approach is to use the Send Web Request action to call the REST API…

Hi @Proshkin Kirill To bulk change references (and ownership) of a user in automation rules, please use the following: Navigate to global rules list > ... menu at the top-right > select transfer user Kind regards, Bill

Hi @Katrina Rideaux First thing, as this is an older thread, I recommend creating a new question. That will ensure the maximum number of people see it to offer suggestions. When you create your new question, note that context is important for automation questions. Please include the following in your question: * what is…

Hi @Khira Niemeier Trudy already described the solution in her first post: call the REST API endpoint to get the external links, using the Send Web Request action, and parse out the ones for Confluence. I believe they appear with the relationship type of "wiki". Kind regards, Bill

Hi @Knust, Johannes -- Welcome to the Atlassian Community! There is an existing suggestion for that idea here, which you may vote for / watch to see any progress: https://jira.atlassian.com/browse/AUTO-174 Kind regards, Bill

Hi @Milo van Loon -- Welcome to the Atlassian Community! Branches which could be on more-than-one-thing are run in parallel and asynchronously, with each item in a separate processing space. And so any variables created / changed in such branches are gone when that item finishes processing. And...there is no guarantee of…

Hi @Khira Niemeier I recommend creating a new question, perhaps including a link to this older article's thread, to ensure the maximum number of people see it to offer suggestions. That will help focus the discussion on your specific scenario. When you write your question, please include the following: * what problem are…

Unless your program increments (PI) occur on a very predictable schedule, I suspect you are correct about investigating marketplace addons. Let's assume they are on a predictable schedule... If I was working on this problem, I would split it into two parts for each date field, and remove all of the conditional logic.…

You are trying to implement some of the selection options that the Clone Issue dialog provides using a rule, and so the rule logic will need to handle it. As I noted, to prevent copying data for a field, select the field in the Clone Issue action and leave the value empty. You may need to experiment a bit to learn what can…

Hi @Cathy.Schriever -- Welcome to the Atlassian Community! I have not tried that, and there is nothing built-in for rules to do it. Perhaps a Jira Automation rule with a scheduled trigger could use the Send Web Request action to call the GitHub REST API to get the information. Kind regards, Bill

Hi @Yong Yang How did it fail? Would you please show an image of the audit log details, or did it fail when you were trying to create the rule? And...is the Approvers field for issues or something else? Perhaps check to confirm you have the correct smart value, or try the custom field…

Hi @Carina Lora I recall some open suggestions about such needs, and those no doubt led to the recent feature to share global (i.e., company-managed) fields with team-managed projects. But that does not help for issue types... One possible workaround is to not use the Create Issue action in your global scope rule. Instead…

Hi @Alicia Pena I believe the clone issue action tries to clone most fields, and only the ones you select will replace the values: for example, select the Fix Versions field and leave it empty to clear the values rather than copy them. Yet, there are several things not supported by the clone action, as described in…

Awesome; I am glad to learn that helped. Please consider marking this question as "answered" to help others with a similar need find solutions faster. Thanks!

Thanks; that helps a bit. First thing to try: Those advanced planning, date fields definitely cause challenges in rules. And, comparisons of date / time values are tricky unless you take total control of them. When you use the custom fields in the comparisons, force them to an exact format which will be comparable as text…

Hi @Philip Kroos - TEAM XALT Yes, and...to the other suggestions offered: I recommend using a lookup table rather than conditional logic to translate the field value. That will be easier to maintain / debug in the rule. Please look here to learn more about lookup tables:…

Hi @Dan Buchanan -- Welcome to the Atlassian Community! What data is not returned that you need? Are you missing some fields in the results or are issues not returning from the search as expected? To add additional columns, add them to the view when searching. If some issues are not returned as expected, the way you wrote…

Those rule images are not readable to me as the resolution is too low. Would you please replace them with higher-res ones? From the audit log image you show, it appears there is only one edit of the issue fields. Is that correct?

Hi @Igor Seidl Perhaps beyond the scope of the permissions issue you are observing, there are some other things to note: First, the Issue Created trigger can fire so quickly that some issue data may not yet be available to the rule. This can cause missing data and mysterious errors, such as permissions ones. The fix for…

Hi @Shadd Schutte Rather than the JSON (with may not work due to field differences), please post images of the following for context: * an image of your complete automation rule, in one single image; that may require using a screen capture tool or browser addon for scrolling page capture * for any smart value conditions,…

This appears to be a behavior from an addon as when I try that with various types of Jira projects I do not see checkboxes created. Please post an image showing an issue being edited where you enter the [] or better still where you use the / and see a checkbox option. You may need to use a screen capture tool with a delay…

Ah, I missed early this is a Scrum board and not a Kanban board. In that case, there is no built-in solution, because Scrum boards do not separately configure the backlog view: assignment of issues to the active sprint makes the distinction. Only Kanban boards allow selecting the backlog's issue status values because the…

Thanks for clarifying the situation, and I tried this to replicate your results. Your scenario seems to be: GIVEN a Jira Work Management (JWM) project AND the project has values for the built-in Category field AND there is a connected Slack workspace for the site WHEN creating an issue using /jira create THEN all possible…

Hi @vincenzo.spatafora My apologies for the delay in responding as I have been offline for a while. Next thing, as this is an older thread, I recommend creating a new question, perhaps linking back to this one. That will ensure the maximum number of people see it to offer suggestions. When you create your new question,…

You may want to review rule conditions to help with the logic and transition of the issue: https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/

That was what I wanted to check; it shows no additional validation / checks on the transition. I recommend contacting the support team to learn if there is a broken permission in the rule / project.

Hi @Pradheep Ayyanar What have you tried to solve this need? If you have an automation rule which is not working as expected, please post images of your complete rule, the actions / conditions, the audit log details showing the rule execution, and explain what does not work as expected. Those will provide context for the…

Yes; that expression will provide a text value which can be assigned to a variable.

Hi @Andrew Todtenkopf -- Welcome to the Atlassian Community! That feature does not exist yet, and there are a couple of related suggestions requesting it: https://jira.atlassian.com/browse/JSWCLOUD-26843 https://jira.atlassian.com/browse/JSWCLOUD-26595 A workaround would be to create combined quick filters for the AND / OR…