Bill Sheboy Expert

Hi @Jimmy Seddon Thanks for the round-up information, and... FYI the sunset of those dashboard gadgets has been delayed to May 2025. The details are in that article you linked (and other community posts). Unfortunately, they have not changed the title yet so that is contributing to the "spirited conversation" on this…

Hi @Karolina Rucinska -- Welcome to the Atlassian Community! Yes, and...to the other suggestions, here is the open item for Votes changes are not detected in a way to trigger rules and other actions: https://ecosystem.atlassian.net/browse/ACJIRA-2522 Kind regards, Bill

Hi @John Funk Thanks for sharing ideas on this topic, and encouraging others to join the conversation. There are several pros / cons to project type differences, and having well-informed customers and admins helps them "turn up the good and mitigate the bad". Yes, and... When a site only uses company-managed projects…

Hi @Sergey Shoshin Please see this post with a video on how to add a property to each status in the workflow to manage the dropdown list order: https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Pro-tip-reordering-statuses-in-the-status-field-dropdown/ba-p/2422657 Kind regards, Bill

Thanks, @Hana Kučerová for checking that! I finished all of the listed prerequisites and do not see it listed in challenges yet. Perhaps there is a bit of latency (or user error on my part :^) preventing it. I'll look again next week or two.

Hi @Eric Gurin That information is in the issues' history, and it is challenging to access for the reporting you describe. Rather than using Jira Automation, you could "hack" the Cumulative Flow Diagram / report by selecting your sprint timeframe and then de-selecting all the status values except the one you want to see.…

Hi @Dan Breyen Where do you see the ability to disable that message? I have had "Jira labs" disabled for several years and the "New issue transition experience" is off as well. This message seems independent of both settings. Kind regards, Bill

Hi @Marc -Devoteam- That message is built-in, and appears from this view: * view a filter / JQL search * select "Detail view" (rather than list view) * select an issue * change the issue status I do not see any suggestions in the backlog yet to remove / disable it. Kind regards, Bill

Ah...your field cf[10220] appears not to be the issue key, leading to that error message. In your original question, you were trying to gather the child issues of an Epic to sum the fields. If that is still the case, please change the JQL part of your web request URL to "Epic Link"={{issue.key}}

Hi @Guntis Zoldners -- Welcome to the Atlassian Community! What problem are you trying to solve by doing this? That is, "why do this?" Knowing that may help the community to offer better suggestions. Until we know that...the Issue Key and Issue Id are already unique identifiers within the site's issues. Kind regards, Bill

Please remove the expression from the Additional Fields section; that is used when you need JSON to update fields. And then paste this into your Sum Effort CON field: {{webhookResponse.body.issues.fields.Effort CON.sum|0}} The smart value will appear below the field, and then you may select it for usage. If that does not…

Hi @Loretta Brunette Thanks for this update and information! There was a recent note on the release blog for JSM forms to better support smart values of forms / form fields in automation rules. Will that change also apply to this rollout for software projects? Kind regards, Bill

Hi @Jones, David -- Welcome to the Atlassian Community! For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide…

I have not used that tool and so do not know, although I suspect the answer is "yes". If a tool can pull in and parse the issue history, it can identify the when / duration issues were in specific status values...then the next step is to align that with the workflow for measurement calculation. Which reminds me of another…

Hi @J Glaser -- Welcome to the Atlassian Community! FYI there is a timed-out (i.e., not resolved) defect where the worklog REST API incorrectly returns a 500 error for other causes: https://jira.atlassian.com/browse/JRACLOUD-81320 I found that defect via this developer community…

That is curious: if your rule is not editing the issues I would not expect their linkages to the parent Epic to change. You may want to work with your Jira Site Admin to create a support ticket to ask Atlassian about this symptom: https://support.atlassian.com/contact/#/

Hi @Jacob I -- Welcome to the Atlassian Community! This seems to be a duplicate from your question posted yesterday: https://community.atlassian.com/t5/Jira-questions/How-to-Capture-Full-Cycle-Time-in-Jira-Control-Chart-with-Back/qaq-p/2855076 I recommend staying with the first one to help focus the discussion. Thanks!…

Awesome; I am glad to learn that helped! When using the changelog smart values of fromString and toString, those are text. To use the date formatting they must be converted back into a date type first. For example: {{changelog.Date Closed.fromString.toDate.longDate}} Please let me know if that works for you.

Hi @tatevikalaverdyan Just checking in to learn if you resolved this yet, or tried the suggested changes. Thanks!

Hi @Scarlet Just following up to learn if you resolved this one yet. Thanks!

Perhaps compare the specific issues (and audit logs) for the cases that worked versus those that did not to help pin down the root cause. And as an FYI when posting the images, please try to post them at a higher resolution and remove the extra blank space at the bottom. That will make it easier for the community to see…

Hi @Næss Ole Martin -- Welcome to the Atlassian Community! Adding to Marc's suggestion, here is the documentation reference for that type of formatting: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=tables There are more complex table formats available when using the UX for editing a Description,…

Hi @Simge Şengel -- Welcome to the Atlassian Community! I do not believe there is a Create Trello Card action in Jira Automation rules (here is a suggestion to add that), and... A workaround would be to use the Send Web Request action to call the Trello REST API to add a card. I have not tried this, and here are some…

Hi @Neville Yes, and...to Marc's suggestions: If you are trying to copy the Team to the child issues AND handle the case where the value could be empty, please use conditional logic in your JSON to make it dynamic: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/ Kind regards, Bill

Hi @Naveenkumar_s -- Welcome to the Atlassian Community! Short answer: no, that is not possible. There are lots of open suggestions to make the content / columns more configurable for the built-in reports, such as this one from over 10 years ago to do what you asked: https://jira.atlassian.com/browse/JSWCLOUD-7353…

Hi @Jacob I -- Welcome to the Atlassian Community! As a disclaimer, I do not work for Atlassian or any marketplace vendor. I am just another Jira user with a bit of experience in process analysis in various domain areas. I agree with @Danut M _StonikByte_: if you need an actual control chart to manage anything other than…

Just to clarify, a rule cannot use a branch on JQL to the trigger issue (because the rule automagically adds a clause to the JQL to remove it). Other branch types will work with the trigger issue. For the linking symptom, in that log it appears the issues are in different projects. What is the scope of the rule:…

I see a missing left-curly bracket at the end in the second line of the denominator (for customfield_12869). + 0{{#if(customfield_12869.lte(200))}}1{/}} should be this + 0{{#if(customfield_12869.lte(200))}}1{{/}} Stuff like this is tricky unless you use an IDE / code editor which can match up brackets, parenthesis, etc.

Awesome; I am glad to learn that helped! And regarding using custom fields in that expression, I suspect the answer is "no", but feel free to experiment and try it. If it works for Data Center, please let me know! If not, here is what is happening...and please feel free to stop reading if you wish :^) When things like the…

I just tried with a default assignee for the project to see if there was an edge case here. I'm stumped why this is different for your rule, unless there is some intermittent problem happening in the rules engine for advanced branch. When that feature was first introduced, there were cases where it would not loop over all…