Bill Sheboy Expert

Hi @JJ Chritton Have you tried to disable the Jira Labs options in your personal settings? If instead your teams want this turned off for the entire site, have you worked with your Jira Site Admin to submit a request to Atlassian Support to turn this feature off? Kind regards, Bill

Hi @Gil Levy For a question like this, it helps to post images of your complete rule, any relevant actions, and the audit log details showing the rule execution. Those provide context for the community to offer better suggestions. Without seeing your rule... What you describe is likely possible, and the issue could be…

Hi @Polaris -- Welcome to the Atlassian Community! For a question like this, it helps to post images of your complete rule, any relevant actions, and the audit log details showing the rule execution. Those provide context for the community to offer better suggestions. Without seeing your rule... If you have the key / id of…

Hi @Christos Katsivas -- Welcome to the Atlassian Community! Yes, that is possible. Once inside of the double-curly brackets for an expression, additional ones are not needed. Please try this instead: {{myTable.get(provider)}} Kind regards, Bill

Hi @Kevin Rigard What is the image you are showing as it appears to be the one in a JPD project's settings to add other fields? Regarding your question about smart values, those are used in automation rules...the fields associated to an issue type, such as an Idea in JPD, usually have a smart value to refer to them. The…

Hi @Andrea What do you mean by "check it again" for the sprint? If you mean to close it again, the sprint could be re-opened from the Sprint Report, and then closed again: https://support.atlassian.com/jira-software-cloud/docs/reopen-a-sprint/ Kind regards, Bill

Hi @Manuel You have been repeatedly necro-posting to recommend marketplace vendor products. This does not comply with the guidelines for vendor posts. Also, when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this,…

Hi @Somesh Laturia -- Welcome to the Atlassian Community! First thing: this is a very old thread, and so I recommend creating a new question, perhaps linking back to this thread. That will ensure the maximum number of people see the question to offer suggestions. When you post your question, remember to include images of…

Hi @Dave Coop First thing, as this is a very old thread, I recommend creating a new question and perhaps adding a link to this one. That will ensure the maximum number of people see it to offer suggestions. Back to your question...for an undefined number of issues to sum, that cannot be done with built-in features. If you…

Hi @Leo Gonzalez -- Welcome to the Atlassian Community! For a question like this, please also post images of the audit log details for the different rule executions. Those will provide context for what did / did not process in the rule steps. Until we see those... A few possible causes for the rule not performing any…

Hi @Laura Hanna By default, the actions of one rule do not trigger other rules. That is to prevent errors and looping situations. When you intentionally want one rule's actions to trigger others, please enable this option in the rule details for the "downstream" rule: Check to allow other rule actions to trigger this rule.…

Hi @hshivanna -- Welcome to the Atlassian Community! When a rule references smart values through the associated issues, such as with {{issue.parent.customfield_12345}} or {{issue.subtasks.customfield_12345}} most of the data is not loaded. Instead, only a subset of the fields are available, such as: key, summary, assignee,…

Thanks for those images of the rule triggers. When I tried this scenario, it worked for me in a JSM project, with multiple rules triggering and only the matching one passing conditions to proceed. The only other things I can think to check are: * are all of the rules enabled to run * has some one changed the scope of the…

Hmm...if the field is still showing from the global admin functions and you are getting this error, you may want to ping the Atlassian Support team to take a look. You appear to be on a Standard license level and so your Jira Site Admin can help submit the ticket here: https://support.atlassian.com/contact/#/

Hi @Mike Lubke -- Welcome to the Atlassian Community! With the delete operation, it seems the contextId must also be provided: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-contexts/#api-rest-api-3-field-fieldid-context-contextid-delete Kind regards, Bill

Hi @Erin Sinnwell -- Welcome to the Atlassian Community! That is not a built-in JQL function. I believe it may be one from the ScriptRunner app / addon, and so likely takes a date value in quotation marks. Perhaps check their documentation to confirm. Kind regards, Bill

Hi @Eduardo Calvillo The date fields used by JPD have a "start" and "end" value to make a range. Only the global / company managed ones are a single value. Have you tried to set both the start and end for your field, perhaps with automation? I believe in the UX, a single date value is used for both (except when a Quarter…

Hi @Trudy P Claspill Here is the new AUTO backlog item for that one after the AUT backlog was hidden from the public (after the Code Barrel acquisition): https://jira.atlassian.com/browse/AUTO-855 Kind regards, Bill

Hi @Nick Haller It seems @Eduardo Calvillo was asking why the "delivery tickets" progress indicator does not have 3 options, rather than re-computing the estimation total in a custom field: * issue count * total Story Points (or better still, dynamically for whichever field is used for CMP vs TMP: Story points vs Story…

Awesome; I am glad to learn that helped you!

Please post images showing the triggers from at least two of the rules to confirm they have the exact same settings. Also, as written the Smart Value Condition seems incorrect to use the changelog smart values. For each one, it should probably look like this (changing the second value for each rule): * Smart value…

Just to confirm, which of these is happening: * all six rules trigger, and only one processes when multiple values are selected * only one rule triggers (The other five rules do not show the rule triggering in the audit log for each rule.)

You do not need any of those Create Variable actions. When using the entries function with the table, it returns the structured data as key and value pairs, allowing the branch to work with no additional parsing…

Hi @Douglas Henrique Braun For a question like this, it is helpful to include an image of your complete automation for overall context. Without seeing that... When using the Lookup Table with entries this way, I would expect your Advanced Branch to look like this: * Advanced Branch* name: varEntry * smart value:…

Hi @[deleted] As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see: Atlassian Community online guidelines | Marketplace + Solution Partners | App Central…

Thanks for that information and I just recreated the symptom. I found this open defect for the symptom: https://jira.atlassian.com/browse/AUTO-916 I hypothesize the root cause is in the updated REST API endpoint for issue create as it may be raising the event twice: once on create and once on transition. Worse still for…

Thanks for confirming that...I just recreated that message from the "help" and so I wonder if it is a documentation error. Please show images of a complete rule and the audit log details for one that was working and is not any longer. Are you able to identify when it stopped working, and if any changes occurred in your…

Hi @Idiyana You cannot change the built-in Assignee field to a multiple-select user field. If instead you are asking if a multiple-select user field can be used instead of the assignee, the answer is likely "yes, depending upon your rule structure and actions needed". And as this is an older thread, I recommend creating a…

Hi @Alicia Martínez García -- Welcome to the Atlassian Community! Do you mean if you enter a value to a global field for a JPD Idea it is cleared, or... That when you add a global field to the configuration for an Idea, the configuration does not add the field? If it was the first case, please look at the issue history to…

Hi @Felix van Walbeek -- Welcome to the Atlassian Community! What have you tried thus far to solve this need? If you have a rule and it is not working as expected, please post the following to provide context for the community to offer suggestions: * what problem are you trying to solve by doing this; that is, "why do…