Bill Sheboy Expert

Hi @Sjoerd Hemels -- Welcome to the Atlassian Community! With the sprint-related triggers, the issues in the sprint are not provided to the rule, and so... * When you want to do something to each issue in the sprint, you may branch to it * When you want to check something for the issues in the sprint, you could use the…

Hi @chargeuk -- Welcome to the Atlassian Community! Where in Jira are you seeing this difference? Please post an image showing the page / view which has subtasks shown in columns. That will provide context to help the community offer better suggestions. Thanks! Kind regards, Bill

Hi @Selvam A I do not believe there is a current, public REST API endpoint to get that information. There is a very old Jira Greenhopper one, and that is likely deprecated, so I would not recommend using it. Instead, perhaps consider a workaround using automation rules and entity properties: * Create a rule triggered on…

Hi @Julie Tournikian -- Welcome to the Atlassian Community! You are using a Jira Work Management (JWM) type project, and those automatically hide completed issues after 14 days. There is no setting to change that timeframe for JWM projects. Here is a suggestion to make that configurable, which you may watch / vote for to…

Hi @norman_kreikemeier -- Welcome to the Atlassian Community! Although I understand "what" you are trying to accomplish, it does seem to stray into the area of unsupported / undefined behavior for Jira products. I hypothesize the Atlassian intent is for JPD to host portfolio-scope Ideas and their implementation (including…

You could create a rule which compares the Summary to other issues, using the JQL CONTAINS ~ operator with the "exact phrase" matching syntax: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CONTAINS----

Hi @Amit Kadosh For a question like this, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule, * images of any relevant actions / conditions / branches, * an image of the audit log…

Hi @Madhur Ramachandruni -- Welcome to the Atlassian Community! If you are asking about Jira Automation rules, the answer is: no, that is not possible. What problem are you trying to solve by doing this? That is, "why do this?" Knowing that may help the community to offer alternative solutions. Kind regards, Bill

Hi @yosi hatem For a question like this, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.) * an image of your complete automation rule * images of any relevant actions / conditions / branches * an image of the audit log…

Hi @Florent Plomb -- Welcome to the Atlassian Community! Have you asked your Jira Site Admin to review the global audit log to check who / what deleted the sprint? https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/ Kind regards, Bill

Hi @Phu Huynh _Admin_ How are you determining that a request was a duplicate? If that can be determined by examining the fields, a Jira Automation rule could transition the issue to "canceled": https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation Kind regards, Bill

Hi @Salih Tuç The rule Rita showed has a branch to the parent (Epic) to perform the update. And so the JQL to compare {{issue.key}} to the "Epic Link" is correct. Kind regards, Bill

Hi @Rita Arellano The syntax you are using for math expressions and for conditional expressions is incorrect: * https://confluence.atlassian.com/automation/jira-smart-values-math-expressions-993924866.html * https://confluence.atlassian.com/automation/jira-smart-values-conditional-logic-1081351607.html Where did you find…

Hi @Aslam Mohammed In your original rule, the assign action will not work because branches cannot be nested (to allow branching to the most recently created issue). What is the source of your assignee? If it is from a field from the trigger issue, the assignment could happen when the issue is created by referencing that…

Hi @Yue Pan -- Welcome to the Atlassian Community! Automation branches which could be on more-than-one-thing are executed in parallel and asynchronously, with no guaranteed processing order and that the branch may not finish until the last step of the rule. What this means for your rule is the edits are sometime colliding…

Hi @Jaime Shomock -- Welcome to the Atlassian Community! First thing, and just to confirm: you didn't call your new custom field "Parent" did you? Back to your question... You may directly enter a smart value when setting the built-in Parent field by typing it in. When the smart value appears below the field, select it for…

Hi @Celina Kincaid Once a smart value expression is inside a set of double-curly brackets, you do not need to add more. There also appear to be some extra brackets in your expression. For example: { "update": { "Clients": [ { "add": { "value": "{{ClientRefAthroughM.get(linkedproject)}}" } } ] } } As a tip, when writing…

Hi @Mary Kable -- Welcome to the Atlassian Community! The Issue Linked trigger creates the smart value {{destinationIssue}} and so I recommend trying to copy the field by the smart value directly. I believe Organizations is a list field, and so you may need to use JSON to copy the…

Hi @Mary Kable -- Welcome to the Atlassian Community! As this is a very old thread, I recommend creating a new question, and perhaps adding a link back to this one. That will ensure the maximum number of people see your question to off suggestions. When you create your question, please note context is important for the…

As I also noted, that may be a UX experiment Atlassian is trying or a defect. I checked the Jira Cloud release blog and did not see this symptom noted as a new / rolling out feature: https://confluence.atlassian.com/cloud/blog You could work with your Jira Site Admin to contact Atlassian Support to learn what they…

Hi @Brad Schultz Where do you want the parent issue's summary to appear in the created Sub-tasks? For example, let's say you wanted it as a prefix to the Sub-task's Summary. When you create the Sub-task you could enter this in the Summary field for the create action: {{triggerIssue.summary}} -- here is the subtask summary…

Hi @lisa.hamilton -- Welcome to the Atlassian Community! The list view is the one which shows Due Dates with color highlighting. This works for company-managed and work management projects, but not for team-managed ones. When the Due Date is added to the Backlog for a company-managed project, it does not have color…

In that case, I recommend working with your Jira Site Admin to submit a ticket to Atlassian Support to take a look: https://support.atlassian.com/contact/#/ Once you hear back from them, post what you learn to benefit the community.

Progress is good to hear! Remember that some links are directional. Thus depending upon the direction, the related issues condition may not find matches if the incorrect direction is picked: "blocks" versus "is blocked by". If the trigger is on "blocks", the branch on the destination issue should probably check the other…

Hi @Alex With the built-in features of JQL, this condition can only be detected relative to "now", and cannot find the information for other days in the past. If you want to search issues meeting this criteria in the past, please investigate marketplace addons to enhance JQL or reporting. Assuming you want this relative to…

Hi @Nils Medina As @Marc -Devoteam- describes, rules to handle this scenario can be tricky due to from-which-issue the link was removed...and the directional nature of some types of links. Even more complexity happens when there can be multiple issues "blocking" of any of the issues involved. Or the "worser" case scenario:…

Hi @Trudy P Claspill Yes, that is possible for one-and-only-one link during issue create. (I believe that is all that is currently supported by the REST API.) So, the workaround for a single-project scope is to add the link with JSON like this using an update in an advanced edit: { "update": { "issuelinks": [ { "add": {…

Hi @Kathryn Kerr What is the scope of your rule (in the details at the top): single-project, multiple-project, or global? A single-project scope rule can create / clone issues into other projects, but it cannot access them otherwise. Link Issues is trying to edit the other issue, and so that will fail in a single-project…

Hi @Arsen Sukias -- Welcome to the Atlassian Community! First a suggestion: I recommend adding a condition before transitioning the issues so they do not change / transition if they are already "closed". Back to your question... This could be done with one or two rules. @Florian Bonniec describes the approach for doing…

Hi @Mari Pervushina Are you trying to remove the inactive users from: * the selected values in the field, or * from the list of possible values to select? The first one could be done by filtering on active equaling true, and replacing the selections using a JSON expression. That could be this: * action: create a variable*…