Bill Sheboy Expert

Oops, typo in my earlier post! I meant to suggest using the Create Variable action: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-variable

Hi @Celina Kim Short answer: That is not possible with the built-in features of JQL. There are marketplace addons to JQL which probably support this type of query. And there are "workarounds" to check updated (rather than just status changes) for this type of query. Here is a suggestion from 2010 to add this feature to…

Yes, I completely understand those concerns, and... For the field priority issue, although I do not always recommend it, a workaround is to concatenate the field value to the Epic's summary so it appears in views. This can be brittle and may require extra Epic updates, but could be done with an automation rule. For the…

Hi @Sydney Marsing -- Welcome to the Atlassian Community! Even with the divide-and-conquer approach of multiple rules, I believe the problem still exists because of volume of changes potentially leads to throttling of rules. How often are those Epics re-scored? And, do they all change each time or only a subset of them?…

Thanks for that information! What is the purpose of the Re-fetch Issues action in your rule, as I do not believe it is needed for this scenario? Next, have you tried that JQL standalone (for example, adding AND parent=COA-149) to confirm the results match what you expect? If they do, perhaps try another approach, as I have…

Would you please repost the audit log details for the rule? The image you show is not for the rule as the audit log shows a call to the Re-fetch Issue action and that is not in your rule. Also please post an image of the Related Issues condition you are using.

Yes, and... Did you notice the Create Variable action was using an incorrect smart value for the lookup issues result? It was singular and not the plural {{lookupIssues}} Kind regards, Bill

Greetings community! To learn more about creating, facilitating, and effectively using Story and Journey Maps, I recommend pausing to read this excellent source: User Story Mapping, by Jeff Patton and Peter Economy. And if you want to annotate the flow to also quantify process improvements, consider learning more about…

Hi @Aslam Mohammed For a question like this, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule, * images of any relevant actions / conditions / branches, * an image of the audit…

Hi @Nathan Yam Sometimes rules have order-of-evaluation or racetrack-timing challenges. When this happens, a smart value expression may not fully evaluate before it is used, leading to null values and possibly rule errors. This symptom can happen with JSON in the Edit Issue and Send Web Request actions, message actions…

Have you confirmed that is the correct field's custom field id? You may do that using this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ In your case, the field appears to be in the Jira Product Discovery (JPD) Idea issue, and so please check an example Idea from that…

I am glad to learn you got it working, and for future rule question context... You could capture an image of the entire rule with a screen capture tool or a browser addon which support scrolling page capture. Then also post an image of the audit log details showing the rule execution. Together those will help the community…

I suggest considering "why" your executive leadership team views the information, "what" they want to know (i.e., questions to answer), and "what actions" they may take... If they only need visibility of progress to decide future actions, they could see this from a JPD view (using the linked delivery ticket status values)…

Hi @joakim.wontner -- Welcome to the Atlassian Community! How many issues are returned by that JQL filter, and in how many projects: one or several? If there are fewer than 100 issues, you could try using a Jira Automation rule, gathering the issues with the Lookup Issues action, selecting the content to send, and then…

Hi @Marc -Devoteam- FYI... The automation Move action helps for Team-Managed projects (TMP), where the issue Status does not impact whether or not an issue is on the board: they need to be explicitly moved to / from the board instead. I recall this is the primary reason the action was added. Kind regards, Bill

Hi @Trudy P Claspill and @Peter Degotardi I believe your suggestion is missing some curly brackets around the smart value expression: { "fields": { "customfield_12095" : { "value": "{{customfield_12097.diff(now).months}}" } } } And... I believe this could all be done with JSON using conditional logic to handle the case…

Hi @margat -- Welcome to the Atlassian Community! First thing, I do not have Confluence Automation in my site, and so my suggestions are based on using automation features, in general. With the built-in notifications, the default is to notify someone immediately when they are mentioned on a page. The only configuration…

Hi @EnEm With the continuing UX changes in Jira Cloud, there are more and more features aligning between Jira Software and Jira Work Management (i.e., business projects): https://www.atlassian.com/blog/announcements/the-new-jira Please review these sources for some comparisons and features: *…

Hi @Alexander Kolev -- Welcome to the Atlassian Community! Context is important for automation rule questions. Please post an image of your complete rule, in one image, and the complete edit issue action. Until we see those... In the past, the symptom you describe was an intermittent error in the rule editor where the…

Hi @Angie Affolter To set a single-select user picker field, you may use the "name" or "id" value: https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993924663.html#AdvancedfieldeditingusingJSON-Single-userpickercustomfield Also please note smart values are name, spacing, and case-sensitive. When…

Hi @mary.s -- Welcome to the Atlassian Community! Yes, and...to the suggestions from @Nikola Perisic Have you considered trying Jira Product Discovery to help? As you appear to be on a Premium license, your company may already be using this tool. It would also help manage the complete value stream, from ideation through…

Hi @Glenn A I believe the link may be found with the Send Web Request action and calling this REST API endpoint: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-remote-links/#api-rest-api-3-issue-issueidorkey-remotelink-get To copy it to another issue, try this…

Hi @Ramesha, Shilpa -- Welcome to the Atlassian Community! That appears to be a marketplace app and not a built-in feature of Jira Cloud. I recommend checking the vendor's page in the Atlassian Marketplace to check their documentation and possibly contact their support team to ask this…

Hi @Jane Ellis First thing: I agree with Jim's second suggestion as a good approach: * If each created Task is uniquely identifiable in a way that can be matched to the field values with JQL, use a condition (or Lookup Issues) to check for them before attempting to add them * You do not describe what happens if a value is…

Hi @Zachary Howard However you solve this, if the Epics are updated during teams' working hours, I suspect there is already a visibility problem: because of the time needed to update child issues, priorities will shift while teams review them on the Kanban boards. I suspect a process change may help more than trying to…

Greetings, community! For those wanting to support their teams using appropriate measures to learn how your improvement experiments are helping, please consider: * learn what your organization is trying to focus upon, why that focus area, how the area is measured to assess progress, any targets for those measures, and the…

Hi @Brock Jolet I do not see anything in the documentation for goals yet, and as you see the ID you could try experimenting a bit to learn what is present... First, you can find out if there are goal smart values always available to rules. Find an example issue with an associated goal, and use this how-to…

Hi @Bachir AMMACHE -- Welcome to the Atlassian Community! First thing, this scenario is a commonly asked question. I encourage you to search the community posts to find similar ones that already have suggested answers. Doing that, you would learn this scenario cannot be solved with a single automation rule. Instead…

Hi @Sue Hannan What problem are you trying to solve by doing this? That is, "why do this?" Knowing that may help the community to offer better suggestions. For example, for an Idea in JPD, are you trying to make a field visible from an issue linked as a "delivery ticket" to help coordinate with the Idea's progress? To…

Hi @Pankaj Mehta -- Welcome to the Atlassian Community! Although this could be done with a regular expression, have you tried using the right() function: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#right-int-length- {{version.name.right(1)}} If you still want to use the regular…