Bill Sheboy Expert

Thank you for that information, as it indicates one-to-many values in both fields. Should the "External Fix Version" always contain all of the values in the "Fix Versions" field? If the fields should have the same values, you could simply use the COPY option for the field: * in the issue edit action, select your "External…

Hi @NoName Have you tried adding the comment as a JSON update with the transition action? If that does not work, try using the Send Web Request action to call the REST API endpoint for transitioning the issue and including a JSON update for the comment. Please look here to see an example of the JSON for the…

Hi, community managers! Please move this vendor-created "question" describing their product from the Jira product area to an article in the App Central group. https://community.atlassian.com/t5/App-Central/gh-p/app-central Thank you! Hi, @Patrycja Please review the "Atlassian Partners - Rules of Engagement" to learn where…

Hi @Tir Neo -- Welcome to the Atlassian Community! Adding to the ideas from @Dick ... What problem are you trying to solve? That is, "why do this?" Knowing that may help the community to offer other alternatives, and for your team to discuss root causes and decide how to improve. Until we know that problem being solved...…

Hi @Eduardo Anflor - MindPro As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see: Atlassian Partners - Rules of Engagement…

Hi @Bachir AMMACHE For a question like this, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule, * images of any relevant actions / conditions / branches, * an image of the audit…

Hi @Duc Thang TRAN Short answer: try a scheduled trigger rule as described at the end of this post. Next, please note well some disclaimers: * Automation rules attempting to re-implement features of purpose-built, project management tools rarely work well. They often cannot handle edge cases, and if the automation rules do…

Hi @Alwin Brands -- Welcome to the Atlassian Community! Do you mean the Sprint Goal entered for a Sprint from the Jira backlog? If so, that information is only visible from the built-in reports, such as the Sprint Report, or on the board during the active Sprint. To access the information for other purposes, one could use…

Hi @KOBAYASHI HIROKAZU _JALDX HPI_ When and where are you seeing that error message: * When the rule runs, and the rule has the Issue Created trigger, the error shows in the audit log * When editing the rule and changing the actor, the error immediately displays in the rule details If it is the first one, that symptom can…

Hi @Mallikarjuna Adding to Trudy's suggestions... Please review the documentation on the smart values for a user field such as Reporter: https://confluence.atlassian.com/automation/jira-smart-values-users-993924862.html Kind regards, Bill

Hi @Omar Thompson -- Welcome to the Atlassian Community! First thing, what do you mean by "making this dynamic"? Perhaps if you explain the full scenario / problem you are trying to solve that will provide context. And, what values do you expect in that field used to drive the Advanced Branch: * each "team" is only…

Hi @Jeffrey_Denton Regarding automation branches and created variable scope, there are two key things to know: * When a variable is created before a branch on one-and-only-one-issue, and then updated inside of the branch by re-creating it with the same name, the update value is available after the branch. This works…

Hi @Ryan Buffa Short answer: please try a method like dynamic list searching to solve this as branching and list iteration will not work. If you want to try this, please continue reading this response. There are two ways that do not work to solve your scenario: * A rule branch which could be on more than one thing / issue…

Thanks for those rule images. Let's try the simplest thing which could be causing this symptom... This rule uses the Issue Created trigger, and that has a known "racetrack error" where the trigger can fire so quickly some data may not yet be available for the rule. This can lead to all types of weird errors and unexpected…

Awesome; I am glad to learn it is working! Please consider marking this question as "answered" to help others with a similar need find solutions faster. Thanks!

Hi @Sara Mooney -- Welcome to the Atlassian Community! This symptom appears to be a new defect, which you may vote for / watch here: https://jira.atlassian.com/browse/JRACLOUD-92025 Kind regards, Bill

Thanks for that information, and it appears you are using Jira Data Center version. First, your smart value expression is missing the closing, double-curly brackets }} Next, I am a bit confused by what you show as the substringAfterLast() should have returned this: A4-Sprint 25Q3-3 Did you instead want to use…

Hi @Susan Cain -- Welcome to the Atlassian Community! Adding to Mikael's suggestion... Comments may contain special formatting, mentions, etc. If you want to parse that out (such as converting mentions from ID values to display names) consider adding text conversion to your field before abbreviation. For example:…

Hi @Collista Lewingdon The configuration of each Team-managed project (TMP) is distinct, although they might have also used some global fields shared by Company-managed projects (CMP). And, automation rules store a bunch of id-specific information for issue types, fields, workflows, etc. Without seeing the details of the…

Hi @Afrothiti Manolis That is not a date / time stamp. It is the special date field format used by Jira Product Discovery (JPD), and it is stored as plain text. The type allows selection of... * a single date (which is stored in both text attributes ,"start" and "end") * a range of dates * a month (which is summarized as a…

Hi @Sebastian Monsalve -- Welcome to the Atlassian Community! Would please post an example summary that does not work as expected and an image of the rule action using that smart value expression? Those will provide more context for the community to offer better suggestions. Thanks! Kind regards, Bill

This rule appears to be accessing issues in the lookup using their index value (i.e., a 0-based index) and then repeatedly updating the trigger issue. Is that what you expected? As written, this rule uses an Advanced Branch, which iterates over data and not issues. Thus the Edit Issue action shown within the branch is…

Thanks for the information, and you will need at least two rules until the duplication is resolved: * One triggered on the fields value changed * One triggered on issue created to check if the fields are initially synced. The "fields value changed trigger" rule will not help for that case.

First to your last question: if you are doing something not permitted (or exceeding the service limits or usage limits) for rules, that will likely be detected and the rules halted...perhaps for your entire site! However, based on what you describe: * The Send Web Request action could be used to gather the test information…

Hi @Asmath Basha What is the type of your "External Fix Version" field? For example, is it a Single-Select Version Picker? If so, the version must be set using the id and not the name of the version. And, do you only expect one-and-only-one value in the Fix Versions field, as that is a list of values? Kind regards, Bill

Hi @Mindy Park Thank you for the information, and... The webinar registration page has been showing errors for several hours. After entering the information, it shows this below the Register Now button: There was an error on the server Kind regards, Bill

Hi @zee khan You describe a team using Scrum Framework practices such as Sprints, and trying to limit the number of issues assigned to a person. I recommend the following, rather than adding reporting indicators: * Discuss this symptom with the entire Scrum team (i.e., product owner, delivery team, and scrum master). This…

Hi @Nikita Vlasov -- Welcome to the Atlassian Community! Short answer: what you describe is likely not possible with the features of Jira automation as you want to process issues sequentially and access the prior issues while branching (assuming a specific issue ordering). Seeing your specific scenario details will confirm…

Hi @Martin Karlsson Yes, and...to the other suggestions: Your created variable for deletedComponents has no delimiters. To use it as Dick suggests, please change the Create Variable action's value to this: {{#changelog.component}}"{{fromString}}"{{^last}},{{/}}{{/}} That will use list iteration to surround each value with…

Hi @Shalini Pradhan Why would such a experimental feature be enabled by default? This one seems like it should be an "opt in" feature as it is a push-communication that was not requested. Kind regards, Bill