Bill Sheboy Expert

Hi @Téné There was a production incident impacting automation rules, and Atlassian support tracking indicates it is resolved and caught-up processing history logs to process rules: https://jira-software.status.atlassian.com/incidents/k3xn13mfw75x What are you observing? Kind regards, Bill

Hi @mike_atrache I recall when I tried this several years ago, none of the smart values in the help documentation worked...and there is no reference in the public REST API endpoints to get it either. This seems to be one of the read-just-in-time smart values, limiting how it can be referenced. I did try using the newer { }…

Are you indicating when creating a work item on backlog for Component-A using the +Create at the bottom of the view it does not get added to that backlog?

Hi @James.Kostiuk Short answer: try using text functions and / or the simplest possible regex and then experiment to confirm it works as desired. First thing: there is no documentation on what actual is, or is not, supported with regular expressions in automation rule handling. What the documentation states, with italics…

I believe the behavior you describe is a by-design, Jira feature where it interprets the Component value based on the filter: it helps keep your work where it was created. It appears your scenario is something like this: GIVEN two (or more) Jira boards filtered by component-A, component-B, etc. AND I am viewing the backlog…

Thanks for that update, @Ryan Taylor Please note that by moving out of, and back into, the status "IN QA", this may impact any measures you use such as time-in-status or rework-looping. Please check with your team to confirm how this impacts any measures. Thanks!

Yes, and...this is why we experiment when using automation rules. :^) Although the automation docs for Cloud and Server / Data Center may state things like "just like Java" or the "underlying implementation is based on Java's..." there are demonstratable differences. For one example, some of the regex stuff is…

Oops...thanks, @Trudy P Claspill :^)

Hi @Jeff Yehling I do not believe that is possible as rich text due to the markup and code-based macros in the Description field. As an alternative, if you can use HTML, you can add that function to the field to convert much of the Atlassian markup: {{issue.description.html}} And, I recommend testing for all the macros you…

That is a good start, and I have a couple of suggested improvements... What is the filter for your board / backlog? If you look at that filter, you will find which Component value to select in the rule. Next, the Work Item Created trigger can have timing problems and so the rule can start so quickly some data may be…

Hi, @Trudy P Claspill I observe the same thing, and... It appears the UX for business / work management projects have changed to use the Jira Product Discovery (JPD) metaphor for field edits: * on the column heading for Category, select the ... at the right side * select Edit Field * add / update your options Kind regards,…

Thanks for posting the rule image, @Logan Reichert Perhaps as an adjustment: are you expecting the exact phrase "Add to Tool" in the Summary? As written for that JQL expression, the CONTAINS ~ operator will perform a "fuzzy match" on those words: Add, to, and Tool. When you expect the exact phrase, please try this syntax:…

What have you tried thus far to solve this? If you have a rule that is not working as expected, please post the following for context so the community can help: * an image of your complete rule in a single image for continuity * images of any relevant trigger, actions, conditions, and branches * an image of the audit log…

Hi @Ken Rupin Well done solving your own question! Yes, and...what is the source of your Summary field: a process, a person, both, etc.? I ask because the match() function can return a list of values; thus, when there are multiple numbers in the Summary matching that regex it will return a list of them. For the smart value…

Hi @Stefano De Santis I believe you will need to separate this scenario into two rules: one triggered on a change to the Parent and one on a change to the custom field, "Story Estimate". That will help with the special handling necessary for the change of the parent. For example, the rule triggered on a change to the…

Hi @shane-nz With the date / time format function, you could get that financial quarter value in one step: FY{{now.format("yyqqq")}} This would work for any date, regardless of the current month. For example, for a date in February it would correctly return FY26Q1. Please note well: that expression uses the yy format for…

Hi @Fitzgerald_ Jeffrey Without seeing both the specifics of your rule-to-create-a-rule, and the dynamic JSON to create the message for the target rule... I hypothesize you are encountering a racetrack timing problem. The Send Web Request action is quite prone to this problem and it can "grab" the JSON for the message…

Hi @Ryan Taylor Short answer: I do not believe that is possible with the built-in features of automation rule, round-robin assignment. My understanding is round-robin assignment relies upon a stable user list, and the last-selected-user information stored somewhere with the rule data, relative to the last time the rule was…

For just the component value, yes that may be possible. If you know the Component value, that could be added with a rule using the Work Item Created trigger and a Edit Work Item action. For any other filter needs, it is likely not possible for a non-trivial filter. One would need to: * read the board's filter using the…

Hi @AnthonioD From what you are describing, I hypothesize you are using a company-managed space / project, and thus set the board / backlog filter. Is that correct? If so, the filter determines what is displayed. When creating a work item which does not match the filter, it will not appear in the backlog or board. Kind…

Hi @Logan Reichert I recommend not using a JQL condition to check for the presence of the child / sub-task of the trigger work item. Instead, please use a Lookup Work Items action with the JQL to check for the subtask and an Smart Values condition to check the count returned is 0. This will give you more precise control…

Hi @Mohan Sundar J In addition to your post, you may want to email the community managers directly to send your request: communitymanagers@atlassian.com Kind regards, Bill

Hi @Babar Brohi -- Welcome to the Atlassian Community! As a reminder, when using bot / AI-generated content, ensure you document the source and validate the information before posting; both are required by the community guidelines: https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement Regarding the…

Hi @Frankie J For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single…

Thanks for that information, and...this may not be possible with an automation rule due to built-in limitations. Your rule is close to what is needed, and could be simplified to: * trigger: work item transitioned to Done * advanced branch:* smart value: {{issue.comments.id}} * variable: varCommentId* action: edit comment*…

Hi @Abhisek For the Assignee field, the built-in WAS IN operator could be used; then add your other criteria by Sprint, Fix Version, etc. For example, to find work items to which I was assigned in the current sprint: project = MYPROJECT AND assignee WAS IN ("Bill Sheboy") AND sprint IN openSprints() ORDER BY Key ASC I used…

Thanks for that information, @Stephen Anderson Do you want to Clone the work item or edit a different one, as you now appear to be showing a different rule with different branching? If you are branching to the Parent, select that field in the Clone action and then select "Work Item" for the value as it will refer to the…

Would you please describe what your rule is trying to accomplish? That is, "why do this?" That context may help the community provide better suggestions. Thanks!

Hi @Donald Duck Yes, and...to the suggestions from @Marc -Devoteam- In your advanced branch, you named the variable comment, which is the same as an existing smart value for work items. Doing that can cause confusion for both people and the rule engine for what is intended in the rule. I recommend always adding a prefix to…

Hi @Stephen Anderson -- Welcome to the Atlassian Community! First thing: what problem are you solving by cloning? That is, "why do this?" Knowing that may help the community offer better suggestions. Next, what is not working as you expected? What does the audit log show when the rule runs? Finally, for the rule you…