Bill Sheboy Expert

Hi @Martin Vali Please post images of the Advanced Branch and of the audit log details showing the rule execution (with all of the areas expanded). Until we see those... For variable names (such as with Advanced Branches) I recommend not using the same names as existing fields / smart values. That will confuse people and…

Hi @Serze -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule in a single image for continuity, * images of any…

Hi @Joseph Khalil What have you tried thus far to solve this need? If you have a rule that is not working as expected, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule in a…

Hi @Robin Weis Adding / updating action items to the Description field using automation rules is not supported yet. Here is a suggestion to add the feature and you may watch / vote for it to see progress: https://jira.atlassian.com/browse/AUTO-1668 I recall there is a comment with a REST API workaround in the original…

Hi @손정은 -- Welcome to the Atlassian Community! This is not Atlassian Support. It is a community of people with similar interests who want to learn and support one another with Atlassian products. To contact Atlassian Support, please work with your Jira Site Admin to do so here: https://support.atlassian.com/contact/#/ I…

Hi @Sundram Trivedi Please post an image of the audit log details for the rule execution. That may provide more context. Next, you are trying to update multiple levels in the hierarchy with one rule, essentially having it trigger itself recursively. Did you enable the option Check to allow other rule actions to trigger…

Hi @ben.haynie -- Welcome to the Atlassian Community! There are a couple of challenges with this scenario: timing and issue scope... Timing of rule steps The Issue Created trigger can fire so quickly that some of the data may not be present when the rule starts. Additionally, the issue is created before it is linked to the…

Hi @C-Dale.Thompson1 This is a duplicate of your earlier question: https://community.atlassian.com/t5/Jira-questions/Kanabn-Velocity-Throughput-Gadget-displaying-different-results/qaq-p/2958486 Please close this one and use the first one to focus the community input. Hi, Community managers! -- Pleases move this post from…

Hi @Andrew For a question like this, context is important for the community to help. Please post the following with your question: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule in a single image for continuity, * images of any relevant actions /…

Thanks for finding my typos, @Rudy Holtkamp . I typed that in without testing it, and I will update my first post to correct it.

Hi @C-Dale.Thompson1 -- Welcome to the Atlassian Community! Is that dashboard gadget from a marketplace vendor as it does not seem to be one of the built-in ones? https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/ If it is from a vendor, I recommend contacting their support team from their…

Hi @Jess Wong No, that is not supported yet. Here is a post from an Atlassian JPD PM stating the feature is not on the roadmap as of November 2024: https://community.atlassian.com/t5/Jira-Product-Discovery/Using-time-estimates-in-Delivery-field/m-p/2872922#M2467 Kind regards, Bill

Please note earlier I tried it from a Jira, global scope rule, and so it could "see" both Jira and JSM from there. I hypothesize the improvements to limit / focus the actions in the rule editor cause this symptom as JPD does not have the problem (when permissions are sufficient): it only uses the Issue Create action for…

There is no field for "board". Instead the board's saved filter determines what is shown. For example, let us assume I have two boards for my project with these filters: * Team Apple's board filter: project = myProject AND Team = Apple ORDER BY Rank ASC * Team Orange's board filter: project = myProject AND Team = Orange…

Hi @SUVARNA Dixit Are you asking a new question? If so, please create a new one using the "Ask a question" link at the top of this page...rather than adding on to this already resolved one. Kind regards, Bill

Would you please show the audit log details for the rule execution, and expand all of the areas? The "blocks" link has direction, so it is possible the rule triggered from the opposite direction and thus the first condition on issue type is failing.

Hi @Rudy Holtkamp Correct; that is because the table is not visible once inside the iterator (as this article noted earlier). With the last round of Lookup Table updates, the entries function was added to iterate an entire table. Now the table may be flattened out to variable, and using the dynamic, regular expression…

Hi @Emerson Jira Product Discovery (JPD) Ideas connect to their "discovery tickets", such as Epics, using issue links and not the parent / child relationship. Please try using linked issues branch for the correct type to find the Epics. Next, you are trying to detect changes in the JPD project to update issues in other…

Hi @VINCENT DUPONT That may be done using the rightPad() text function with two parts: * a string of the checked box emoji representing "done" (relative to your 100%) * followed by a string of the unchecked box emoji for the remainder When you already have number fields, those may be used as parameters to rightPad(). If…

Hi @Jack Young -- Welcome to the Atlassian Community! While it is theoretically possible to move an issue from one project to another with an automation rule (using the REST API endpoint), it could have many challenges due to differences in permissions, issue types, workflow, fields, etc. This is one reason the UX has a…

Hi @Patané Do you mean "what date was this Issue added to a specific Sprint"? If so, there is no field to record that date. The information is in the issue history which can be seen when viewing the issue. Kind regards, Bill

This doesn't sound like an unusual need / scenario to me, so I recommend asking your Jira Site Admin to contact Atlassian Support if there is already a capability to get the list of responders for multiple services in one go: https://support.atlassian.com/contact/#/ In the mean time, how stable is the list of services /…

Hi @Aimee -- Welcome to the Atlassian Community! If you have the correct smart value or custom field ID for your field, using the accountId is the correct method. Have you confirmed the smart value / custom field ID, such as with this how-to…

Backing up a bit: what will the rule do with the Service ID once it is found for the respective Team ID? Storing data elsewhere (such as a comment for each loop pass) is a workaround technique I have seen used before for such scenarios. It does create additional timing challenges to know the next rule in the chain should…

Hi @Clint Harris -- Welcome to the Atlassian Community! If I correctly understand your question, the answer is "no". Jira boards have vertical columns with status values mapped to them. I believe you are calling those "swimlanes". In Jira, swimlanes are the horizontal groupings to optionally allow gathering issues by some…

Hi @Kim Barry Without digging too far into your scenario specifics, it appears you are trying to do this: * create a variable * using an Advanced branch, iterate over some things* inside the branch, update the variable contents * use the updated variable after the branch That will not work. Branches which could iterate…

If the rule scope includes the service project and the actor has permissions, the action should be visible for use.

Hi @Yi Meng Adding to Trudy's suggestions... I believe those advanced planning fields are recognized as text and not date type inside of automation rules. Please try adding the toDate conversion. For example: {{issue.customfield_10023.toDate.diff(issue.customfield_10022.toDate).days}} Kind regards, Bill

My understanding is the rule editor has improved over time such that it now accounts for scope, permissions, and what is possible at a specific point in a rule's steps. This is what I see with a global scope rule, which can be adjusted to be just your specific JSM and SW projects' scope.

Hi @arkadiusz_Niewiadomski For a question like this, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule in a single image for continuity, * images of any relevant actions /…