Bill Sheboy Expert

Welcome back! Yes, and...who else is seeing event notifications missing from the bell / See all notifications feed at the top right of the page? For example, I am only coincidentally finding questions resolved or responded to when re-reading them (from links in my own profile feed) but not finding alerts in the…

Thanks for clarifying: the rule is branching to the Idea (i.e., the destination issue), and so the value that should work is {{triggerIssue.url}}

Full disclosure, I have never used the "Lite Version" of automation before, and so I do not know which changelog values (if any) are available. The one I noted seems to be missing. You could test that by writing the entire JSON expression to the audit log with the Log action to check what is returned. I would also try…

That audit log does not match the rule shown. For example, the first write to the audit log tries this and it is not shown in the log: Parent Issue Key should by 500: {{triggerIssue.parent.key}} Perhaps save your rule changes, re-test, and then post both the rule and the log images again. Thanks!

To confirm, are you trying to copy the URL to issue PD-122 into the PMO-180 Idea's "DEV Epic" field? If so, branching to the destination issue will try to update the incorrect one. Instead try updating the trigger issue (without the branch) using: {{destinationissue.url}} Or, using Lookup Issues with JQL to ensure you get…

Wouldn't that take care of itself? That is: when the value is not selected that email would not be sent.

Hi @Logan Harvey -- Welcome to the Atlassian Community! One way to do that is allowing the rule to trigger itself to run again, using this option in the rule details at the top: "Check to allow other rule actions to trigger this rule..." With that, if the Due Date changes in a subtask the rule triggers and updates the…

Hi @Corey Hampton For a question like this, please also post an image of the audit log details showing the rule execution (with all of the areas at the right side expanded). This will provide context to better understand how the rule steps processed. Until we see that... Where is your rule defined (i.e., in a project or in…

Hi @Erik van der Valk As @Marc -Devoteam- notes, using the Create Variable action to first store a smart value and convert it to text can solve several challenges in rules: * Timing / racetrack errors* Some smart values are looked up just-in-time. Because of that they may not be fully evaluated before they are needed in…

Hi @Clare Weston -- Welcome to the Atlassian Community! I do not believe the "Sprint Health" gadget you show is the built-in one from Atlassian; instead it is from a marketplace vendor as an addon. Please check with your Jira Site Admin to identify the vendor and then contact them for support. Kind regards, Bill

Hi @Christof Hurst With the linkedIssues() JQL function, you may include the link type inside the function: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#linkedIssues-- And for your original question, your syntax for the smart value, list filtering was incorrect for the issuelinks smart value. When…

Hi @Sebastian Krzewiński Well done solving your own question! FYI as some follow-ups... Inside the long-format, list iterator, only data from that scope (and lower) is visible. This is why your created variable was not visible inside for the condition. (My understanding is the Atlassian team has tried to solve this…

Hi @Yannic Wolf Sorry for the delay in responding as I did not get a notification of your post. Please post an image of your current complete rule and the audit log details. I suspect either the edit is in the wrong location in the rule steps or adjustment to the approach is needed.

Hi @David Braverman -- Welcome to the Atlassian Community! This symptom appears to be a new defect, added just a few days ago. Please watch / vote for it here to see progress: https://jira.atlassian.com/browse/JRACLOUD-93444 Kind regards, Bill

You could use the field change smart value for the added value: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange-- I recommend testing to confirm this one works as expected: {{addedfieldChange.values}} And, my mistake as you are using one of the built-in Team fields. Please try…

Hi @Lopes, Bonnie Q Without seeing your entire rule, what do you want to happen when the total count is 0? UPDATED: please see answer in a later post to handle when it is unknown if numerator equals 0. Let's assume you want the varEpicCompletion to be 0 also. There are several ways to handle this, and the simplest is to…

Hi @Marcia Booth When your field is a single-select, user picker it can only have one value. It does not add or remove values: it changes the selected one. Are you certain this is a single-select field? Assuming you actually have multiple-select user picker field, for the field change smart values with a user field, they…

Hi @Neil Goodwin The Component field could have multiple values and the Team field can only have one. What do you want to do if there are multiple Component values? Next, please identify the custom field ID for your team field, such as customfield_12345. Once you have found that, please try this expression, assuming there…

Hi @Robin Curtis -- Welcome to the Atlassian Community! There are several threads on this symptom, and to see the open defect for this one please see this one: https://community.atlassian.com/t5/Confluence-questions/Re-Table-of-Contents-is-not-displaying-links-as-blue-text/qaq-p/2962299/comment-id/336083#M336083 Kind…

The log shows the condition did not match. And as the rule is written... * trigger: issue transitioned to one of the two status values * branch over any issues linked to the trigger issue (the Idea)* for each of those (the Epics)* only continue when there are no issues linked to the Epic in the status values in the JQL…

Sometimes rules can get "glitched" due to many edit / publish cycles, breaking something behind the scenes in the JSON. Often the ways to check that align with what you tried: * Disable the rule, wait 5 minutes, reenable it, and test. When that does not help... * Disable the rule, recreate it from scratch, and test

Sorry, I do not have better answers to solve both the reduced usage of rule executions and accurately balancing the worklog. If rule usage was not a concern, switching to use the single issue transitioned trigger seems like it would help with load balancing. Perhaps investigate the Atlassian Marketplace to determine if a…

For the REST API approaches, here is a how-to article for calling a REST API endpoint from a rule: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 Here is the endpoint to get an attachment by its…

Confluence rules are quite new compared to the Jira automation features, and so they [Atlassian] are likely still identifying candidate usage scenarios to improve the features. Additionally, rules rely upon the REST API, which at least allows customers to try to close gaps in what is currently available using the Send Web…

Yes, I agree that is a complicated approach. Here are a few more details to help your engineering staff if you try it... Tasks can be added / edited on a Confluence page by changing the page content's HTML with the REST API. I recommend looking at the source for an example page to see the layout, particularly if you want…

Yup...based on that defect's "Bug type" field changing to Warranty recently, this was likely caused by a recent change. Fortunately, it also changed to "Short Term Backlog" in the last 45 minutes :^)

The Scheduled Trigger for Confluence does not provide pages / content to the rule, and so the error is indicating that: there is no content to test with the CQL. I believe that condition may only be used when there is content, such as with a page trigger or branch on related entities with the CQL. Neither of those would…

When you have a smart value with the key, it may be typed into that field for the Link Issues action. The smart value will appear below the field, and then it may be selected for use.

Hi @Deepak Rai When I last checked, there was no REST API support for configuring a board, only to create a new board. Here is the suggestion to add such configuration capability: https://jira.atlassian.com/browse/JSWCLOUD-20535 Kind regards, Bill

Hi @Santhosh Raj Adding to the suggestions from @Marc -Devoteam- No, the formatting behavior for the Due Date field is from code in the UX and there is no built-in, custom field type to reproduce it. I believe this formatting was originally only in Jira Work Management projects, and recently it was added to other project…