Bill Sheboy Expert

Hi @Amanda Barber Are these work items in different projects? If so... There are two changes needed to your rule to update the linked work item in the other project: * In the rule details at the top, change the rule scope to multiple-project to include the impacted projects. If the rule is more global in nature, use a…

Hi @Devarajan Mani How many records are you expecting for what you show: one-and-only-one, zero-to-many, etc.? * When there is one-and-only-one record, I recommend using text functions, such as match() with a regular expression, to extract the…

No, I believe the audit log strips out all the formatting content. It can be escaped and converted / displayed in a text editor for easier display. Back to the symptom: I recommend pausing and examining an example issue updated by the rule and looking at the change history to see what is happening to the Sprint field.…

In your write to the audit log, I recommend adding a delimiter / label between the fields to make it clear what is in each field. If that board has an active sprint when the rule runs, I do not know why the field would not change. Let's test that hypothesis with some unnecessary rule steps at the end :^) * action: lookup…

I am guessing that endpoint's usage is license level specific as it still does not work for a free license level when I just tried it.

Hi @Timur -- Welcome to the Atlassian Community! Even though the Create Issue endpoint supports immediately transitioning, I recall my experimentation last year showed the automation rule actions for Create and Clone do not support this in the manner they use the endpoint. Instead they always fail with invalid JSON errors.…

Hi, Dave! Please post an image of your Edit Issue action and of the audit log details showing the rule execution so I can see how the edit is happening. And...is there a sprint in progress when your rule is running?

Hi @Bud Herz Yup, that is a long-standing request to add to basic JQL features: https://jira.atlassian.com/browse/JRACLOUD-72007 The workarounds include marketplace apps to compare the sprint dates (and / or changelog), lots of automation execution with custom fields, etc. Kind regards, Bill

Hi @Venkatesh Bojja -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the rule details…

Hi @Dan Knapton For Data Center, the user inputs for the manual trigger are not available yet. Here is the suggestion to add the feature: https://jira.atlassian.com/browse/JIRAAUTOSERVER-991 And you could periodically check the release notes to learn if it appears before that suggestion is…

To add a Fix Version value rather than replace them, please use a JSON expression: * in the Edit Issue action, remove the Fix Versions field selection from the dropdown list * in the More Options, Additional Fields, enter this dynamic JSON expression: { "update": { "fixVersions" : [ { "add": { "id":…

Please re-add that action after the trigger to ensure some level of rule predictability. You appear to be using Jira Cloud, and so there is always some variability to performance. Including the Re-fetch Issue action after this trigger reduces the chance of errors / problems. Also note: the Delay action has no impact for…

After reviewing your rules and audit logs, they confirm my original post: the smart values condition is incorrect to detect the status of the subtasks, and that data is not available to perform the condition: * For smart values such as parent and subtasks, all of the data is not logged at one time. If rules did that, you…

Did you try using the if / else and add conditions to test the values of the Resolution? That should lead to the same result as your original rule.

Hi @Sayeda Abdelrazik -- Welcome to the Atlassian Community! From your question, I assume the rule you show has enabled the option in the details to "Check to allow other rule actions to trigger this rule..." This would allow the first rule creating the issues (the one not shown) to trigger this second rule. You describe…

Hi @Jordan Sparkes For a question like this, context is important for the community to help. Please post the following: * what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions /…

Hi @Dimitrios Kouroumichakis The updated field is the last time the work item changed and your JQL compares that to 6 days. Those are calendar days, not business days; I do not believe there is a built-in way to test for business days with JQL. As a workaround, you could broaden the timeframe (e.g. 8 or more days) and then…

Hi @Mohit Edupuganti For more context, please post images of the following: * the entire automation rule in one continuous image * the entire Create Work Item action * the entire audit log details showing the rule execution, with all of the areas at the right side expanded Kind regards, Bill

Hi @Sara Naddaf -- Welcome to the Atlassian Community! Would you please post an image of what you are observing? That may provide more context. Are you using the built in "Average Time in Status" dashboard gadget: https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/ I believe that one only…

Or, in the Transition Issue action, select and set the Resolution at the same time.

Hi @Vijay Kumar The way you rule is written, it will halt on the first condition not met. Please remove two of the conditions, and change the first one to this: * Issue Fields Condition:* field: issue type * condition: is one of * value: select Story, Defect, and Task And inside of the branch, you may want to add a…

Hi @Lee Tarter Although I am unclear what problem you are trying to solve... You cannot search for Projects with features like JQL as that looks for Work Items only (previously called "Issues"); it cannot search for other entities, such as Projects. To search / use a list of Projects for a site, the REST API endpoint to…

Awesome! Now if the new one was just a bit smaller too: "Find answers and get connected..." ;^)

Yes, it will work if one (or more) of the date fields is empty (i.e., null). If all of the date values are null values, the result will be null also.

Hi @JD MG -- Welcome to the Atlassian Community! There are several ways to do what you asked; let's try a simple one using a dynamically created list of dates with a variable and the inline max function: * action: create variable* name: varDateList * value:…

Hi @Ni Zhang Your rule needs to use the Lookup Issues action before trying to use the {{lookupIssues}} smart value: https://confluence.atlassian.com/automation/jira-automation-actions-993924834.html#Jiraautomationactions-lookup-issuesLookupissues And...the rule uses the generic trigger of Issue Updated rather than the…

Reviewing the branch shown, it does not match what I suggested (using JQL), and it is not returning any issues (as shown by the audit log). Please update the branch as needed to branch to the correct "parent" linked issues and then re-test.

Thanks for the additional information. You are working with a JSM project's work items, and I believe the Due Date field is not added to the types by default. Is the Due Date field available when you manually create / edit a work item? If not, it must be added to the issue type first from the configuration view.…

Hi @Jonathon Crowley What is the purpose of the syntax you are using in the Edit Issue Fields action? Regardless of that, have you tried using the diff() function with the weeks unit of measure? https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference--- For example:…

Hi @Michele Salvini -- Welcome to the Atlassian Community! I have not used the Confluence Live Doc feature yet, and I believe it is still in beta. Based on the documentation in the developer community, you may need to call the REST API endpoint for Page Create using the Send Web Request action in a rule, and supply the…