Bill Sheboy Expert

Hi @Kieren _SmolSoftware_ As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, not just in your profile name. For more information about this, please see: Atlassian Partners - Rules of Engagement…

Hi @olivier.vanheste -- Welcome to the Atlassian Community! In the suggestion from @Marc -Devoteam- he noted using automation rules to detect the initiating user. That can be re-implemented for an external process / service using a webhook... If we assume you are triggering some external process / service based on a…

Hi @Anne Franzke -- Welcome to the Atlassian Community! The ORDER BY clause should not impact the filtering for a dashboard gadget. Which specific dashboard gadget are you using? Please post images of the gadget display and of the settings of the gadget configuration. Kind regards, Bill

Hi @Heather Ronnebeck Thanks for the rule image, and let's adjust some things... First, smart values are name, spacing, and case sensitive, and the one for the Fix Versions field is {{issue.fixVersions}} so please update your log statements and the advanced branch. Next, let's simplify the branching and only use the ID…

Hi @David Weir As this is a very old thread, I recommend using the "Ask a question" link to create a new question, perhaps including a link back to the original thread for context. This will ensure the maximum number of people see it to offer suggestions. When creating your new question, please include the following: * an…

First, you are using Jira Server / Data Center, and so the JSON documentation for that version may be found here: https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993924663.html Next, please read the JSON documentation carefully, and note I also described looking at the Labels field for an…

Hi @Cayce McCraw -- Welcome to the Atlassian Community! When adding (or removing) a specific Component value, please use the advanced edit features with a JSON expression: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Components In that documentation, also see the examples for the…

Hi @Elena Papa That feature has been requested several times, including this open suggestion. You may watch / vote for it to see progress. https://jira.atlassian.com/browse/JSWCLOUD-17512 Kind regards, Bill

Hi @Vikrant Yadav If you follow that REST API endpoint's linked content, it indicates an app would need additional Atlassian review / approval to do this...along with several caveats and restrictions. If that does not match your scenario needs, you could try using the mention capabilities with the account ID and a selected…

Automation rule can update issues (i.e., work items) or other things which have a REST API endpoint to access them. Your original rule showed updating an Issue. If instead you are trying to update information stored in the Plan, the REST API would need to be called with the Send Web Request action.

Hi @Stephen Call First: are all of the issues you are checking in the same Jira Project? If not, the rule scope will need to change from single-project to multiple-project or global. Your Jira Site Admin will need to help make that change. If that does not help...I have observed the Related Issues Condition with JQL…

Awesome; I am glad to learn it is working! Please consider marking this question as "answered" to help others with a similar need find solutions faster. Thanks!

Please see this Atlassian article on using the entries function with the Lookup Table: https://community.atlassian.com/forums/Automation-articles/Update-Create-lookup-table-action-improvements/ba-p/2427798

Hi @Teresa Kortmann -- Welcome to the Atlassian Community! Yes, and... I recently raised this change as a UX defect for Confluence Cloud because the only way to get to the space's rule list is: * create a rule for content (e.g., a page) and * abandon it to return to the list. Under space settings, the space's rule list no…

Hi @Ramsi Hawkins For cloning scenarios like this, the details determine what is possible and how to proceed... For example: * When the issues to be created are identical for the different teams, one could use Create Variable for the team and use the Advanced Branch to iterate and create them * When there are minor…

Hi @Neil Poska The error messages in rule audit logs do not always indicate the actual problem... First, your math expression syntax is incorrect. Perhaps try this in the field, substituting in your fields and assuming they are all number fields: {{#=}}{{issue.customfield_12345}} + {{issue.customfield_67890}}{{/}}h If that…

Hi @Bryan Grosbach -- Welcome to the Atlassian Community! Adding to your and Walter's ideas, I believe you have described a good approach: Do not pre-assign the issues in the templates, and instead do so in the automation rule when they are cloned. And if you are concerned about the correct person being assigned, perhaps a…

Hi @marianna_taborda First, your JQL may be missing some parentheses to properly group the expressions. I recommend pausing to confirm / validate that. Next, without actually trying to implement your solution, I wonder... Could the same approach be used as to send one email per assignee to instead gather by the Confluence…

Hi @Ketevan Sigua As this is a very old thread, please use the "Ask a question" button at the top of the page to create a new question. That will ensure the maximum number of people see it and offer suggestions. Thanks! Kind regards, Bill

Do you mean you want to capture the data from a set of work items at a point in time, and store that as content on the page? One way to do that would use either the Lookup Issues action or the REST API to capture the work item data, and then store those present values on the page content using the REST API or the publish…

Hi @akssinc -- Welcome to the Atlassian Community! Short answer: that is not possible with built-in features. The ability to hide the issue created popup has been requested as suggestions for at least 10 years, and it is always closed as "won't do / fix" by the Atlassian team. Here is a sampling of such suggestions: *…

Hi @jeroen_wilmes What do you mean by "the output of a status"? And, what do you mean by "measure"? For example, if you want to know which issues entered a specific status during the last week, that could use the JQL CHANGED operator and the functions startOfWeek() and endOfWeek() project = MYPROJECT AND status CHANGED TO…

Hi, @Trudy P Claspill ! Branches which process one-and-only-one issue are run serially in the same process so there is no problem with the updates. For example, branches to: current issue, most recently created, and parent. And, at some point in the last 18 months or so, Atlassian also changed the JQL branch to run…

Hi @Christian Adding to John's ideas... Here is the suggestion to add categories for software projects, which you may watch / vote for to see progress: https://jira.atlassian.com/browse/JRACLOUD-90522 Kind regards, Bill

Please see my first post describing how to add the link in the Create Issue action.

Hi @Ujjwal Patro -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log…

Hi @Houcem Hedhly -- Welcome to the Atlassian Community! Where is your specific date stored: with each work item or with the page content? If with each work item, have you considered storing the data in an entity property, making it more difficult to tamper with? If with the page content, you could include that specific…

Hi @Sanam Malleswari As a reminder, when posting content generated by a bot / AI tool, the community guidelines require disclosing the source in the post text. To learn more, please review the guidelines here: https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement Kind regards, Bill

Hi @flaimo For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single…

No, I have not used this field before and so not tried to map it to a chart. Some other things to consider... * When any team-managed projects are involved, their status values are not all available from the site admin pages. Instead, I recommend using the REST API for the specific project to get all of the possible status…