Bill Sheboy Expert

Automation rules for a Jira project may be created by a project admin from the lightning-bolt icon on the backlog or board pages, or from the project settings. For Confluence, you may select a page's ... menu from the list on the left of the space navigation, and then select Automate to create a rule. For the community…

First thing, yesterday Atlassian had an automation-impacting incident causing processing delays / errors. That has since resolved, so are you still seeing the symptom today? If so... Please post an image of your complete rule (in a single image for continuity) and an image of the audit log details showing the rule…

Thanks for those images, and... Because there could be zero-to-many subtasks, the built-in related issues condition with JQL may not help because it will fail when there are no subtasks. Instead, you may need to use the Lookup Issues action with JQL (inverting the test as I noted earlier) and checking for no results. For…

Agreed: I just checked again and did not find an open suggestion for actually tracking by-column versus status-mapped-to-column. You could try adding a new suggestion under the ? / Help > Give Feedback about Jira.

Hi @Mehak Bokhari If you search community questions / posts, you will find examples where people create a page with the old action (perhaps using a template), and then call the REST API endpoint to read the content storage and use text functions to make a modification...followed by another endpoint call for the update.…

Here is a how-to article for calling a REST API endpoint from a rule using the Send Web Request action: https://community.atlassian.com/forums/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 The specific endpoint to get the user data for their accountId is this one:…

Would you please post an image of your current, complete rule in a single image (for continuity) and another of the audit log details showing the rule execution (with all the areas at the right side expanded)? Those may help to explain what you are observing. As an aside: I rarely use the Related Issues, JQL Condition…

Hi @Julie Leonard and @John Funk From the UX and JQL, the JPD link to "delivery tickets" uses the "implements" link type. For example MySoftwareProject-123 "implements" MyJPDIdea-456 Behind the scenes, that is named the "Polaris issue link" type. Inverting that type for JQL, this would return the "delivery tickets" to the…

Hi @Lily Driscoll First thing, I am not using Opsgenie and so my suggestion is based on checking for open defects / suggestions for the product. With that out of the way... It appears that information is not currently available with the Alert, and here is a knowledgebase article with a workaround using an automation rule…

Hi @aya nayman Please consider: do you have fiscal quarters / years and how do you measure the year start for quarters? For fiscal quarters / years, remember to adjust the month of the date before performing the calculation. And for year start, please carefully review the documentation for the format differences for "Y"…

Hi @Beraud romain For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a…

Hi @oliver.jackson -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single image for continuity * images of any…

Hi @Brett Uglow First, thank you for taking the time and offering the opportunity for customers to ask questions. #1) There are many threads / questions on this same topic right now in the community, as there have been in the past for other design changes. What does Atlassian plan to do differently this time in how they…

Awesome; I am glad to learn it is working! Please consider marking this question as "answered" to help others with a similar need find solutions faster. Thanks!

Hi @mike My understanding is it is not possible to create comments on behalf of another user with an automation rule action or the REST API endpoints. I believe for Jira Cloud, the workaround is to create a separate Forge application which does support this capability. Kind regards, Bill

The audit log you show is for a rule with a Scheduled Trigger, not a Manual one. Let's assume the trigger is scheduled... As your rule is slightly different that the knowledgebase article you are following, please post images of the following, as they will help to compare what the audit log shows: * an image of the Create…

Hi @Louise Baker First thing, Atlassian is currently recovering from an automation-impacting incident and that may be doing more than just delaying rules. Please look here to monitor progress: https://jira-software.status.atlassian.com/incidents/8l2pc9p1fr04 And... For your first JQL condition on priority, you use the…

Hi @Knox McCormac -- Welcome to the Atlassian Community! Yes, and...to John's suggestions: For the second part of your question, the previous value of the status may found with the changelog smart value with the Work Item Transitioned trigger: * {{#changelog.status}}{{fromString}}{{/}} would be the name of the previous…

Hi @Ashleigh Hamilton First thing, Atlassian is recovering from an automation outage and perhaps that is impacting rule behavior, in addition to delayed rule execution. Please look here to follow progress on it: https://jira-software.status.atlassian.com/incidents/8l2pc9p1fr04 Next, you are showing / describing symptoms…

Hi @Matthew Berzinskas Where are you performing that endpoint call and search: in an automation rule, external application, etc.? If in an automation rule, you could filter the {{webResponse}} values for the accountType using smart value, list filtering: {{#webResponse.body.values}} {{#if(equals(accountType,…

Awesome; I am glad to learn it is working now! Please consider marking this question as "answered" to help others with a similar need find solutions faster. Thanks!

Please show the complete rule, and the audit log details for the rule execution. Those are needed to provide context for the symptom observed. Thanks!

Awesome! Let's try to remove the markup with the .text function: {{comment.body.text.remove...}} If that does not help, we will need to resort to a regular expression and the replaceAll() function to remove your prefix text.

Hi @goekce.vardar1 and @Vishal Biyani As you have identified the sprint name, I believe a dynamic regular expression search with match() will be required for Jira Server / Data Center. Unfortunately, smart value list filtering cannot be used because the sprint name you have identified cannot be used once inside the…

Please post an image of your entire rule in one continuous image (for context) and an image of the audit log details showing the rule execution (with all of the areas at the right side of the log expanded). Thanks!

The entry you show is for a rule edit, not an execution. Please transition an issue to trigger the rule, check the results, and then post the image of the audit log details showing the rule execution.

I agree: there does not appear to be a left-curly bracket in that comment text. The last thing to try is immediately after the trigger, log the entire comment to evaluate what it shows, comparing that to what you are checking: full comment body: >>{{comment.body}}<< I added some surrounding greater-than and less-than…

I do not see anything in your original question or rule about deleting any issues. Ignoring that for now... Yes, the rule would use the Send Web Request action to call the endpoint I noted as a POST, supplying the information to copy the form. To start, get your cloudId using the instructions under "Using basic auth" at…

Hi @amitajmera777 Please review the community guidelines for necro-posting and marketing of vendor products in questions / posts: * https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement *…

One suggested change in your step 5.2 (and beyond) is to not use any variables (table or created) which use the same name as a built-in smart value. This prevents both people and rule logic being confused by what to use. I recommend always adding a prefix to make them stand out, such as renaming the table from parent to…