Bill Sheboy Expert

Hi @Ofir Oxenberg Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Based on what you show, the trigger issue POT-1604 has no parent issue. I suspect you only want this rule to run when the trigger issue is one of your subtask types, and so after the trigger add an Issue Fields Condition to check that the Issue Type is one of your types: * trigger: issue transitioned... * condition: issue…

Hi @Imperator -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your…

Yes, I does make sense to get one type working first. Please expand the audit log details to show everything by expanding the arrows at the right side of the log. That will show what else happened as the current image just stops at the start of the branching.

Thank you for the updated images! The transition action needs to be inside of the branch and after that condition. Please drag-and-drop it below the condition and then re-test. Finally, your current rule only tests one subtask type. Do you want to still test both types?

Hi @Rita Arellano Yes, and...to Walter's suggestions: Please look carefully at the condition you have highlighted as it is checking for Stories assuming the current issue is an Epic, but that is not the case once inside of the branch. Kind regards, Bill

Hi @Travis Hill As @Trudy P Claspill describes, we need to see more context to help. Please post images of: * your entire rule in one continuous image, * the create variable action, and * the entire audit log details showing the rule execution. Until we see those... I hypothesize at least two things are happening in your…

Hi @Apryl Harris Short answer: no. Here is the suggestion to add the ability to search for action items using JQL, the REST API, or automation rules: https://jira.atlassian.com/browse/JRACLOUD-85414 Kind regards, Bill

Those images are too small / low resolution to read. Please repost them. Thank you!

Please try to stay within one thread when responding. That will help others reading this question in the future know if there are multiple possible solutions. Thanks! Without seeing your rule, it is difficult to know what did (or did not) work. I recommend re-creating it and testing again. From what you described, I still…

I agree on the complexity problem: it seems like a feature-gap the user (and their attributes) are not provided by that smart value and trigger. And that many user smart values for Confluence are missing, or use different names! (For example, in Jira products, users have a displayName attribute but in Confluence it is…

With the if / else condition, the sections are apparently mutually exclusive: only one (or none) will execute, and...an if / else condition will not halt rule execution. This is based on my testing / observation.

Hi @Elisabeth Stefanovic -- Welcome to the Atlassian Community! First things first: do you ever expect more than 100 issues (not subtasks) to be in the active sprint(s) AND assigned to people? If so, your scenario likely cannot be solved with a single automation rule due to the built-in limits. Instead, you would need to…

Hi @Tanguy Crusson Congrats to you and the team on releasing this feature! And, thank you for pre-emptively including automation examples to support using the new linkages / connections. A couple of FYIs after watching your automation video: * The issue linked trigger fires for the "source" issue, relative to the…

Hi @Remano van Wortel -- Welcome to the Atlassian Community! There are two built-in templates to create a rule for this scenario. Please review these, modifying them to meet your needs. You may find them in the rule list under "Templates". * Notify people about inactive pages when scheduled (recurring) * Mark inactive…

Hi @Christof Hurst Well done solving your own question! For more information on using variables as numbers with the various rule function types, please see this article I wrote on the topic: https://community.atlassian.com/forums/Automation-articles/Automation-concepts-Using-Created-Variables-as-Numbers/ba-p/2953116 Kind…

Hi @Ashish Nayak Something is curious about the rule image you show: there is no such feature as nested branches in Jira Cloud, Server, or Data Center at this time, but your image shows nested branching. There was a defect that allowed dragging a branch inside of another one while editing a rule, and that produced…

As these are links between the Idea and the Epics (and you then want the child issues of the Epics) that cannot be done with built-in features...and so the marketplace addon route often helps. When one has a large amount of automation rule usage capacity, a custom field added to the child issues for the Idea's key could be…

No, that will not help. You are describing a nested query, or JOIN between the result sets, and out-of-the-box JQL is not a SQL: it does not have those types of features.

Awesome; I am glad to learn that helped!

I could imagine this being a timing problem if the page was updated and then soon after the rule triggered with the button. (Perhaps using a manually triggered rule from a page also enters an edit state?) I did not find any defects in the public backlog for this symptom, so I recommend working with your Site Admin to…

Hi @Ben Silver -- Welcome to the Atlassian Community! It appears that trigger gets fired once for each user added (even when several are added at once), and the {{userAdded}} smart value only contains their accountId value. To get their displayName attribute, the rule could use the Send Web Request action to call the REST…

Hi @Amanda Stroud -- Welcome to the Atlassian Community! Do you have any deactivated users who may have pending drafts to the page? If those exist you may not be able to see them: https://jira.atlassian.com/browse/CONFCLOUD-35921 Kind regards, Bill

Hi @Alfonso Leiva I just replicated your result: user entity properties cannot be returned for a user in a Confluence automation rule. The user properties are not listed in the documentation as available: https://support.atlassian.com/cloud-automation/docs/smart-values-in-confluence-automation/#User-properties A workaround…

Hi @Arthur Mora -- Welcome to the Atlassian Community! Do any of the transitions in the workflow have validators for required fields? You note "Automation user has permissions". Does the rule actor have permission to change Ideas, such as a user with Creator would? Kind regards, Bill

Hi @datacore-bwelsh I recall another community question with this same symptom last week: adding an ORDER BY clause to a JQL search reduced the list of returned work items (formerly called "issues"). As there was no resolution to that one I recommend working with your Site Admin to submit a defect to Atlassian Support for…

Hi @Brittan Call -- Welcome to the Atlassian Community! That is not possible with the built-in features of JQL. Do you have any marketplace addons to JQL, such as ScriptRunner? I believe that supports queries like that. Kind regards, Bill

Well done! When testing rules that parse a webResponse, it is a good idea to run a test where the entire {{webResponse.body}} is written to the audit log first. Then compare that to what is expected to decide how / which attributes to access...and even if it can be accessed as JSON or smart values.

Let's try a simple change first: Anywhere you are testing for the sprint not equaling something, consider if it could also be empty. And so for the first condition with JQL, that should be sprint NOT IN openSprints() OR sprint IS EMPTY Please consider your other conditions to decide if that clause applies when comparing…

Hi @Angela Stephens As this is an old thread, I recommend creating a new question with the "Ask a question" button a the top of the page. That will ensure the maximum number of people see it to offer suggestions. When you create the question, context is important for the community to help. Please include the following: *…