Bill Sheboy Expert

Hi @Prasitsak Noensuwan Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks, and kind regards, Bill

Hi @Houcem Hedhly Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Omkar Rajale Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Imran Abedrabbo Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Ashish Nayak Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Prasanth Manickam and @Andy Heinzer Did this issue get resolved? Thanks! Kind regards, Bill

Hi @Ghazanfar Ali Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Bola Oye Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Rafael Miranda Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Tara Brown Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Starting with the original symptom, that defect does seem to be the problem. I suggest contacting the vendor for ScriptRunner or Atlassian to learn which functions are impacted by the defect. Reviewing your rule, I observe it has a branch on JQL and creates variables inside. Branches which could span more than one issue…

Hi @John Funk The {{triggerIssue}} smart value (when it applies) is constant throughout a rule and the {{issue}} smart value is based on context. Please consider this example rule below: trigger: work item created At this point, {{triggerIssue}} and {{issue}} refer to the same issue.action: some actionStill the…

Hi @Kurtis and @Marc -Devoteam- Marc, did you notice there was a typo in your suggestion where there are two "l" characters at the start of lookupObjects? Next, in my experience dynamic JSON expressions can have timing problems when used directly in the Edit Work Item action. That is, they are not fully evaluated before…

Based upon your rule image, it uses the Work Item Created trigger... That trigger (among others) has a "racetrack error" where the rule can start running before all of the data is available to the rule. This can cause errors or conditions not matching as expected. The mitigation / fix for this is to always add the Re-fetch…

Hi @John Funk FYI...at that point in the rule, both {{issue}} and {{triggerIssue}} refer to the same thing. Kind regards, Bill

Hi @jsprockett -- Welcome to the Atlassian Community! First thing, your rule is using the Issue (Work Item) Created trigger. That one can start the rule before all of the data is ready for use. The mitigation / fix for that is to always add the Re-fetch Issue (Work Item) Data action immediately after the trigger. That will…

Hi, community! For the fourth or fifth time since this release, I observe the Notifications under the bell icon have run dry, returning only: Unable to fetch new notifications. Same thing going to the See all notifications page feed. It takes several hours up to a day before they reappear. Common browser-fix stuff has no…

When there are multiple sprints, you may filter them with this expression: {{#issue.sprint}}{{#if(equals(state, "active"))}}{{name.replace(" ", "_"}}{{/}}{{/}} This expression iterates over the list of sprint values, using a condition to filter them, and only returning that name.

Yes, and that may be done with the replace function (again assuming only one sprint name): {{issue.sprint.name.replace(" ", "_")}}

Hi @Josh Allen What happens when your rule runs? Please show an image of the audit log details for that rule execution. Until we see that information... Sprint names can contain characters which are not supported as Label values. What do your sprint names look like? And, the Sprint field can have multiple values when a…

Hi @Tim Kennett First, a disclaimer: I am not currently using assets and so cannot test this suggestion, although it definitely works with Lookup Issues... The Create Lookup Table action can preserve the typing / structure of smart value objects (unlike the Create Variable action which always produces text). And so try…

Hi @Steve Tedeschi First, you note your earlier question has not been active. Have you tried responding to ask for more help? Next, the log entries you show do not appear to match the rule image. Please show images of: * the complete rule in one single image file for continuity * the rule trigger * the complete audit log…

Oops...there where some typos in my definition of varRegEx. Please see the updates in the earlier post.

Hi @alan.kehoe -- Welcome to the Atlassian Community! Please review the audit log details for the rule execution, and expand all the details with the arrows at the right side of the log. That will show which rule steps ran and the work items that did / did not meet the conditions. You could also add Log actions to your…

Thanks for that information, and I understand obscuring some details for the scenario. As a suggestion, perhaps pause and explain this scenario in a verbal conversation with your Jira Site Admin (or another team member). In my experience, doing that often reveals new solution approaches...and, you would likely not need to…

Thanks for the additional information, and...it is quite curious where without changes it worked this time. Perhaps this is a timing problem caused by a delay after the create or from the forms submitted trigger. To help mitigate that cause, after the Create Work Item action please add a Re-fetch Work Item Data action.…

Hi @Angel The smart value {{fieldChange.from}} is returning the list of values as text in this case, and you want a list to branch over. And so text functions are needed to clean-up the value before splitting it back into a list: {{fieldChange.from.substringBetween("[", "]").split(",").trim}} Please note well there is a…

Hi @Alvaro Frias -- Welcome to the Atlassian Community! Are you certain you have a team-managed project? Perhaps post an image to confirm the type. My understanding is team-managed projects only have a limited ability to group work items and do not have custom filter / JQL query-based swim lanes yet. Here is the suggestion…

Hi @yago -- Welcome to the Atlassian Community! Short answer: you can get close to what you want, but will need a marketplace addon to also check if the linked delivery work items are Epics. You may do this with the link type, such as this: project = myJPDProject AND issueLinkType IN ("is implemented by") Unfortunately,…

Hi @Rob Geritano For a question like this, context is important for the community to help. Please post the following: * what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches…