Bill Sheboy Expert

Hi @Olga Cheban _TitanApps_ As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information about this, please see: Atlassian Partners - Rules of Engagement…

One more thing to try before the REST API... Use the Create Variable action to first save the entire {{changelog}} or {{fieldChange}} smart values, which will convert them to text. Then parse the results using text functions. This will mitigate any problems accessing the attributes of the value.

Hi @Lucas Hurst -- Welcome to the Atlassian Community! From my observations, there are problems with the consistency and accuracy of the change log provided to rules for list fields such as Fix Versions. This gets worse when the field has changed several times. My recommendation is to try both the {{changelog}} and…

Hi @Oded Mozesh While the rule list and search capabilities have improved recently, I believe more improvements are needed for advanced search scenarios. Until we have those, please consider trying: * Create and enforce a rule naming standard. Site and project admins will need to help with this one, periodically reviewing…

Hi @Harald Heinz -- Welcome to the Atlassian Community! I recommend implementing this scenario with one single rule rather than chained rules. That approach will reduce the risks of rule errors, failures, or an Atlassian automation outage preventing the chained rule(s) from running. (My understanding is there is no…

Hi @SilkeS Based upon your response to @Harrison Ponce about content authoring account, might that explain why the counts shown (e.g., posts, answers, badges) on our Profile page are sometimes different from the counts shown on the Forums home page? Thanks! Kind regards, Bill

Hi @Wendy Grapentine I do not believe there are any built-in rule actions to generate the PDF; the REST API endpoints do not support that format for returning the content. You may want to check the Atlassian Marketplace to find any apps to help: https://marketplace.atlassian.com/ Kind regards, Bill

It appears there is no public REST API endpoint to update the values, and so rules cannot do so. Perhaps JSM does it with internal endpoints. Curiously, using the get issue endpoint does return the ID for a selected Affected Service...but not the name. And when I check the edit metadata, it does show it can be set. I…

Ah, so the custom field was required for this one as the rule succeeded. Does this solve what you needed?

The rule scope determines what is "visible", and so to detect this when the transition happens, you would need either: * a multiple project (or global) scope rule, or * a rule in each of those projects. And the rule you show in each project could only detect the links through the smart values but it cannot branch to them…

Hi @Pilotage VSCT -- Welcome to the Atlassian Community! Short answer: the rule you describe is triggered on issue linking but you seem to want to trigger it on a status transition instead...and have the rule use multiple project scope to cover all of the issues involved. If that does not help, context is important for the…

Thanks for the additional tests and clarification on the scenario. Assuming the trigger is Work Item Created, the rule could use either: * The JQL Branch over the custom field, which allows adding subtasks to each branched-to issue * The Advanced Branch over the data instead, which would allow setting the parent field for…

Thanks for the additional information. You are using the new Send Customized Email action, rather than the deprecated Send Email one. And, the audit log message about "email may not have been sent..." is boilerplate text. I see it even with a free, test Jira site that has no enterprise email management. Have you confirmed…

Awesome; I am glad to learn it is working! Please consider marking this question as "answered" to help others with a similar need find solutions faster. Thanks!

Let's try these... Add another Log action before the Edit Issue action, pasting in the entire JSON expression, and then run your rule. After it runs, post what you see for the log. This will help indicate why the rule does not accept that JSON. Next, please use an example issue (e.g., TSD-33) with this how-to article to…

First thing: as your original question was answered, I recommend creating a new question for a new topic. And if the two are related, perhaps including a link to the earlier one. That will help focus the discussion and ensure more people see it to offer help. Thanks! For your new rule, I observe several things to check...…

Hi @Jennifer Ness -- Welcome to the Atlassian Community! I recommend using a Lookup Table rather than If / Else Block conditions for this scenario. This will make the rule easier to maintain and less likely to have errors due to replicating rule actions / conditions.…

As a reminder: JQL searches for issues meeting some criteria. It cannot search for other things, such as a Team, or for the absence of issues. It is not a generic SQL. If you modify my original suggestion to check for an assigned Team: project = YOUR_PROJECT AND issueType = Story AND Team IS NOT EMPTY AND ( labels NOT IN…

Are you saying that within the scope of the branch, all the triggervalues (which I intend to reflect CC-8) don't exist? No, I was not. When a rule has a trigger issue, the {{triggerIssue}} smart value is available throughout the rule. I was describing because of the type of branch you used, the created variable is not…

Are JQL queries and gadgets work different in local server and cloud setup? Yes, both supported JQL and dashboard gadgets are different between Cloud and Server / Data Center products. And, Server may have additional JQL query result differences when the database has maintenance problems, such as from indexing being out of…

Hi @Samuel Olowookere -- Welcome to the Atlassian Community! I just tried sending to a hardcoded Gmail address with a rule in a test site and it worked for me. From where are you getting the addresses: a field, hardcoded, etc.? Does the rule audit log show any errors? Perhaps if you post image of your rule, the Send Email…

I do not know as I am not using Jira Server (or Data Center) to test that gadget. And, if the Atlassian Support Team stated the JQL had the correct results showing a specific issue with the label (when that was the opposite of the query), something seems incorrect.

Short answer: if you are trying to gather the custom field's data for a set of work items, use the Lookup Work Items action to gather them with the JQL, and then create the variable based on the results. Branches which could be over more-than-one-thing are processed in parallel and asynchronously, with no guarantee of when…

What did the Jira Support team suggest when you asked them?

Hi @Andy Nabbs A workaround for using a global rule to span different projects with sprints starting is to use an Incoming Webhook triggered rule, although this may be challenging to initially get set up: * Create a rule with an Incoming Webhook trigger, saving the URL and Secret (Here are the recent updates to use…

Hi @Ben Sykes -- Welcome to the Atlassian Community! Without seeing the specifics of your rule and audit log... You could try adding the jsonEncode function to the field so it properly escapes characters when necessary: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#Json-encoding Kind…

Hi @Dousch31 -- Welcome to the Atlassian Community! The conditional function or() can only take two parameters, and you are trying to use the function as if it can take more: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/#or You have two options for workarounds: * Nest the or()…

In my experience, the term "project" in Jira often causes confusion due to overloading. And, calling something a "bug" which is a "defect" may puzzle others. Regardless... One wonders if within the next year or so, the changes from "issue" to "work item", from "project" to "space", and so on..., lead to an extended, data…

Would you please post the following images to provide context of your updates: * the complete rule in a single image * the edit issue / work item action * the audit log details showing the rule execution, expanding the areas at the right side to show the details Thanks!

Hi @Armandorobleee Do you have a question? If so, context is important for the community to help with automation symptoms. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your…