Bill Sheboy Expert

Yes, and... I suggested they create an automation documentation page that is like the REST API one, where the whole list of values and functions can be searched on one page, with expandable sections, and including the scope/supported apps (Jira Cloud, JSD, Jira Server). __Bill

Hi @Oliver Warren -- Welcome to the Atlassian Community! If you look at your rule where it shows the error icon (red exclamation point) and the message, it is telling you that you need something for the scheduled rule to process, such as JQL, because the rule touches issues. Please try adding the JQL that @Jack…

Hi @harsh.bhardwaj -- Welcome to the Atlassian Community! What is the purpose of this custom field? If those people on the email CC are not Jira users, there is no way to do this yet with out-of-the-box Jira. If the people (email addresses) on the CC line are users in Jira, you could set the email handler option to make…

Thanks, @Mia Jurciakova I am not familiar with that product, so I searched the marketplace and I believe this is what you are using, based upon the screen image you provided: https://marketplace.atlassian.com/apps/1211125/automated-log-work-for-jira?hosting=cloud&tab=support Please ask your admin to contact that vendor's…

Hi Sarah, First thing: I am not a marketplace vendor...just a Jira user. :^) I haven't used any of the scripting add-ons for a while, and I recall that ScriptRunner could do this. You may search below for more ideas. The vendors also contribute to this community so perhaps one of them, or another non-vendor, will give you…

Thanks, Gregg. As you appear to have a different issue, I suggest asking your site admin to submit a support ticket to see if how they can help: https://support.atlassian.com/contact/#/ __Bill

Hi @Ambrish Dwivedi What problem you are trying to solve by enforcing that test on level of effort (LOE)? This seems more like a knowledge and education issue for people creating the issues, explaining how you are using epics and other issue types, and how to size LOE, rather than a Jira enforcement issue. Or perhaps it is…

Hi @Juan Carlos Blanco Delgado -- Welcome to the Atlassian Community! You cannot display epics without children on the board using epic swimlanes. Here is a suggestion to add that feature, which you may view and vote for: https://jira.atlassian.com/browse/JSWCLOUD-15533 And, I do not believe that you can create a JQL query…

Hi @Frances Moncrief When you need the ability to run parallel sprints within one project, you may use a Classic rather than NextGen project. There is an open suggestion to add parallel sprints to NextGen, which you may view and vote for: https://jira.atlassian.com/browse/JSWCLOUD-17195 I am curious about your statement…

Hi @Gregg Humerickhouse When the incorrect attachments display, are they just delayed in updating (from a prior issue) or are displaying and staying in the view? There is an open defect about the delay issue, which you may view here: https://jira.atlassian.com/browse/JRACLOUD-75706 Best regards, Bill

Hi @Daniel Vergetti The site admin can check on storage, and here is the documentation on how to do so: https://confluence.atlassian.com/cloud/atlassian-cloud-storage-policy-873871366.html Best regards, Bill

Hi Mia, Apologies if I wasn't clear with my questions. There are different tools to support time tracking with Jira Cloud. I was asking which one you are using as that will help people in the community suggest answers. Your site admin should be able to tell you which add-on is used for time tracking. Thanks!

Gotcha... have you tried to ping SmartBear to see if they have a work-around / approach to use with automation: https://marketplace.atlassian.com/apps/1014681/zephyr-for-jira-test-management?hosting=cloud&tab=support

Hi @Michael Is the custom field you are trying to log the same field that you just modified within the rule? If so, I believe it is logging the original value (at the point of trigger), not what you changed. Please try adding a Re-fetch action after the edit and before the logging. That reloads the issue into the rule…

Thank you, and please post back here once you learn something from support. That will help other community members benefit as well. __Bill

Gotcha... You may want to search the developer forum to see if someone has solved this there: https://community.developer.atlassian.com/

Hi @Tom Hudgins Are these the smart values you need for the Initiator who triggered the rule? {{initiator.displayName}} {{initiator.emailAddress}} Best regards, Bill

Hi @Greg Bailey I think this is one of those "functions as designed" situations, where the functions/operators do not work within an iterator. To confirm, I suggest submitting a separate defect for the Server version to confirm with Atlassian. To get what you originally requested, I believe the work-around I gave will…

Hi, The card color filters apply in the order listed, so it can be a bit of a logic issue when they overlap (not mutually exclusive). The technique Jack listed should make them independent, but your own filters may not be so. Please try to implement just one card color filter, removing the others, and confirm it works as…

Hi @tiger I am unclear what you mean by "properties", so I am assuming you mean "Jira projects". If I am incorrect, please provide more information. You could create a single dashboard, with a Sprint Burndown Gadget for each board that you want to watch. In the options for each board, select the project, board, and "Next…

Hi there, I just reproduced this black dot symptom; it appears on the Sprint Burndown Gadget on dashboards with the Chrome and Edge browsers. I have not tried FF. Best regards, Bill

Hi @Alain Beaulieu That is by design, as the backlog area is for work which has not yet started. Once work starts ("in progress") it appears on the board instead. For teams using Kanban methods, there are a couple of common schools of thought: a) You don't have a backlog, as the entire workflow is on the board, from…

Hi @Bharat Bhatia -- Welcome to the Atlassian Community! The answer to your question depends upon what you mean by "iterate" and "release management". Would you please explain further what you are trying to accomplish? You can access all version values within a version field using methods described on this documentation…

Thanks for that information. I have a couple of follow-up questions: What are you using for logging hours, built-in fields, a marketplace add-on, etc? What report are you running to where you see the difference?

Hi @Jaime Galloway Is the Zephyr status information stored with each issue, such as with a custom field? If so, you probably can do this using the Field Value Changed trigger and selecting your Zephyr field, followed by a Condition to test what you want to detect. I suggest trying it to see what happens, and then post an…

Hi @Mia Jurciakova -- Welcome to the Atlassian Community! I suggest talking to your Jira site admin to ask if there is something configured differently for this new project and time tracking. Best regards, Bill

Hi @Gerry Bolger Please note the card color that Jira boards use is a thin strip of color on the left of the card. The entire card is not changed to that color. Did you note that in the suggestion that Jack offered? Best regards, Bill

Hi Greg, Thanks for that information... Let's look at this in pieces: First, you are using a scheduled trigger followed by a branch on JQL. If you combine those (add the JQL to the scheduled trigger and drop the branch) the rule will only fire when there is data to process. Like in this example in the documentation.…

Hi @jhuddles According to the log you included, the updated issue (EA-12186) does not have an epic/parent. Is that correct? And, is this a Classic or NextGen project? Best regards, Bill

Hi @[deleted] Yes, the issues associated to a version in a project are from that project. This aligns to the idea that a project contains the work for one or more products, and so contains its own releases. As a work-around, you can create parallel (same named) versions in the different projects: manually, using automation…