Bill Sheboy Expert

Hi @Matthew Young For a question like this, it can help to post an image of your rule to provide some context and to confirm what you are trying to do matches what your rule shows. I suspect that because you are using a branch, the processing is completing in the branch and then proceeding to do the rest of the logic.…

Hi @Michael Cannon I see you are using Jira Server, so I do not know if this article will fully help...This describes using Automation for Jira, the send web request action, and the REST API to add a new value to a custom field/selection list.…

Hi @Flor Mejía -- Welcome to the Atlassian Community! If you do not wish to purchase an add-on product from the marketplace to see this information, you have a couple of options: * On Classic Project boards, you may enable the Days in Column feature, which will show dots for the number of days in a column. When you hover…

Hi @Kyle Quevillon I believe you will need to review the content of your response to find the path to your field. To help, I send an email to myself with the entire {{webhookResponse}} to review; it does not fully display in the audit log, so the email reveals it completely. Recently I had a similar challenge when calling…

Hi @Raju Mandapaka If the LookupIssues action supported all fields, which it does not yet do, this would be easy. Here is a suggestion to add that capability: https://jira.atlassian.com/browse/JRACLOUD-75018 Until then you may try a couple of work-arounds using automation rules. * Simple solution: Add custom fields to the…

Hi, Harry! Thanks for clarifying, and sorry I didn't explain my idea better. When you use a Branch you may process each issue, one at a time. I was instead suggesting using LookupIssues to process the set of issues. Using that method your rule would be something like this: * Trigger: manual, as you noted * Action:…

Hi @Tomi Magdič Thanks for clarifying that question. The dedicated channel from Jira to Slack appears to be a setting of the project and I do not see a way to do that from an automation rule, using actions or the REST API. I also checked the developer community and open Jira suggestions...this idea is not in there, so…

Hi @Artyom Surzhikov How often do you need this issue list, and how much work do you want to do? As many noted, if you need this often and want it easy, a marketplace add-on is the way to go. If this is needed less frequently, and/or you are managing add-on costs, here is a free (out of the box) solution: * Run a query for…

Hi @Michael Byrne Agreeing with @Trudy P Claspill that there is no built-in reporting for that. If you able able to write some scripting, you could use the REST API to get all the boards and then get all the versions for each. Here is the REST API documentation if you wanted to try that.…

Hi @Tomi Magdič Using automation for Jira, when you send the Slack message with a rule you can override the default channel to pick another. So, your rule would check the Summary and use a condition to decide which channel to use. Please see this documentation for details:…

Hi @Yogesh Mude Adding to what @Alexis Robert suggests, for your need consider adding a quick filter specifically for the open issues. That will help focus what you see on the chart. Best regards, Bill

Okay, that is curious. If this is still happening I recommend submitting a defect to Atlassian to take a look: https://support.atlassian.com/contact/#/ Once you learn more from them, please post back here so the rest of the community can hear what happened. Thanks!

Hi, Richard. I am glad that you got this to work, and I wonder if you have uncovered some edge case. If so, please consider submitting a defect to Atlassian to learn why the built-in test didn't work for you on the links. Thanks! __Bill

Okay, I tried that simple rule too and it fired, no problem. Is this a rule within a single project, or a global rule for a specific project? (You may only do the second kind if you are a site admin.) And, let's try this: * Create a rule with a manual trigger that also just writes an audit log entry * Navigate to an issue,…

Hi @Matt Davis -- Welcome to the Atlassian Community! Short answer: no, not with any out-of-the-box Jira features. Longer answers: * There are markeplace add-ons you may purchase for time in status measures. Some are just dashboard gadgets and would probably meet your needs, and some are full featured analysis products.…

Hi @Greg Bridges -- Welcome to the Atlassian Community! For problems with rules, it can help the community give you ideas if you post an image of your rule and of the audit log. Would you please post those? Thanks! And, to check for current incidents impacting the automation rules you can look at these two status pages:…

Hmmm... I wonder if there is something else happening. Have you looked at the audit log for the rule and the history for the impacted issue to see if something you do not expect is occuring? Have you confirmed there are no extra link types with similar names? (e.g. extra white-space) Another brute-force way to try this is…

Hi @Ian Balas A couple of FYIs first: * You may want to post something like this in the Questions area to get more eyes on it rather than in Discussions * You may want to check out the developer community area for ideas: https://community.developer.atlassian.com/ Regarding the Open measure which you indicate evaluates to…

Hi @Richard Wright I just tried your scenario, using Blocks, and it worked for me. Have you tried to include both directions of the link in the If condition, in and outbound? Best regards, Bill

Hi @Kashiefa Solomon -- Welcome to the Atlassian Community! To add onto what @Flavien Gache suggests, if you only need to run this query once, you could: * First get all the epic keys with a query project = myProject AND issueType = epic * Export that list, and grab just the keys * Turn that into a CSV list using your…

Hi @Sai Praveen Aminigadda Sorry, I missed that you were trying to do this with ScriptRunner. @Ravi Sagar _Sparxsys_ has given you advice for using that add-on tool. I was suggesting the use of the Automation for Jira features, which were the links to documentation I provided. There is a free Lite version if you want to…

Hi @Nicolas Mezou -- Welcome to the Atlassian Community! First thing: thanks for this question, as it helped me find a new defect in the automation rule conditions... Once a text field has been set, it cannot show as "is empty" ever again. (I will submit a defect for that.) On to your question... I did this counting by…

Hi @Dalil Chablis -- Welcome to the Atlassian Community! I do not use that add-on tool, and I wonder if it can generate an incoming webhook to Jira. If so, you could use that webhook trigger to fire an automation rule to create the defect:…

Hi @Francisco Rivero Molina -- Welcome to the Atlassian Community! Yes, and... to what @Kian Stack Mumo Systems noted... When puzzling if I have the right fields in the JSON, I call the REST API with an example issue to confirm I am looking at the correct fields. Here's how to do that:…

Hi @Sai Praveen Aminigadda What have you tried thus far for your rule? Would you please post an image of it? If you are just getting started, you could use an issue created trigger, conditions for the issue type of epic and and if/else on component, and then create issue actions to select the project and fields. Please see…

Jon, I am glad that worked for you. Please consider marking this question as answered; that will help others searching for solutions find them faster. Thanks!

Hi Holly, I am glad to here it is working! If you look at this how-to page below, and select the incoming webhooks link, it will help you set it up for Slack messaging. If you do not have permissions, please check with whoever set up your Slack instance.…

Hi @Doug Levitt Rather than using a scheduled rule, have you considered using a rule triggered on issue changes for ThisTeam to update the parent epic's WhichTeams? Adding a new team (not yet in WhichTeams) is easy, and the trick is removing the prior values without clearing the list. (which is what you would do for a…

Hi @Vitalii Iermolenko You may not need to preserve the count to do this with an automation rule, particularly if your board is simple and the number of status values is smaller. Instead you could try: * Trigger: scheduled every X time units (e.g. once per day) * Action: lookup issues with JQL for the status of interest…

Hi @PIERGIORGIO.RETTAROLI I am glad that helped. Please consider marking this question as answered; that will help others searching to find solutions faster. Thanks!