Bill Sheboy Expert

Hi @João Vítor Moraes do Carmo -- Welcome to the Atlassian Community! I checked in the public backlogs (Jira and automation) and did not see this symptom. @John McKiernan -- Is this an issue in the automation backlog and perhaps I just searched for it incorrectly? Thanks! Best regards, Bill

Hi @Gavin -- Welcome to the Atlassian Community! If you are asking about the Automation for Jira (Lite or Pro versions for server), you can do that with the match() function. Please look here for more information: https://confluence.atlassian.com/automation/text-functions-993924863.html#Textfunctions-matchmatch() Best…

Hi @Veronica Brits You may want to look at this post yesterday from another customer seeing issues with Deep Clone, and then follow the links to contact their support directly: https://community.atlassian.com/t5/Jira-Software-questions/Component-Assignments-are-lost-in-Deep-Clone/qaq-p/1670280 Best regards, Bill

Hi, Chris. One other suggestion: take it to the team. Scrum teams working together may have alternative ideas, and may be negatively impacted by the one person wanting epics in order to raise visibility. Perhaps there is a root cause to uncover and solve. That seems likely given you describing the team member sees other…

Ben, I am glad that helped you. Please consider marking this question as Answered; that will help others in the community with similar questions find solutions faster. Thanks!

Hi @Ben Faulkner -- Welcome to the Atlassian Community! You want the latest work logged entry copied to a custom field to help with your integration. Is that correct? If so, you could use an Automation for Jira (A4J) rule, triggered on "Work Logged" to copy the last value: {{issue.worklog.last.timeSpentSeconds}} To learn…

Hi @Drea -- Welcome to the Atlassian Marketplace! For an purchased add-on question like this, you may want to ask your site admin to contact the vendor's support directly: https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=support Best regards, Bill

Hi @Chen Qiu -- Welcome to the Atlassian Community! I can think of two approaches, although one has potential timing issues: * Use the {{createdIssues}} to access all of the issues created since the rule started. If you know the order you may use the list functions to get at the one you want, or perhaps with match() and…

Hi @Chen Qiu -- Welcome to the Atlassian Community! I just looked here and the library was still present: https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453 Where were you looking? Best regards, Bill

I agree, and... you may want to read about the service execution limits and performance recommendations. When debugging a longer running rule, you could start piling up execution time and cause a service breach. Web requests, branches, re-fetches, and chained-rules are the usual suspects for time usage, so using something…

Hi @Azahara Camacho You describe detecting the created issue in one project and then creating another in a different project. Is that correct? If so...Please note there are execution limits for global/multi-project rules for different license levels: Customers on Free and Standard plans have access to a limited monthly…

Hi @Jason J. Fedelem Yup, that edit/use field behavior in rules can be solved with the re-fetch action...although it slows the rule quite a bit. When possible, you may also store a calculated value in a Created Variable when you plan to re-use later in the rule. Also consider using default value handling when you need a…

Hi @Can Özcan That seems related to this open defect for use of hyphens in board filter names: https://jira.atlassian.com/browse/JSWCLOUD-18564 Best regards, Bill

Hi @Angela Salunga That is a great question, and there are several open suggestions to improve version handling between parents and sub-tasks. The current work-arounds are to use workflow or Automation for Jira (A4J) rules to keep the versions in sync between the parents and children (sub-tasks). Best regards, Bill

Hi, Darryl. I am glad that worked for you. Your result of the single call with the larger set being much slower seems interesting. Did you end up making multiple calls, incrementing startAt?

Hi @Rafael Thomaz You may configure non-working days (such as holidays) at a project level. Please see this documentation for details: https://support.atlassian.com/jira-software-cloud/docs/configure-working-days/ Best regards, Bill

Hi! Yes, and... Here is a suggestion to improve the display of those date fields in the new issue view: https://jira.atlassian.com/browse/JRACLOUD-70098 Best regards, Bill

Hi @Danielle Bridgeman -- Welcome to the Atlassian Community! As the add-on's author has a GitHub page for the documentation and issues, you may want to go there to log this as a defect, selecting New Issue. https://github.com/daniloteodoro/sprint-news/issues Best regards, Bill

Hi, Martin. I just reproduced your results and saw that: * the burndown chart only listed the first 9 sprints, ignoring all later ones * the burnup chart only listed the latest 10 sprints, ignoring all earlier ones #1 looks like a defect and #2 looks like the intended, designed behavior. (Older sprint data often does not…

Hi @Martin Jack Would you please confirm that: * you have completed more than 10 sprints for the Team-managed (formerly called next-gen) project, and * for the sprint burndown report, you indicate you can only see 10 sprints listed in the dropdown for selection. Also, what problem are you trying to solve by looking back at…

Hi @Geoffrey Hoffman -- Welcome to the Atlassian Community! Are you using a Team-managed (formerly called next-gen) or a Company-managed (formerly called classic) project? The card contents can be updated by the project administrator. Have you checked with that person to see if they have removed the field? Best regards,…

Thank you for explaining. For JQL queries with partial text matches (using ~) you cannot use a set or list for the query. Instead I believe you may join the checks with an OR statement: project = TICKET AND ( "Branch Number" ~ "63" OR "Branch Number" ~ "46" OR "Branch Number" ~ "85" OR "Branch Number" ~ "95" ) ORDER BY…

Hi @Chris -- Welcome to the Atlassian Community! First thing: I am unclear there are any specific "best practices" around Epics. Each team is different how they manage work, and something that works for my team may not for yours. In general, Epics are larger work items, helping to contain smaller work items. If it helps to…

Hi @Alexandra Ravelli -- Welcome to the Atlassian Community! I do not undertand what you mean by "with more than one number". Would you please post your JQL and that may help clarify what you are trying? Thanks! Best regards, Bill

Hi @Meer Mansubdar This article on summing up logged work with automation seems to be what you are asking: https://community.atlassian.com/t5/Automation-articles/How-to-sum-up-logged-hours-using-automation-in-Jira-Cloud/ba-p/1409115 Please take a look to see how it helps. Best regards, Bill

Hi @Adrienne McCoy Yes, this is possible. Please note that for global / multi-project spanning automation rules, there are licensing limits on how many executions you can have per month. These sources explain how that works for the different levels. I cannot tell if you are on the Cloud or Server/Data version, so I'll…

Thanks for the explanation, @Daniel Eads Although I have never associated that "Was this helpful?" banner with any specific posting. It seems to appear when the page paints, regardless of anything changing, or not changing, on a page and so probably cannot be used to accurately inform any selection of a recommendation. The…

Paul, we have the same issue with our automation-based cycle time fields. We address that by detecting if any of the calculated fields in the parent are edited manually, we trigger the recalc.

Hi @James A Rosen Team-managed projects (formerly called Next-Gen) do not have components yet. Here is the suggestion to add the feature, which you may watch and/or vote for: https://jira.atlassian.com/browse/JSWCLOUD-17601 Best regards, Bill

Hi @Larry Katz One work-around for this, albeit a slower one is to use the REST API to get at the Project ID from the name: * Once you have the project name from your custom field... * Make a webrequest action call to the REST API for get all projects * Parse the response using a regular expression, creating a Project…