Bill Sheboy Expert

Hi @Stinson, Stan (Synchrony) -- Welcome to the Atlassian Community! What problem are you trying to solve? That is, "why do this?" Knowing that may help the community offer additional suggestions, because... There is no "undo" feature for work item deletion. Once gone, they are gone. And unless your Jira site is using a…

Hi @Sean Perry Just following up to check if the suggestions from @Marc -Devoteam- answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks! Kind…

Hi @Laura Chavez -- Welcome to the Atlassian Community! Just following up to check if the suggestions from @Brita Moorus answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need…

Hi @Sandro Leone - EPS Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Lori Milam Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Gullapudi SAI CHARAN -- Welcome to the Atlassian Community! Just following up to check if the suggestions from @Marc -Devoteam- answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help…

Hi @P Vinod Kumar Just following up to check if the suggestions from @Trudy P Claspill answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks! Kind…

Hi @Wesam Abo Aqel -- Welcome to the Atlassian Community! Just following up to check if the suggestions answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule…

Hi @Sam Dunne Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Mahnoor Arshad Just following up to check if the suggestions answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Cecilia Rodriguez Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Sangyoon Kim (Logan) Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks! Kind regards, Bill

Hi @Dianira Bravo -- Welcome to the Atlassian Community! Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!…

Hi @Jerry Rodriguez Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Alex Ortiz You have posted this same content in five places: * https://community.atlassian.com/forums/Training-Certification-articles/Free-In-Person-Training-3-Day-Atlassian-Community-Led-Conference/ba-p/3090430 *…

Hi @Martin Cigorraga -- Welcome to the Atlassian Community! Did you know that list indexing in smart values is zero-based, not one-based? Thus your expression the Edit Work Item action is getting the second one, not the first. When you want the first one, use either get(0) or the first function. And, to select the Fix…

Hi @Silvia Saric Yes, and...to the suggestions from @Marc -Devoteam- You describe sending the reminder notifications to Reporters when a work item transitions to "Released". When a person has multiple items, this could get noisy, and may lead them to ignoring the messages over time. If you are using releases / versions…

Hi @Carey Young -- Welcome to the Atlassian Community! You may use math expressions with your field smart values to do that: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/ And, to get you started on creating your rule, please see this information:…

If I understand your question, the Scheduled Trigger would work: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled When using a different trigger and you want to compare the current date to a specific day of week, the date / time functions will help: * The current date time is {{now}}…

Thanks for confirming the cause was from the documentation display being hidden / truncated. When using smart value expressions with the pound # sign, there is always a closing syntax added. This includes the long-format of list iteration, conditional expressions, and single-field handling for special formatting (e.g.,…

Hi @Troy Anderson Without seeing the specifics of your rule and the Edit Page action... Perhaps the content has some markup that is leading to an error when the rule engine calls the REST API endpoint. Or, there is a racetrack timing issue making the call. (The Send Web Request action has this same timing challenge when a…

Hi @Greg Aurand -- Welcome to the Atlassian Community! There is no where() function for smart values, and there is no key attribute for the statusCategory. Which source suggested those to you for rules as it is incorrect? Next, your rule does not need the Rule Group structure, and I recommend not using that new feature…

Awesome; I am glad to learn that helped! And...that branch type should not have caused that symptom. I hypothesize something got "glitched" behind the scenes, and removing the branch solved this because... When a rule is edited / published too many times, the stored rule JSON can get bent / broken, resulting in weird…

Hi @Jason Gonzalez -- Welcome to the Atlassian Community! Short answer: to update the Epic with the data from those linked work items, you will need to call the REST API to gather the issues first. First, when using a rule branch, the actions you want to perform need to be inside of the branch. Please note the the area…

Hi @Carolyn White First thing: In my opinion, I recommend not using any bot / AI-generated guidance for automation rule writing, including that provided by the built-in Atlassian guesser. These tools apparently cannot access your individual Jira site's configuration, projects, etc. and so generic guesses may be unhelpful,…

Hi @Matthew Chavan First thing: I do not have a Premium license level and cannot test my suggestions. My ideas are based on what I know about rules, in general. Next, there is limited documentation on these very new features, none of which explain exactly what you asked. And so to be absolutely certain, you could ask your…

No worries, as we all are learning...especially as automation rules features evolve :^) I did a quick test, and found that behind the scenes, Jira appears to return the users in a multiple-selection user field in ascending order by account ID to an automation rule. If that is reliable, the condition you show should work. I…

Hi @Jose Quispe -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log…

Hi @Antonia Yes, and...to the suggestion from @Marc -Devoteam- The branch to the objects is needed...however, the if / else condition block cannot be used inside of a branch. One possible workaround for your scenario is use a Lookup Table to perform the mapping of values to tags, then use the table get() function to check…

Hi @Louise Woods The Lookup Work Items action returns a list of work items, and the Sprint field is also a list, leading to a nested list-of-lists. When you want to use a function such as max on the endDate, the nested lists need to be flattened into a single list first:…