Bill Sheboy Expert

Okay, two things to help/try: * At each point where you think you have a value, also use the action to write that to the audit log. That should confirm if the first lookup issues has any data. * Next...and sorry I forgot this: created variables cannot be used as parameters to functions. So the work-around is to use a math…

Hi @Julia What version of Jira are you using, Cloud or Server/Data Center? I found this open defect for this symptom: https://jira.atlassian.com/browse/JIRAAUTOSERVER-299 And, for me I do not see the "UNUSED" indicator and unused labels disappear within a few seconds after a page refresh. Best regards, Bill

Greetings, community! The response from Atlassian support is this problem is caused by an update to Chrome which leads to blocking some alert messages/pop-ups. However this does not explain why it impacts some, and not all users, with the exact same version of Chrome, OS, etc. The symptom appears to have gone away for me…

Hi @JD Lobue Team-managed projects do not support quick filters yet. Here is one of the suggestions to add the feature: https://jira.atlassian.com/browse/JSWCLOUD-17446 There is a note from Atlassian that work planned to start on the feature in June 2021, and there was no timeline for completion. Best regards, Bill

Thanks for that information. For Cloud, I do not know of any way to dynamically change the field visibility with out-of-the-box features. Perhaps someone else in the community will know if that is possible. Until then, that is why I suggested the two fields; at least then it is clear what is displayed. You can use…

Gotcha; you need to save just the size, not the entire {{lookupIssues}}

Yes, that is correct: you will need to build your report, such as with a pivot table, chart, etc. One advantage of those free spreadsheet add-ins is that you predefine your JQL, and it will pull the data when you open it up for reporting. This is different than exporting data and building a report each time they are…

Would you please show what you set as the value for your created variable? Thanks! You cannot save the entire {{lookupIssues}} result in a created variable... Although I wonder if it was converted to JSON if that was possible. Anyways... You can save the count as that is what you wanted for the division:…

Hi @Денис Малицкий -- Welcome to the Atlassian Community! I am assuming you mean when the Start Date and Due Date change for an Epic, update the child Tasks to match. Is this correct? You are able to do this with automation for Jira (A4J) rules. I cannot determine which version of Jira you are using: A4J is included with…

Hi @Magdalena Gołasz -- Welcome to the Atlassian Community! In that ticket you linked to, did you see where on the backlog these can be enabled? It is under the dropdown lists for epic or version. Best regards, Bill

Hi @Arnold Susanto Adding to what @Vikrant Yadav suggests, this could also be from an automation rule changing assignee. Please check the issue history to see if that is what changed the assignee, and if so discuss it with your project admin to learn the purpose of the rule. Best regards, Bill

Hi @Nofar Ben Kereth No, and...You could store the results such as count (size) in a created variable and use it later once you use Lookup Issues again for the second query. Best regards, Bill

Hi @Harpreet Singh -- Welcome to the Atlassian Community! What problem are you trying to solve by hiding the due date for completed tasks? Knowing that may help the community give you ideas. I recall seeing others wanting to do this adding two custom fields: Planned Due Date and Actual Completion Date, and using scripting…

Hi @Edmond Dang -- Welcome to the Atlassian Community! You could create a simple automation rule to send created issues (which meet your criteria) to that status. Perhaps something like: * trigger: issue created * condition: any condition you wish to add... (for example about your need to keep Epics in the backlog, test…

Thanks for that info, and here are some other options: * You could check out the dashboard gadgets to see if any of those would help *and* support your fields. Several of them do not support custom fields. * If you use Confluence, you could build a page which displays a filter * You could try one of the market place addons…

Well, that is curious. You could wait a few minutes to see if it is an intermittent issue as I do not see anything on the status page for this symptom: https://status.atlassian.com/ And if it continues, ask your site admin to submit a support ticket to Atlassian here: https://support.atlassian.com/contact/#/ Note that you…

Hi @Karen Kaplan Are those custom fields in your instance? If so, have you tried to do an advanced filter search with JQL and just include those fields in the results? Best regards, Bill

Hi @Helena Z_ I just tried it and it worked for me. Have you tried the same method with other board IDs or tried other board methods with the same board that returns the error? Best regards, Bill

Hi @Janis Pirgge -- Welcome to the Atlassian Community! Yes, you probably could do this with automation... * use a webrequest to call the REST API method for Get Users for Group * use text and list functions to pull out the account ID values from the response * use advanced branching to iterate over the list as a smart…

Thanks for clarifying, Alfred. My short answer is: this may be possible with automation rules, but I would not do it out of concerns for implementing, testing, and looping to create redundant links. Longer answer: At this time, I do not believe you can nest automation branches, so this might take at least 3 interlocking…

Edge (Chromium) also cannot delete rules for me. I am doing more testing with other site admins as I have not heard back from the support team yet. Thanks for the additional help troubleshooting, Community! __Bill

Yup... {{issues}} (note the plural) is a Server version smart value used in conjunction with that batch/scheduled trigger I noted. It doesn't work for Cloud version. The equivalent for Cloud version batch processing is Lookup Issues...and that feature does not support custom fields. Please see the two work-around ideas I…

Thanks for that information, Wendy. Would you please post images showing the audit log when you believe the rule should have worked and another when it did work? Please include which of your rules the image is for. That may provide more context to offer you ideas. Thanks!

Hi @Wendy Barrington You note that the audit log does not show an error. * Does the audit log show that the trigger fired when you expect, and that the rule did not process to completion as expected, or * Did the rule not even trigger when expected? Best regards, Bill

Hi @Purujeet Parida Yes, and...to what Jack suggests: here are a couple of suggestions I added to help with rule writing and debugging: * add a *verbose audit logging* option to automation rule details https://jira.atlassian.com/browse/JSWCLOUD-21615 * Validate automation rules before saving…

Hi @Subhankar Pal -- Welcome to the Atlassian Community! What do you mean by "query Jira to track changes to a story description..."? For example: * If you need to see the changes over time, please view the issue and look at the history * If you just need visibility to changes, you could watch the issues to be notified of…

Hmmm... according to the Server documentation, issueLinkType should work: https://confluence.atlassian.com/jirasoftwareserver/advanced-searching-fields-reference-939938743.html#Advancedsearchingfieldsreference-issuelinktypeIssuelinktype

Hi @Allwyn -- Welcome to the Atlassian Community! If your version names are consistent, you could build them up dynamically with smart values based upon the current date and then use an automation rule to perform the search and send you and email report. Please look here for some information to get you started: *…

Hi @Anita Kalmane Thanks for the information! As you seem to be using Scrum, please take care when using your rule 1) Assigning tickets in a specific column to a specific person. For teams using agile methods and pull-based work, pushing work onto someone who doesn't have capacity could overwhelm them...and stall the work…

Hi @Bhavikaa -- Welcome to the Atlassian Community! Are you using a company-managed (CMP) or a team-managed project (TMP)? Although there is no calendar feature out-of-the-box, if you are using a CMP, you could use quick filters with the board to do this, such as: created >= startOfWeek() Please look here for more…