Bill Sheboy Expert

Hi @Evan Gilner Full disclosure that I am not using Jira Service Desk, so I am answering based upon what I see in your automation and JQL... I wonder if you instead run your scheduled trigger on the non-user information, and then add a condition for checking displayName if that will help. For example: * trigger: scheduled…

Hi @lcourouble I believe that using EMPTY requires the use of IS EMPTY or IS NOT EMPTY syntax, or equals (=), and not an IN membership test. So perhaps something like: project = myProject AND (resolution IS EMPTY OR resolution WAS unresolved BEFORE "dateValue") Best regards, Bill

Hi @asamala -- Welcome to the Atlassian Community! For a question like this, I recommend you first try building the rule yourself, and if you get stuck/have problems, to then post your rule and what you observe. Doing this will ensure you understand your rules and are better able to maintain them. To check on the from/to…

Hi @p_vallarino -- Welcome to the Atlassian Community! You could try to use Automation for Jira (A4J) rules with your conditions, and then send the Slack messages as needed. Please look here for some ideas to help try that: * https://www.atlassian.com/software/jira/guides/expand-jira/automation *…

Hi, Leonardo. Without seeing some screen images where the columns fit and do not fit, I suspect that there is some content on the page which doesn't have any spaces/breaking characters and so the issue cards cannot get smaller. The other possibility is that the browser view has been zoomed smaller (less than 100%) and so…

Lisa, please try going to your board settings (the ... menu on the right of the page) to check the mapping. It may still be accessible if you try hovering over it. Thanks!

Hi @Jian GU -- Welcome to the Atlassian Community! Yes, and...to Jack's suggestion: That approach will get you any issues which have assigned users from your list. If you instead want the users only (without issues), you cannot do that with a JQL search as that only checks in issues. To just get the user list only, please…

Hi @Gustavo Maia You could try to increment {{now}} by one business day, and then decrement and see if it matches the date with an advanced condition before proceeding. Something like: * First value: {{now.jiraDate}} * equals... * Second value: {{now.toBusinessDay.toBusinessDayBackwards.jiraDate}} Best regards, Bill

Hi @Julie Sgroi You could try this one to see if it helps: project = myProject AND created >= "2020-01-01" AND created <= "2020-12-31" AND statusCategory = "Done" AND statusCategoryChangedDate >= "2020-01-01" AND statusCategoryChangedDate <= "2020-12-31" ORDER BY Key Best regards, Bill

Hi @Florian Ohrnberger -- Welcome to the Atlassian Community! What do you mean by "an itself transition"? Do you mean back to the same status on an edit? For the issue transition trigger with Automation for Jira (A4J), you may specify one or more status values from/to, or leave the values blank to trigger on all…

Hi @taka iimu -- Welcome to the Atlassian Community! Would you please clarify a bit? That may give the community some context to offer you ideas as you posted this question in the Jira Software area... What do you mean by "punch in and out"? In/out of what? An application, such a timekeeping? Some form of presence…

I often anticipate "spirited conversation" when such topics appear. Awesome! My perspective/spoiler: there are no best practices, only better ones. If there was one best way to effectively manage and deliver value we would probably all be using it by now. :^) I like the idea of looking at context, having discussion,…

Hi @Amanda Coughlin -- Welcome to the Atlassian Community! At least for Automation for Jira (A4J) rules, this is not possible yet. There are several open defects/suggestions related to move to/from sub-task are not apparently detected by the API as issue updates (and so do not appear in the changelog accessible by…

Hi @Jonas Tidström According to this suggestion to make the timeframe configurable, the -1y to +2y limit is by design, possibly for performance reasons: https://jira.atlassian.com/browse/JSWCLOUD-17799 If you need to see your entire plan at a glance, you may want to investigate marketplace addon apps or keep the plan…

Recently, I would have said Automation for Jira...but for most daily user needs I would say it is JQL filter searches. Even though JQL cannot answer many questions (it's not a SQL, "they" tell me repeatedly :^) for most people it helps to find things, update board views, produce data for exports/reports, etc. and adjust…

Yes, and...over the years I repeatedly go looking for diagrams like this to help with troubleshooting and explaining when teams ask for things.

Hi @Scott Baxter As this is for a leadership team, you may want to consider using a dashboard also. It could roll-up information and focus it in ways helpful to the leaders. Experiment and improve may be keys to help: discuss what they want to know and why, show them something, and improve from there. Best regards, Bill

Hi @Leonardo Costa -- Welcome to the Atlassian Community! Unfortunately there is nothing built-into Jira to adjust the column widths, or hide the ones you are not focusing on at the moment. I added this suggestion to try to help with that: https://jira.atlassian.com/browse/JSWCLOUD-17698 Until something changes in Jira,…

Hi @David Yes, and...to Trudy's ideas: You note that the team is using scrum: not the people doing dev work or testing work...the whole team. When there is often carry-over at the end of a sprint for one type of work, it may indicate capacity balance issues for the team. Seems like a good opportunity for a team discussion…

Hmmm...that is weird. I recommend keeping a watch on this to see if the behavior reverts again, and if so ask your site admin to submit a ticket to support so they can check: https://support.atlassian.com/contact/#/ Stuff like this almost...but not quite...makes me consider creating scheduled automation rules to check for…

Hi @Penelope -- Welcome to the Atlassian Community! Yes, you can do that with automation if you are using Jira Cloud. For example... * trigger: manual so you can run this from the epic * condition: confirm the issue type is epic * action: lookup issues to get child issues which have a version assigned. I used "epic link"…

Thanks for that info, @Pramodya Gamaethige Have you tried to use the exact same date format for the comparison? I note you are formatting one date with jiraDate and allowing the other to use whatever the function selects. And if you want to compare to a specific date, have you tried a specific date as a string value, such…

Hi @Becky Klein I found these for user and issue mention in the backlog: * https://codebarrel.atlassian.net/browse/AUT-216 * https://codebarrel.atlassian.net/browse/AUT-955 Best regards, Bill

Hi @Manoj Kumar -- Welcome to the Atlassian Community! Adding a question to what Joe asked... Are you suggesting that an API Token should stop working when the user who created it is de-activated/has Jira permissions removed...and you observe that not to be the case? Best regards, Bill

Hi @Marco Augusto Santinho Gonçalves You may just have some misplaced parentheses. Please try this: {{issue.Start Date.diff(issue.End Date).days}} If that does not work, please confirm your smart values names for your fields, as those are case-sensitive. One way to confirm the smart values for fields is described in this…

Hi @Sergei Gridnevskii Yes, and...to the question Jack asked, I have one also: * Status Category Change Date is the date/time of the last change to the value of Status Category for an issue, to/from "to do", "in progress", and "done"; * A status is assigned to one of those status categories; and * So a transition of status…

Hi @PattyAlb You cannot get the Age of WIP (i.e. days in WIP) from out-of-the-box Jira, but you could do these as work-arounds: * Use a filter to get your issues, export all fields to CSV, open in a spreadsheet, and then use math to find Age of WIP as the difference between statusCategoryChangedDate and the current…

Hi @shob Yes, and...to what Jack notes: Are you using a company-managed project or a team-managed project? For a company-managed project: * If you see the issue in the backlog and not on the board, it is likely not in a status mapped to the board. For example, "To Do". * If instead...you see the issue in the backlog, and…

Hi @Simon Lucchesini Good one, and I suggested that feature to StonikByte for Great Gadgets last year: https://bitbucket.org/StonikByte/great-gadgets-add-on/issues/79/add-multi-field-math-to-issue-filter Even better would be if a gadget could display any Jira entity property; then with Automation for Jira (A4J) setting the…

Hi @Chandrasekar Venkatraman That is not a built-in feature, and there are several open suggestions to add export/subscriptions. Here is one example: https://jira.atlassian.com/browse/JRACLOUD-73429 You could also search for one of the free browser addons for print/export of a full page to capture your dashboard and send…