Bill Sheboy Expert

Hi @Semen Smirnov Yes, and...to what the others have suggested: {{initiator}} is the person/entity who triggered the rule. You note wanting to send email to all the people in several groups except not to the initiator. With built-in features, one way to to do that is to get all the users in the group from a REST API using…

Thanks for that information, and you are correct: you would need to toggle that custom field to create another task of that type. How often you do need multiple tasks of the same type? * If it is infrequent, consider doing this manually rather than changing the automation * If it is frequently, consider using a numeric…

Joe, would you please post an image of your rule Details section? As this is actually a multi-project rule, you probably need the relevant ones noted in the details.

Thanks for that additional information, @Johnny FromCanada In my experience, even the writes to the audit log do not consistently appear in the order of writing, so they cannot be relied upon for diagnostics of flow. As you show your rule using the "wait for response", something seems odd. If you are on a paid license, I…

Hi @Armen Babakanian There are a couple of open issues for this symptom, which you may watch/vote for to see progress: * https://jira.atlassian.com/browse/JRACLOUD-77230 * https://jira.atlassian.com/browse/JSWCLOUD-20741 Kind regards, Bill

Hi @Jerin Geevarghese I am unclear what you are asking. Would you please clarify a bit: * When do you want to set the "change completion date": when the sub-task is created automatically, or later with manual input, or...? * Why would you pre-populate this field, as it seems to be the date when work finished? Kind regards,…

Hi @Richard Canlas -- Welcome to the Atlassian Community! Yes, and...to what Walter suggests: What problem are you trying to solve by doing that? For an epic, what you describe seems like the opposite of the common use case of creating the top-level issue first and then any child issues. Kind regards, Bill

Thanks for clarifying, and sorry if I caused confusion. You do need that related issues condition on a link, and perhaps you have the incorrect link type selected. Please check your test issues to see what the link type is, from both directions, to see if there is a different value that should be used. If you still want to…

Hi @Jeff Clay Yes, and...to what Mykenna suggests: Are you trying to: * create a task for each value in the multiselect fields in one rule, or * do you only expect one value to be selected for the multiselect field? If it is the first one, you are gonna need a longer rule and to save the created epic's key to help.…

Hi @Jonathan Santos Yes, and...to what Bryan asked about: Your JQL in the related issues condition seems to cover a lot possibilities. Are you certain you only want one Task in that other project? And...I have not always found the related issues condition reliable, so perhaps try another way to see if that helps. Replace…

Hi, Hank. If you have RegEx that works, I would stick with that and consider combining your text and list functions to put the key list as comma-separated values (CSV) in one variable. Now comes the tricky part...I have learned it is not possible to successfully use advanced branching to repeatedly update one issue, even…

If you expand the options on the left side of the page, you will see an indicator for the project type at the bottom of the page. Would you also please check with your site admin if you have more than one issue type named "Bug"? If so that could be causing the mis-match.

Thanks, Masa! Did you try to add some writes to the audit log with the custom value field? That will confirm if you are comparing to what you demonstrated with the stand-alone, advanced filter search test.

Sorry, I noted that tag of "server" so I thought you were on that version. For cloud, there is only one type of automation and it includes the Version Released trigger and Lookup Issues to help create that email. Please take a look at these links for ideas on your rule:…

Hi @Douglas Oliveira Is this a company-managed or team-managed project? When you note this worked in another project, was it for the same field summation? If so, was that a company-managed or team-managed project? Finally, if this is a new custom field you are trying to sum up, have you confirmed the smart value is…

Hi @Hank If you provide an example of your summary, the community may be able to offer suggestions about the regular expression. For example, * could there ever be more than one linked issue in the summary? * are any linked issues in the summary *always* in the same project as the trigger issue? For your question about…

Hi @joe.drew My understanding is a sprint is owned by a board which is owned by a project. * In which project is your HMM board and is that the sprint which you are starting? * For your branch, is the triggering Sprint in the same project you are selecting in the branch, IOS? * Are these company-managed or team-managed…

Hi @Romeo Bollen I do not believe that is possible with out-of-the-box features yet, as neither automation rules nor the REST API support creating sprints. You may want to check the marketplace for any apps to help. Kind regards, Bill

Hi @[deleted] Which version of automation for Jira do you have: Lite (free) or Pro (paid license)? If you have the Pro version, you could try using the Version Released trigger to find and send this information: https://confluence.atlassian.com/automation/triggers-993924804.html If you have the Free version, your idea of…

Hi! For the current sprint contents: If you add the sprint field to your query results, you may see them on the page view with advanced issue search. To do more analysis (like count of sprints) you may export the results and count in a spreadsheet with formulas. For earlier sprints: search for issues where sprint IS NOT…

Hi @Anat Kutner We did not build automation rules to measure actual story points. Honestly, I am unclear what "actual story points" means, unless a team is equating them to time units only. Instead we built rules to capture status-by-status cycle time, and then used that for better cycle time measures than the built-in…

Hi @Amirhossein fathollahi madani As you note your team is using Scrum, I encourage you to discuss this symptom with the team rather than single out individual people. With Scrum, the team owns meeting the goal, not one person. If the team is currently in a sprint you could see these carry-over issues with a JQL query.…

Just to confirm: when you create an issue of type "Bug" in the same project where the automation rule is defined and enabled, you do not see an entry in the audit log showing the rule triggered. Correct? Again I wonder if context and timing are related. How are you creating the issue: * from the top navigation bar Create…

Hi! As a reminder: "fields" is a shortcut for using "update" and "set". https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/#Advancedfieldediting-JSON--What-sthedifferencebetweenupdateandfields As you want to perform an "add" please try switching "fields" to "update". Next, I have definitely…

Thanks for that link, Ivan. Although I am unclear how they would implement that without adding/linking the stored information for the REST API tokens to the Jira user accounts. As it, the credentials would only be visible to the project admin for a rule and site admins. Let's see how that one progresses. Kind regards, Bill

Hi @Shawn Wallace When you look at the history of changes for such issues, who does it say added the contributors? Knowing that may help track down what tool/feature/updater you need to investigate. Kind regards, Bill

Hi @srikanth u I am unclear what the problem is you are encountering. Would you please post an image of your current rule and describe what part does not work as you expect? Thanks! Automation rules may have up to 60 components; if you need to add multiple tasks based on those custom fields, you could use either if/else or…

Hi @Ben Sipe -- Welcome to the Atlassian Community! Is that chart image from a marketplace app you already have for Jira Cloud? If so, please discuss with your site admin to check the documentation for the app to learn what is possible. Kind regards, Bill

I am glad you got this to work, and puzzled as that is a new symptom for that problem. Often that cause shows up as either a permission or unknown field error in the automation log. Quite curious.

Rather than performing the edit, if you just write the value to the audit log what does it show? Trying that may reveal what is happening with the type.