Bill Sheboy Expert

Hi @Andrey Rudnev Yes, and...to what @Gonchik Tsymzhitov suggests: Although you could probably write a regular expression to remove most of the markup, the edge-cases would probably mess up your description field. If you can, I suggest investigating if the source service can send plain text. The next option is the already…

Hi @Bakul Banthia -- Welcome to the Atlassian Community! To me honest, I am not using Freshdesk. With that out of the way... If you do a quick search on the Jira marketplace or a check on the Freshdesk site you can find information/tools about doing such an…

Hi @Chris Drylie -- Welcome to the Atlassian Community! Smart values are usually case-sensitive, so please try: {{pullRequest.url}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/#pullRequest.url Kind regards, Bill

Hi @Kevin K Perhaps you could try using an iterator for that customfield_12800, treating it as a list, as described here for multiselect fields: "customfield_12800" : [ {{#triggerIssue.fields.customfield_12800}} { "value": "{{value}}" } {{^last}}, {{/}}{{/}} ] Kind regards, Bill

Ignoring the "sprint" part of your example for a moment, please consider each Kanban team has a board with a filter describing their flow/issues. If you identify each filter ID number you may OR the results. I added an exclusion for "To Do" in case you are using a Kanban backlog. Please remove that if you do not use Kanban…

Hi @Devin Lyons -- Welcome to the Atlassian Community! Yes, and...to what Jack notes: Which issues do you care about? If you only care about "in progress" you could use the following: project IN (projectA, projectB, projectC) AND statusCategory = "In Progress" Kind regards, Bill

Hi @SuperGreen -- Welcome to the Atlassian Community! Are you using a company-managed project? And if so, do you mean you set the Maximum Constraint (in Board Settings >> Columns) to 10 items? If so, the constraint values are for min/max WIP limit visibility and do not limit the number of items in a column. If you wish to…

As just a customer, I do not have that information. I recommend voting for/watching that issue to see any progress.

Hi @Patty Lou Smith It appears that is not possible with out-of-the-box Jira Cloud: * the site admin search page can only search on board name * the REST API board function does not return the admin id, so that cannot be searched with a query string (The documentation states this field is returned and I just verified it…

Hi @Bob Calkins -- Welcome to the Atlassian Community! Please consider posting an image of your board showing the symptom you describe. That may provide more context for the community to offer ideas. Thanks! Kind regards, Bill

Yes, and... * Use a defined request process for changes; * Track your changes (to fill in gaps in Jira logging and reporting), such as in a project with a Kanban board; * Use a defined off-boarding process for people leaving the company (planned and unplanned); * Ensure there are backup site admins.

Hi, David. FYI that I tried your use case with the status Id and it worked for me. To make it work I did the following: * Formatted the summary of the subtask to contain both the name and id for the status. For example:* Validate: 12345 * In my automation rule's action to transition the parent, I parsed out and converted…

Thanks for that information. Repeating John's request: would you please post an image of the audit log details, showing what happens for the rule for that project that doesn't work as you expect?

I am glad to hear that. Please consider marking the question as answered; that will help others in the future find solutions faster. Thanks!

Please navigate to Board Settings --> Quick Filters to see that option.

First thing: when a rule triggers it counts as an "execution" for usage counts. So the create trigger will count each time. Next, to prevent issues without epics from sending an email, please add another condition to test if the created issue has an epic immediately after the trigger. The other way to do this is to change…

Hi @Andy Heinzer Is there a way in Jira Cloud to determine usage of all filters for boards and dashboard gadgets? After looking at the various REST API functions, I couldn't find anything promising. For dashboards, it seems one must already know the item identifier for each gadget to get properties (where filter may be…

Hi @Jeffrey Wolfe -- Welcome to the Atlassian Community! First thing, if your team members, the work requests, or the technology used change over time, measuring back that far in time may not provide a lot of value. What problem are you trying to solve by doing so. Next, the built-in gadgets cannot do what you ask for…

Hi @zakaria abbar Would you please post images of your complete rule and the audit log details, showing an execution of the rule which does not work as you expect? That may provide some context for what is happening. Thanks! Also, what is your licensing level for Jira? For example, if you are using the Free license, you…

Hi @Daniel Newman Is this for a team-managed (nextgen) project? If so, it may be related to this open defect: https://codebarrel.atlassian.net/browse/AUT-1987 If not and you are on a paid license, I recommend working with your site admin to submit a ticket to support here to…

Hi @Diogo Ribeiro -- Welcome to the Atlassian Community! I suspect you are encountering this open defect: https://jira.atlassian.com/browse/JSDCLOUD-9795 In my testing for a similar symptom for automation rules, I was able to copy formatting for a table from one smart value field to another issue...but I was unable to…

Hi @David Stokes Other than as an experiment, I am unclear what problem you are trying to solve by doing this. Would you please explain? Thanks! Regardless of the "why", I suspect you need to use the Status Id value when performing a transition with a smart value. Two possible options are: * When you set that string value…

Hi @Anthony Scott Asbury What problem are you trying to solve by doing this? And...What is your criteria for recurring? * When do the upcoming epics need to be available on the roadmap? * What is the effort/data needed to create each one? * How do you use these future quarter epics? You could manually create these for the…

Hi @Layla Ma -- Welcome to the Atlassian Community! I believe that is only an option under the advanced roadmaps with Jira Premium or Enterprise license levels: https://support.atlassian.com/jira-software-cloud/docs/create-different-views-of-your-advanced-roadmaps-plan/ For basic roadmaps with the Free or Standard license…

Hi @Josh Costella What problem are you trying to solve in asking this question? For example, are you gathering data for a vendor/product development, looking for ideas to improve your own team's usage of Jira, researching for an educational project, or something else? Thanks, and kind regards, Bill

One memorable takeaway was the impact on the participating team. People who had seen the movie many times paused to face some uncomfortable issues raised, and soon became more open to listening and engaging with one another to seek understanding, rather than assuming they already knew all the answers.

Hi @Tomáš Please try to stick to one thread for the discussions; that will help others in the future see if there are multiple answers to a question. Thanks! Exporting the velocity chart to a spreadsheet or CSV file is not a feature of Cloud version. I haven't used the Server version of Jira in a long time so I do not…

Oops...updating for my prior errors. Sorry about that! One more time...please try two advanced compare conditions, one after the other. The first checks if the epic link field changed * first value: {{#changelog.epic link}}{{fromString}}{{/}} * condition: does not equal * second value: {{#changelog.epic…

Hi @Thembisa Ndlamlenze One more question to try to help: is this rule for company-managed or team-managed projects, or both? Kind regards, Bill

Hi @Kendra Pendolino I do not believe you can directly access a CSV file that way... You are using Jira Server/Data Center, correct? And, are you trying this with Automation for Jira (A4J) rules? If that is correct, the two options I can think of are: * use entity properties to store/access your information, as described…