Bill Sheboy Expert

Hi @Sari Do the issues in "project X" only have links to epics in your "epic project"? If so, you could find these with: project = X AND status = "Implementation" AND "Epic Link" IS NOT EMPTY If instead there are links to other epics, you would narrow your search by looking for the specific epics: project = X AND status =…

Hi @[deleted] I do not believe this syntax works with Jira Cloud automation and epics: {{issue.Due date.max}} Note that Server/Data Center has an {{issues}} smart value for batches. Jira Cloud instead uses Lookup Issues for batches. Please try a Lookup Issues action to gather the child issues and then get the value. For…

Hi @Aravind Koushik Gobburu I do not believe there are "best" practices for any tool; only better ones. How your teams use it depends on what your teams need to support Jira usage. Here are some things I have found may help with automation usage: * There is no configuration management with rules, so implement your own. For…

Hi @Bud Herz I am a bit unclear what you are expecting the results of that search to be: nothing or something. Would you please clarify? Regarding the query you provided, the contains operator ~ can do an exact match if you escape the search in quotes, like this: project = BSP AND issuetype = Bug AND description ~ "\"Bug…

Hi @MiDa -- Welcome to the Atlassian Community! First thing: please think about your edge cases to test and decide how to handle them in the rule: * empty Due Date to empty value (this is possible for some edits) * empty Due Date to non-empty value * non-empty Due Date to empty value * normal case: non-empty Due Date to…

Hi @Trond Meistad -- Welcome to the Atlassian Community! Would you please post an image of your complete rule? That may provide context for the community to offer suggestions. Thanks! Until then...Please take a look at documentation for the available smart values for Jira Server/Data Center, automation. That may help.…

Hi @tinnt -- Welcome to the Atlassian Community! Would you please clarify your need/use case? Your explanation of "giving solution/recommendation for development team on a related security ticket" does not match where you seem to show an open-ended list of epics with child issue counts by status category. How will the…

Matthew, I think you may have the incorrect name of the smart value for your field in the edit expression. Please use this how-to article to find the exact smart value for your field: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ Basically you find an example issue with your field,…

Hi, Natalia, and thanks for that information. Would you please clarify what you are trying to update? Your rule shows updating the trigger issue with the same values from itself. (There is no branching to other issues.) Which are you trying to accomplish? * Update the parent from the subtask * Update the subtask from the…

Sorry to learn that, and I am not certain what else to try on this one. You could wait a bit and see if another community member has suggestions. And, if you are using a paid (not free) license for Jira you could work with your site admin to submit a support ticket to see what Atlassian says: Atlassian Support Once you…

Whoa...I would have expected to see something in the log. The comment did get added by some process. If you are on a paid license (not free) I recommend working with your site admin to submit a ticket to support to learn if that is a different defect: not logging in the history the comment was added. Then you can post back…

Hi @Ali Camlibel One alternative is not having a "blocked" column on the board. The columns of a board typically reflect the process the team follows. When there is a "blocked" column, the team is saying that situation is a normal part of their process...and they just accept that situation. Another way to handle this is…

Hi @Rick Olson According to the suggestion below, there is no way to detect the comment source when from the email handler: [AUT-255] Trigger "Issue Commented" enhancement request - Issue_Commented_From_Email - Code Barrel JIRA (atlassian.net) The suggested work around is to use the Issue Updated trigger and then perhaps…

Hi @Natalia Trofimov Would you please show images of your complete rule and audit log details for context? That may help the community to offer ideas. Thanks! Until then, if you are using the issue created trigger I wonder if this is a timing issue with the event firing before the data is available. The way to check that…

Hi @Matthew Hardy What do you want to do with that value for the number of days? For example, if you wanted to report/filter on it, you could calculate it with an automation rule and then store it in another custom field. Regarding the rule trigger, you could check on a change to your "Date Quote Was Submitted" field, such…

Sorry, I missed something in your original image: you are trying to add a condition inside of an if/else block. I do not believe that is possible. Instead, you would need to map out your conditions and add the necessary criteria for each block with "Add conditions..." Please check to ensure the occur in a logical order…

Yes, I believe that is correct at this time.

Hi @David Stokes This is a challenging issue, and may be better addressed by watching for a few things: First thing: consider divide-and-conquer when possible, If a single issue is the context for a rule it is more likely everything will happen as you expect and in the order you expect. One way to do this is having one…

Hi, Andy! I would say it is tie between two books, based upon audience. I've given away dozens of each. * Among team coaches: Agile Retrospectives: Making Good Teams Great, by Esther Derby and Diana Larsen. Following the patterns of Norman Kerth and R. Brian Stanfield, this one is all practical how-tos. * For those not…

Please try to simplify your queries and try it in advanced search to see if you get what you expect. For example, remove any extraneous parentheses. * project = "Cases" AND status CHANGED FROM "XXXXX Approval" TO "Declined" * project = "Cases" AND status CHANGED FROM "YYYYY Approval" TO "Declined" If you get the same…

Hi @Diogo Ribeiro Sounds like that field's editor is clearing it out/not saving it. If you are on a paid Jira license (not free) I recommend asking your site admin to submit a support ticket here to confirm the expected behavior: https://support.atlassian.com/contact/#/ After you hear back from them, please post what you…

Interesting... After the Lookup Issues action, please try writing this to the audit log and see what happens: {{lookupIssues.first.key}} : {{lookupIssues.first.pullRequest.title}} -- {{lookupIssues.first.pullRequest.url}} That will confirm if the development fields work for a Lookup Issues action, and give you a key to go…

Thanks, @Thembisa Ndlamlenze One cause of that error is when the transitioning issue does not have the selected status in its workflow. For example, when the source issue (of the status) is a different issue type than the destination one. Have you checked if there have been changes to workflow for the destination issue's…

Yes, and...after several failed attempts of "book clubs" and "lending libraries" at places I have worked over the years, I changed my approach: * find books which I find short/valuable, or readable/usable in small bites (e.g. with chapter-scale guidance), * buy a dozen copies, * give them away to interested parties with a…

Awesome! I am glad to learn you got it to work.

Hi @Simmo FYI there are several examples with stray commas in the JSON on this documentation page: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/ :^) Thanks, and kind regards, Bill

Hi @Brock Jolet How many components are currently in the rule? I believe the limit is 60 components. Kind regards, Bill

Hi @Greg Travis Here is the Jira Cloud defect for that symptom, which Atlassian closed as "won't fix": https://jira.atlassian.com/browse/JSWCLOUD-17099 The Jira Server/Data Center version of that defect is still open: https://jira.atlassian.com/browse/JSWSERVER-12296 Kind regards, Bill

Hi @[deleted] I note you are using Jira Server/Data Center. Do you have the Pro version of Automation for Jira addon? If so, you could use an automation rule and the Send Email action to do this: https://confluence.atlassian.com/automation/actions-993924834.html (This cannot be done with the free/Lite version of…

Hi @Matthew Hardy Adding to Marco's idea, you could do this for time-to-current date/time with this: {{issue.Date Quote Was Submitted.diff(now).businessDays}} Please check your field name to confirm the smart value. And, this assumes business days are Monday to Friday, 9am to 6pm. Kind regards, Bill