Bill Sheboy Expert

Hi @Divakar Ketha -- Welcome to the Atlassian Community! For a team using Kanban methods, the board is a single view dashboard of their value stream. If this is not meeting some need for your team, please describe what is missing to help the community offer you suggestions. Thank you! Kind regards, Bill

Hi @Alex Borges da Silva -- Welcome to the Atlassian Community! First thing: for a new question like this I recommend creating a new question, and adding a link to this prior thread. That will ensure the most people see it to offer ideas. Next, for automation questions please post images of your rule and the audit log…

Hi @uri.shani -- Welcome to the Atlassian Community! I provided those JQL details in my text description of such a rule, but the specifics will depend upon the fields/values you are using. Have you tried to create the rule yet? If so, please post images of your rule and audit log details, and what you believe is not…

Hi @Kelly Arrey I recall that I tried this with Jira Cloud and it worked. Kind regards, Bill

Hi @Ashraf B Please try by accessing the value for your custom field, such as the following (filling in your own custom field name): {{issue.myCustomFieldName.value.displayName}} Smart values for custom fields are not always obvious, so if you cannot get it to work please the information in this how-to article to identify…

Hi @Lily Roy For a project, you may navigate to automation rules from either the lightning bolt icon on the board or from the left panel: project settings >> automation Once there, you can create the rule to match your need. Also, please take a look at this introductory documentation to get you…

Hi, Anita! Let's break this problem down into pieces: First, when trying to diff those two custom fields for the dates, try just writing that to the audit log first. That will confirm if you have the syntax for the date diff correct before trying to update the field. Next, what I meant for the date comparison was to put…

Hi @Bill Bayer I believe your smart values for the field may be incorrect. Please try this one for the example you noted: {{issue.Launch Date.minusWeeks(2)}} If that does not work, please try using the information in this how-to article to confirm the name of the smart value for your…

Hi @Estelle Decanis This may be a timing problem; when the issue created trigger fires it is possible all of the data is not yet available for use. For example, the epic link value. The way to check that, is immediately after your rule trigger add a Re-fetch action. This will slow down the rule and reload the data before…

Hi @Lynn Squire -- Welcome to the Atlassian Community! For a question like this, please consider posting images of your automation rule and the audit log details, showing an execution which does not work as you expect. That may provide more context for the community to help. Thanks! Regarding your note about Server/Data…

Hi @Mkurama Yes, and...to what John notes: Server/Data Center version does not have Lookup Issues, and the equivalent feature is the bulk-handling option for the scheduled trigger or for branches. Please look here to learn more about that option.…

Hi @David Barr -- Welcome to the Atlassian Community! Short answer: that is not possible with Jira Cloud, out-of-the-box. Follow-up: * What problem are you trying to solve by doing that? * What would that limit you note represent? Teams using Kanban practices typically manage work in progress (WIP) limits by item…

However...unless you have a premium or enterprise license level an instance using many global-scope (or multiple-project scope) rules could rapidly run out of global rule execution limits. Please check with your org admin and review the levels to learn your license limits: https://www.atlassian.com/software/jira/pricing…

Hi @Liza Gonzalez -- Welcome to the Atlassian Community! First thing: I recommend posting something like this as a question in the Jira or the Automation areas. That will get the most community members looking at it to help you. https://community.atlassian.com/t5/Jira-Automation/ct-p/automation Next, for a question like…

Hi, Daniel. If you mean the second thing I suggested, I meant removing the non-matching expressions (i.e. to your tests) with a RegEx and then using the remainder to create the list for the labels. This is certainly going to take a bit of experimentation to get correct; the specifics of your search strings may not make…

Hi @Anita Domańska There is no REST API call to get the non-working days for a board, so you may need to either look for a marketplace addon or hard-code the values in an automation rule and use math, list, and smart value filtering functions to count them (and then subtract from the built-in working days diff). Kind…

Hi @Muzammil Metkar To write an automation rule for Age of WIP, please take a look at these steps: https://community.atlassian.com/t5/Automation-discussions/What-is-your-most-useful-automation-Here-is-mine/m-p/1561072#M34 Kind regards, Bill

Thanks, @Eli Solutions Team -Eli Solutions- For a rule like this, I recommend adding a condition to prevent multiple executions (as needed). Given the potential for lag time in rule execution the condition will save users cleanup time of removing duplicate subtasks. Kind regards, Bill

Hi @Daniel Helmstedt -- Welcome to the Atlassian Community! One way to do this would be to create your list of check values in a created variable, separated by commas. And then use advanced branching to iterate over them. For example * trigger: issue created: * action: create variable with your list * advanced branch:…

Where are you trying to place that URL? * If it is in an issue field, you may just use {{createdIssue.url}} * If you are putting it in an email the syntax noted earlier should work: <a href="{{createdIssue.url}}">{{createdIssue.key}}</a>

Hi @Perla Miranda ! Thanks for the reminder about this post, as I had figured a way to do the numeric counter and forgot this one. My solution approach up to this point used the issue field to create a string of "X" characters. What if we then iterated over that list and used the {{index}} of the list to solve the counter…

Hi, Raju. Most smart values are case-sensitive, so please try this one instead: {{createdIssue.url}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--createdIssue-- Thanks, Bill

Hey, Gavin. What I meant was to use a user condition to exclude the Automation for Jira user and allow the others to proceed. Sorry if that does not help with your use case.

Hi @Katya -- Welcome to the Atlassian Community! There is no built-in way to query for that information with Jira Cloud. You can probably do this with a marketplace addon app for JQL. As a work-around, what do you think of trying an automation rule to give you a quick report at the start of the sprint? Your project admin…

Hi @[deleted] -- Welcome to the Atlassian Community! Yes, and...to what Trudy notes: You seem to be describing that your engineering team is doing work in support of multiple stakeholder teams (via the refined work from Product Owners). Some clarifying questions may help: * If your engineering team is doing the work, why…

Hi @Sandra_Ferroni -- Welcome to the Atlassian Community! Yes, and...to what John suggests: I wonder if this is a user's permissions issue impacted by the new issue view. As shown in this defect (and suggestion) when the person does not have edit permission for the issue type an error is shown, so perhaps it is now showing…

Hi @Dan Michael Heggø -- Welcome to the Atlassian Community! When you use the IN operator, JQL expects a list. Please try to wrap that expression with parentheses, leading to something like: key IN ( CMS-296, CMS-297 ) And...as you are testing on the keys directly you do not need the project IN (XXXX) expression. Kind…

Hi @Hannes My suggestion would be to use text functions to parse/convert the string into the standard Jira date format of yyyy-mm-dd and then use toDate on the result. If you are using Jira Cloud with your automation rule, Create Variable would help for a working space location. For example, if we assume your date of…

Bertrand, my understanding is the JIRAAUTOSERVER project is for all automation related stuff. There may also be automation-related tickets in the specific Jira, Software Cloud, and Server projects.

Thanks for the follow-up, Daniel.