Bill Sheboy Expert

Greetings! I am curious why my comments to this article were deleted (or hidden / moved). It does not appear comments are disabled for this thread, and my comments still appear in my history. Reviewing the text of my original comment in the history, it seemed relevant to the article and compliant with the community…

Would you please clarify what you mean by "its shows 2 different records"? That JQL expression uses an AND keyword. Thus it will only return work items where each one has been in the multiple sprint states noted: open and closed. If you want the exact count of sprints for each work item, you may use the automation rule…

Hi @MOOC Tac Thanh -- Welcome to the Atlassian Community! In the rule images you show for the Send Web Request action, you have not checked the option to: Delay execution of subsequent rule actions until we've received a response for this web request Thus the rule continues to process before the response. Please enable…

Hi @Aileen R. Binkley -- Welcome to the Atlassian Community! I recommend moving this request to the Jobs / Careers group area. The community champions and managers can help you do that. https://community.atlassian.com/forums/Jobs-Careers/gh-p/JobsCareers And, perhaps meet with your Jira Site Admin to learn if they already…

Hi @Paulo_Cerqueira Given some known racetrack timing problems with the Work Item Created trigger, I recommend not using the new feature to add conditions to the trigger. That can cause incorrect results for the condition tests. Instead, use separate conditions. And for your scenario, an additional condition is needed…

Hi @Simmo Awesome new feature! Thanks to you and the team for their continuing improvements to the automation features. FYI the new documentation for this feature is different than the UX your images and video show: the component name and the key / value mapping layout are different. Which one is correct? Thanks again!…

Hi @Tami King Do you mean the "Delivery Ticket" linking in JPD? If so, that uses a special link type which has a generic and a specific name. The specific name is needed to confirm only JPD Delivery Ticket items. (When only the generic name of "Implements" is used, that could find other work items not linked to JPD Ideas.)…

Thanks for that information, and... First, please move the Re-fetch Issue Data action to immediately after the Issue Created trigger. That will help mitigate if there are any timing problems where the rule starts before all the data is ready / available for the remaining steps. Next, in your Send Web Request action, did…

Hi @Alex Sander Albani da Silva -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * What version of Jira are you using: Cloud, Server, or Data Center? Your question states Data Center but is tagged as as Jira Cloud. * An image of your…

I am out of ideas to check for this symptom. As you appear to be the Product Admin for a paid license, I recommend submitting a ticket to Atlassian Support to take a look. They may see something we are missing. https://support.atlassian.com/contact/#/ When you hear back from them, please post what you learn to benefit the…

The timeSpent smart value is the "pretty print" text value, such as "3d 2h 1m", and it cannot be summed. Please use the timeSpentSeconds value instead and divide by 60 to log the minutes, and add the units of measure to the end: {{triggerIssue.subtasks.timeTracking.timeSpentSeconds.sum.divide(60)}}m And, I recommend…

That is curious; when I did a similar test filtering for a specific parent ID value, it found them and logged the values. Have you tried adjusting the timeframe for the branch to confirm inactivity within that timeframe? Please note this is what the documentation states that branch does, with italics added by me: For each…

Hi @pfarmer -- Welcome to the Atlassian Community! I am using Jira Cloud, and not Data Center, and... In the Cloud version's rule editor, when you hover over a rule component, at the right side there are options to Duplicate or Delete it. Do you see those options in the Data Center's version of the editor? Kind regards,…

Hi @Abhilash Tumbagonahalli Sriranga What have you tried thus far to solve this? If you have a rule that is not working as expected, please post images of your complete rule, the audit log details, and explain what is not working as expected. Those will provide context for the community to offer better suggestions. If you…

Thanks for that information, @erica_bogosian And...I forgot that unlike Jira rule smart values, Confluence ones are less forgiving when an object / attribute is missing. To workaround this, a smart values condition with a conditional block is needed to first test if the parent exists. For example: * trigger: scheduled *…

No worries, @Cedric Moncade -- We are all learning and the endpoint docs do not always make it simple to search for things we want.

You would use the smart value I noted with the time tracking attributes, and if necessary, use a math expression to sum that with the parent work item's data: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/ What have you tried to use that smart value thus far? If it is not working as…

Hi @timothy_higgs_extern -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * an image of the audit log details showing the rule execution Until we see…

Hi @Ramesh Krishnan Adding to the suggestions above... When you only need to check if the work items in the current, active sprint have been in previous sprints, that may be checked with JQL functions: project = myProject AND sprint IN openSprints() AND sprint IN closedSprints() This would list the work items which have…

Hi @sarvesh Short answer: no, there is no current, public, supported REST API endpoint to get the velocity report information in the same way as the very old Greenhopper endpoints. Possible workarounds include: * Use automation rules and custom fields to gather the information, storing it for later use or reporting when…

Hi @Scott Bell Thank you for the updated information. I have a couple of questions: What can you share on progress to create endpoints and webhooks for accessing automation audit logs? While there is some older documentation for Data Center on component types and structure in rule JSON, there is nothing newer or for…

Hi @Martin Hirsch Have you tried using the subtasks smart value to sum the values, such as from {{triggerIssue.subtasks}} to access the time tracking smart values? Kind regards, Bill

Hi @PgM Innovations Support Team As a reminder...when recommending a marketplace vendor product, please ensure you disclose your individual affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information, please see:…

Hi @Aurélie Pilette First, what project type are you using: company-managed or team-managed? That impacts which field and smart value to use: Story points or Story point estimate, respectively. Next, as described in that linked article, you must first use the Lookup Work Items action in the rule to use the {{lookupIssues}}…

Hi @Cedric Moncade -- Welcome to the Atlassian Community! Please try the endpoint for Count Issues Using JQL: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-approximate-count-post Kind regards, Bill

Thanks for that information, @Sven Meier Let's confirm something: what is the field type for customfield_10104? I ask this question as the built-in fields do not have an attribute named RELEASE, and thus I suspect this is an asset object. Is that the case?

Hi @Martin Hirsch First, when your question is resolved, please remember to "accept" the answer. That will help people with a similar need find solutions faster. Thanks! Next, please try adding the units of measure for minutes to the end of that expression: {{userInputs.issueTimespent.multiply(60)}}m

Hi @Ramesh Krishnan The suggestions provided to use the OR rather than the AND keyword should work, unless...there is something else incorrect in your query, such as missing parentheses around the Due Date conditions. If so, please post the entire query you are using to provide more context. Thank you. Kind regards, Bill

Hi @sarvesh Please try using the Bulk Fetch Changelog endpoint. That allows selecting the work items and fields, and then you could find the entry with the earliest date / time for the field. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-changelog-bulkfetch-post However, for…

Hi @Queen Joan -- Welcome to the Atlassian Community! I have seen that symptom several times over the years, and you may try refreshing the page to clear it. If that does not help, try clearing your browser cache, closing all browsers, and then try logging in again. If that still does not resolve it, please work with your…