Bill Sheboy Expert

Hi @Jennifer Would you please post an image of your complete rule? That will provide context for the community to offer suggestions as we cannot discern where the parent issue is within your rule before the subtask is created. Thanks! Kind regards, Bill

Hi @Lawrence_Trudeau -- Welcome to the Atlassian Community! Please try this: labels IN ( CR9570 ) Kind regards, Bill

Hi @Cyberlogic Integration User Do you mean for Jira Service Desk, as described here? https://docs.atlassian.com/jira-servicedesk/REST/5.0.0/#servicedeskapi/request/{issueIdOrKey}/comment-createRequestComment Kind regards, Bill

Hi @ManniStudio -- Welcome to the Atlassian Community! How would you use this sorted list? Where would you see it in Jira? For example, if you are viewing the sorted issues using a saved filter search, creating/updating an issue would update their contents. The next time you view the filter they would be in your new order.…

Hi @Ron Yes, and...to Craig's suggestion: You appear to be using Jira Server/Data Center, so here is the equivalent information on branching for those versions: https://confluence.atlassian.com/automation/branch-automation-rules-to-perform-actions-on-related-issues-993924648.html Kind regards, Bill

Hi @Sidra Amir You seem to be indicating the team is using Scrum methods. What problem are you trying to solve by measuring by person rather than by the team? That practice would cause the unintended consequence of rewarding individual behavior over helping/supporting the team to achieve goals. Kind regards, Bill

Hi @Lea Le Borgne First thing, I recommend creating a new question, and linking to earlier posts like this. Otherwise only the people following this one will see your question. Thanks! I suspect such as rule is possible, and you could compare the {{initiator}} of the rule or {{issue.comments.last.author}} to learn who…

Thanks for that information, and first thing: I am not using Zephyr, so I recommend looking at the vendor's documentation and references to use with Automation for Jira. If this addon is using the built-in linking, I expect this will still be possible with a rule's issue linked…

Hi @Inna S Yes, and...to Walter's suggestions: As you note, you are working with a new tool (Jira) and so it will have different capabilities than what you previously used. I recommend taking this free online training from Atlassian as it shows how to answer questions about issues using Jira Query Language,…

Thanks! I missed finding that one in my searches as I was checking the wrong projects :^)

Hi @Mari Looking at the JQL in your REST API calls, you appear to be using an ampersand symbol rather than the AND keyword. Please try creating and validating your desired queries with advanced filter search, and then you can grab the valid JQL from the browser URL to use in the search call. Kind regards, Bill

Hi @Ori Cohen -- Welcome to the Atlassian Community! How are your tests implemented? If they are issues (like Story, Task, Bug, etc.) you probably can do this with an automation rule. To get you started on creating your rule, please review this documentation and examples: *…

Hi @O Kivich___ According to the old automation backlog, the fix for that issue is in progress: https://codebarrel.atlassian.net/browse/AUT-2393 Until that is implemented, the only work-around I can think of is to check if the user is valid using the REST API before assignment. Kind regards, Bill

Awesome; I am glad to learn that helped!

Would you please post images of: * your complete current rule, * the details of the clone action, and * of the audit log details showing an execution. Seeing those may provide some context for what is happening. Thanks!

Hi @Mustafa Aydemir First thing, get() returns a specific single entry from a list. With your get(0) that would only look at the first issue in the Lookup Issues result (if there are any issues), so it is unclear what you are trying to do. Next, please look at the example I posted and look at this post on filtering. Your…

Oops and sorry as I had a typo. The smart value is plural and the field is singular...even though they are both lists. Please try this in your branch: fixVersion IN ( {{triggerIssue.fixVersions}} )

Hi @Walter Buggenhout That matches my experience as well: teams effectively using Kanban practices required more discipline and autonomy-maturity than teams using Scrum (which has a lot of "fuzzy guiderails" IMHO). And I have helped teams that started with Scrum, found it didn't fit some of their methods/work patterns,…

That makes sense; as I noted it appears Atlassian is in the process of implementing that feature I noted above.

Hi @Edimara -- Welcome to the Atlassian Community! What problem are you trying to solve by doing this? For example, detect that someone has linked an epic to an issue which is in a different project. You can perform this check by checking the project field of both issues: the trigger issue and the issue found by branching…

Hi @Neta Knyazhansky Caspy First thing, I recommend taking this free online training from Atlassian as it shows how to answer such questions: https://university.atlassian.com/student/path/849533-gain-project-insights-through-jql Next, using the issue search will help guide you through writing such queries. To do this…

Hi @René van Esch In my experience, this does not work consistently for the macros. You may need to experiment with the different macros to learn which ones work or do not. And to save you time, do not assume that what Jira indicates is in the field actually works to create a macro. For example, I experimented using both…

Hi @Volker Kiehn JQL is not an SQL, and so you cannot search for those exact matches, particularly with non-alphanumeric characters, with out-of-the-box Jira features. Without knowing more about your use case and what the automation rule is intended to do, one suggestion would be using JQL to get close matches (e.g. with a…

Hi @Liz Ralph -- Welcome to the Atlassian Community! Yes, and...to Mikael's answer: What problem are you trying to solve by re-assigning completed issues? Why not just ignore updating those ones, only re-assigning the others? What problem are you trying to solve by changing the completion status of a large number of…

Thanks, @Kian Stack Mumo Systems as I forgot that I had posted that answer in the past :^)

Hi @Lars Böhnke I do not believe that is possible yet with actions. Here is the suggestion to add that feature: https://jira.atlassian.com/browse/JSWCLOUD-22673 Although I have not tried this, it appears to be possible to call the REST API with a web request and rank an issue before (or after) another one. So if you used…

Thanks for adding that image... It appears you are on a free Jira license, in which case you cannot submit tickets to the support team. And also, free licenses are limited in the number of emails (notifications) which can be sent per month (per time unit), so perhaps you have exceeded that limit. Once that occurs, emails…

Sorry, I do not...we are not using any such reporting addons now other than some dashboard gadgets, and those would not see "there is no data for this feature". My suggestion would be to look as some of the free (or free to trial) addons to see what generates reports matching what you…

Hi @John Luu -- Welcome to the Atlassian Community! Here is a great how-to article describing the steps to send a web request with automation rules: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 Kind regards, Bill

I recommend working with your site admin to submit a support ticket at this link, and reference the earlier ticket: https://support.atlassian.com/contact/#/