Bill Sheboy Expert

Hi @Sheri Larsen Where did you ask about that feature? Although it is still a beta product, there is a community group for Jira Product Discovery, and the Atlassian team members seem quite active responding to questions: https://community.atlassian.com/t5/Jira-Product-Discovery/gh-p/jira-product-discovery Kind regards, Bill

Hi @Joe Would you please show a screen image for the create/edit issue view you describe where you see that error when trying to add an Epic Link to a Story? That may provide some context for the community to offer suggestions. Thanks! Kind regards, Bill

Hi @Jose Barrera What does "progress is going well" mean to you, your team, and your stakeholders? I recommend defining that, and then checking in with the people to evaluate progress. Perhaps also check with your team's coaches for input. The Atlassian interpretations of burndown and burnup charts (as well as other…

Hi @Jamie Gordon There is a smart value to refer to the most recently created issue or multiple if you create several: {{createdIssue}} and {{createdIssues}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--createdIssue-- And so you can use {{createdIssue.key}} for your scenario. Also please…

All of the fields should be present in the Lookup Issues result. Did you take a look a the link I provided for list filtering? Using that feature, you could filter the results of a single Lookup Issues result, and show the issues in groups, by status, if you want. Also looking at the JQL for your lookup result, you could…

I find this an interesting topic, and want to thank all for sharing their views and perspectives. Lots of good info on ideas and experiences! Early in the pandemic / remote working, I noted attempts to force social interaction into remote working practices. These attempted to replace just-in-time things, like in-person…

Thanks, @Summer Hogan for sharing this tool with others. I have used this one for quite a while in lots of different roles/companies. One thing to watch for is the "boil the ocean" problem, where there are too few organically grown CoPs, and so one group tries for a too-wide focus, which leads to disinterest/inaction, and…

Hi @Alex Osana First thing...in generally it is a good idea to create a new question and link back to older threads. Otherwise only the people following this one will see it, thereby limiting the number of ideas suggested. Thanks! Okay, back to your question... What is the trouble you are having using lookup issues? For…

Thanks for clarifying. If you wanted to notification with each single change, that is where {{triggerIssue}} would help. But you seem to want a list of re-ranked items, such as for the last hour...I can think of two ways to do that: * Walk all of the open issues and check the change log for Rank changes, and then report on…

Hi @Michael Soulier Yes, and...to Mikael's answer: What you observe does seem to be what was intended, and there is an open defect for this new "feature" to watch for: that pop-up may not display the action menu. The work-around is to refresh the page and retry. Kind regards, Bill

Hi @Faith Barnett Would you please post images of your complete rule and the audit log details showing this error? Those may provide context for what is happening as I believe copy attachments does work currently. Thanks! Kind regards, Bill

Hi @Adam Taylor Have you tried using wildcards with the CONTAINS operator, like this: text ~ "RITM*" https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-operators/#Advancedsearchingoperatorsreference-CONTAINS-CONTAINS-- Kind regards, Bill

Hi @Hayden Harn For some context, would you please post some images showing where/how you are changing the epic's due date, and the before/after on the road map where you believe the date is not saving/or changing automatically? That may provide some context for the community to offer suggestions. Thanks! Kind regards, Bill

Hi @Akeem Ibrahim Using automation rules often requires learning and experimentation. I recommend trying to build your rule, and if you run into challenges post your rule and audit log so the community can help. To get you started, I believe you can do what you ask with the new Lookup Tables feature, and/or conditions and…

Hi @Ryan McGee That seems possible with automation rules. I am using Jira Cloud, and not Server/Data Center version, and so I cannot test the following for your tooling... * issues have some information about the parent, and the parent's data * try adding a condition to test {{issue.parent.duedate}} and adjust the subtask…

Hi @Ivar den Hollander -- Welcome to the Atlassian Community! Have you considered cloning the issues every year (with automation) rather than returning them to the backlog? I ask this question as your different teams could have different work methods, and so having distinct items would help with Jira tracking of each…

Let's try this: for an assignee that does not work, write this to the audit log (using the log action): {{issue.assignee.emailAddress}} That will help you see if there is a problem with the email address for the specific user's profile. The other possibility is the specific user has completely disabled any notifications…

Gotcha, and thanks! First, some rule scope (impact) information... * Automation rules can have project-scope and global/multi-project scope * A project-scope rule operates on its issues, and can create (or clone) issues into another project...but that is all it can do to other projects. * A global/multi-project rule can…

Thanks for confirming that. Let's try using that text format with your field in the rule's email action, such as with: {{issue.Package name.text}}

Let's check if the field is supported by the REST API using the how-to article linked below. Basically you identify an issue that has your Team field, and then call the REST API with a browser. If you can find your field, you would know the smart value and custom field id for it. If you do not see it, the field may not be…

No worries, Beth. Just trying to understand the situation so the community can help. What type of project are you using: company-managed or team-managed? You can find this information at the bottom-left side of the page when you expand out the options. Are your Boards A and B in the same or different projects?

Did you check if there was an assignee for the issue to whom the email is sent? What does it show in the audit log when you attempt to send to assignee? When you assign yourself to the issue and trigger the rule, do you get the email?

Hi @beth.sutton -- Welcome to the Atlassian Community! Would you please explain the problem you are trying to solve? Knowing that will help the community suggest solution approaches. Until we see that... In Jira, a board is a view of issues in a project, based on a filter. Leading to this question: are your boards in one…

Hi @Kajal MAkwana -- Welcome to the Atlassian Community! First thing, with automation questions please post images of your complete rule and the audit log details showing the execution. Those will provide context for the community to offer suggestions. Thanks! Next, there are several things which could cause the email to…

Hi @[deleted] -- Welcome to the Atlassian Community! It can help for a question like this to include an image of the audit log details for the rule execution. That will provide context for where the error is happening in the rule. Next, you are trying to set values using mathematical expressions. Please try wrapping those…

Thanks for that information. For more wildcard-like searches, you may need an Atlassian Marketplace addon to add to JQL features. I recall seeing some posts about other improvements to JQL and searches, but I do not know any specifics about those.

Thanks for that information, Hari. How well can you see those impacts/improvements with seven sprints of data? I hope they are visible, unless your sprints are only a couple of days in duration. When you believe you truly need more than seven sprints of data, your options are to export the Jira issue data to build your own…

Hi @Mauricio Heberle Your rule is triggered on any update, and then checks for a change to Rank before proceeding. That will trigger for each issue meeting that criteria. And so, what is the purpose of your lookup issues action? If you remove that and just use the {{triggerIssue}} information, that would do what you…

Hi @Ramakrishnan Harihara Mahadevan What problem are you trying to solve by doing that? Knowing that may help the community to offer you suggestions to help. For example, I hypothesize that Atlassian set a smaller limit for the number of sprints on the velocity chart because... * the people and working methods for a team…

Hi @Gerdi Olivier If I understand your scenario correctly, you need to use the {{triggerIssue}} as the source of data to update the linked issues. The meaning of {{issue}} can change in a rule based on the rule structure. For example: * trigger: some action At this point, {{issue}} and {{triggerIssue}} refer to the same…