Bill Sheboy Expert

Thanks, and as both Trudy and I noted you will need to use the REST API to gather the sprints and then search for the value needed. Regarding the error you see with the JSON, the number of left/right curly brackets must be balanced, and you appear to have one too many.

@Kolawole Aderupatan I do not see the attached rule image.

Sorry, I was not more clear... In a rule, you can see {{issue.parent.some field}} because the rule is loading both, but that is not the case with JQL. Instead, find an example issue that would have been {{issue.parent}} and then see which field is available: parent or "Epic Link". Then use that information to identify the…

Hi @Kyren Cabellon What problem are you trying to solve by using Jira Product Discovery (JPD)? For example, if you are using it to help with portfolio management, and there are multiple teams collaborating on all of those products, using one with multiple views makes sense to me. Kind regards, Bill

Thanks for that information. Would you please post an image of your complete rule to provide some context? 

Hi @Thomas Johannessen -- Welcome to the Atlassian Community! First thing: I suggest you sit down with your Jira site admin to ask for help. Your scenario seems complicated and it will help to directly discuss this with the admin. What you seem to be asking is... * you have a project with multiple active sprints * you do…

Hi @Douglas Oliveira This seems related to the changes for epics, sunsetting things like "Epic Link" and replaced by parent. Let's try this...using example issues, try running your JQL manually with advanced issue search. That will confirm if your site is now using the parent field. Then adjust the JQL to work correctly,…

Phil, I am puzzled why the copy would not work. Would you please post an image of your rule? If your trigger is Issue Created, the cause could be that timing problem where the trigger fires faster than the data is available, leading to an empty field when the copy is attempted. The work-around for that is to add the…

I am using Jira Cloud and so cannot test that for Server/Data Center. My understanding is the send web request action works the same, although it seems the call is being rejected in your case. My next suggestion would be to search the community for Server examples with that error and/or work with your site admin to submit…

In general, user fields are set with accountId for the user, and then Jira automagically figures out the rest. When using just {{issue.assignee}} I believe that will work in most cases because the default attribute is the accountId. However...let's say you were doing an advanced branch on a set of users (like watchers).…

Something seems different for your query or project, as that one works for me with Jira Cloud. I checked again in the public backlog and didn't find any related defects. At this point, I recommend working with your site admin to submit a ticket to Atlassian support. You appear to be on a paid license, and so they can do…

Hi @Phil Bustin Are you trying to copy the assignee to a custom, user field, such as with {{issue.assignee.accountId}} ? What is not working as you expect? Kind regards, Bill

Hi @Gayathri B For a question like this, please post images of your complete automation rule and the audit log details showing the execution. Those will provide context for the community to offer suggestions. Thanks! Until we see those... What part of the syntax is confusing to you? For a text field, you can try the Edit…

Hi @Chris - Welcome to the Atlassian Community! Adding to the ideas Curt suggests: Are you using one or multiple projects to manage the "service project", "feature request", and "system issue" Jira items? If these are multiple projects, some of your rules would need to be global/multi-project scoped...and, depending upon…

Hi @Charlie Gavey and rule writers! Often I have already solved a problem with a rule, and I cannot find my existing/example rule from which to mine the ideas for reuse. What if we had better search capabilities to query the actions, smart values, component text, etc. used in a rule, and then list the results found, with a…

Hi @John Sheng Depending on where you added the new issue, it may not immediately appear in the backlog view, as that page does not continually update. If you added it in-line (with the +Create Issue in the list) they appear immediately. But if you used the Create button at the top of the page, or from another browser/tab,…

This is not a SQL, as Atlassian likes to remind me ;^) And while JQL does include operators like WAS NOT IN AND CHANGED, those do not work with the sprint field yet. Here is a suggestion to add those history operators for the sprint field, which you can watch/vote for to see…

Hi @Bruce, Luke I tried your query, with my own project/sprint/labels/etc. values and it worked for me. Let's try this: Please look at an example issue which is returned unexpectedly for the sprint which was excluded (i.e., sprint 9917). Now look at the issue history to see if the issue was perhaps removed from the sprint…

Hi @Olha Yevdokymova_SaaSJet As a reminder...When recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see: Atlassian Community online guidelines for Marketplace and Solution Partners…

I am glad to learn that helped, and I agree on the user credentials impact for API tokens. There is at least one suggestion to improve that feature: https://jira.atlassian.com/browse/JRACLOUD-81006

Hi @Jens Schumacher - Released_so Actually, automation rules can send email to any email address; just enter it in the field and it works. The issue user fields just make it easier to reference known users. I believe the challenge for this question's use case is identifying the requestor's email address when they emailed a…

Hi @Lakshmi Sara Ummalaneni I am glad to learn that helped. And...the Atlassian team appears to be working on adding the Lookup Issues action for the Server/Data Center, so that will make this scenario easier to complete in the future. You may watch here to see their…

Hi @Phil Bustin If I am guessing correctly what you mean, my answer would be: it depends... * If there were a fixed number of Global ID values, with defined values, you could create filters for each value. * If the values vary, there is no built-in way to have dynamic swim lanes based on an issue field for a…

Hi @Rafael Miranda -- Welcome to the Atlassian Community! First thing: I have not tried this, and... There is no built-in rule action to delete a version. There is an REST API method to delete a version, and so you could use the Send Webrequest action to call it. Here are some references if you want to try that: * a how-to…

Thanks, @Saralie S. for confirming. And specifically from that guidance: If you are mentioning your own products or services, make sure you include wording to make it clear that you are affiliated with the company providing those products or services.

Hi @Laetitia Gascon You could do this with an automation rule. You could do this with conditions or a lookup table. Do you have a rule started? If so, please post your rule so the community can offer suggestions. If not, to get you started on creating your rule, please review this documentation and examples: *…

Hi @정영환 Please consider using either an app or a browser addon to help capture the complete image of a rule which is longer than the browser page. There are several free ones to help, depending upon your current browser type. If you post that image, the community may be able to offer suggestions faster than the support…

Hi @Rishi Ravindra Created variables are text and not numbers. Please try converting the value before the operation: {{FYP.asNumber.plus(1)}} Kind regards, Bill

Hi @Umar Maroof Yes, and...to John's answer: The default order in the filter for project boards is ORDER BY Rank ASC It is possible to change the ORDER BY for the board filter to show things in the order you ask. However that will break something else: you will no longer be able to drag and drop items. This is why many…

And also...There are at least two ways to perform math operations with rules: math expression and chained/inline. Knowing both can help in different circumstances. The math expression you have already used. This can help when you want the expression more human-readable or when there is conditional logic. The chained/inline…