Bill Sheboy Expert

Hi @Kilian Brachtendorf -- Welcome to the Atlassian Community! First thing...I see two conditions are checking if the PR destination branch is staging, and one of them is outside of your if/else conditions. Is that correct for your scenario? Back to your question...One way to do this is to use lookup issues and JQL to…

Did you change the trigger or leave it to run on all changes to the field?

Now let's disable your original rule, and add the remaining steps to this one. Then retest it to confirm it keeps working.

This seems like the change is not detected or a glitched rule (which can happen when a rule is edited/published too many times). Just to confirm, is this a Jira software project, or something else? Let's try this also: create a new rule in your project with only these steps: * trigger: field value changed for Business Line…

Hi @Kelly Mullen -- Welcome to the Atlassian Community! As you describe your team using a Kanban board, displaying the same Jira issue multiple times on a board seems misaligned with Kanban ideas and the practice of a board helping to minimize work in progress (WIP). Consider instead trying this... * Disable swim lanes on…

I was asking "how" the field is changed: by a person doing so manually, by another rule, or something else. Is this a custom field you have added, or is it from a marketplace addon to Jira? And also please note: this is a community forum, where other customers offer help, and so people help when they have time. If you need…

Hi @Antti Rissanen Some things about automation rules and fields... Not all built-in or custom fields are directly available in action drop-down lists. For example, Story Point Estimate (for team-managed projects), many of the advanced roadmap fields, etc. And the fields added by a marketplace addons may not be available…

Thanks for clarifying. If you know the list of specific epics, I believe you may filter by their keys with epic link, one by one in the lookup issues results, using the smart value, list filtering. But if the epics are unknown/dynamic, that is probably not possible with one email. Specifically, branches and list…

Hi @jalewis Although it may be possible to do this with smart value, list filtering, I recommend instead using JQL for your Lookup Issues action which specifically finds those issues. Without seeing your entire rule, It is unclear to me how well this matches your scenario. The expression you are showing is conditional only…

Thanks for that information. How is the Business Line field changing: from a manual edit, from another automation rule change, or something else? What is the scope of this rule: in a single project, or a global/multi-project rule?

Hi @Yuliia Vyborova Does your scheduled trigger have JQL? If so, that would explain the multiple emails. Please try removing the JQL from the trigger and only use the results of the lookup issues action to have a single email. Kind regards, Bill

Hi @Natalia Gonzalez -- Welcome to the Atlassian Community! Please take a look at the issue history for one of these issues. What (or who) does it say is changing the date fields? I wonder if you have an automation rule, or other automated action, which is populating the fields, and the history may confirm this. Kind…

Thanks for that information. When you write the variables to the audit log, do you observe the values you expect? Created variables are text, and need to be converted with asNumber before math operations, so that may also be a problem with the rule. Regarding math operations, there are two formats which work: in-line and a…

Hi @Nagarjuna Busireddypally You posted an image for your rule for issue create and not the rule for the change to the Business Line field. Would you please post an image of that complete rule? Thanks! Kind regards, Bill

Hi @Roddy Scotland -- Welcome to the Atlassian Community! I suspect that your rule is either branching to the incorrect issue or is referencing the wrong one when the tasks are created. Please post images of your complete rule, showing the task create details, and of the audit log details showing the rule execution. Those…

Hi @Izzy Clatworthy Yes, and...to what John suggests... In your rule, you are initially using an if-condition only rather than if-else clauses. That would cause processing to stop after the first condition. Please try changing your rule to something like this: * if some condition* action * else-if another condition*…

Hi @Wojciech Książka Comments have several attributes, and you may want to use the body of the specific comment you need, last, first, etc. as described here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.comments-- And I recommend writing the comment value to the audit log first to…

Hi @Simple User -- Welcome to the Atlassian Community! As a reminder...When recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see: Atlassian Community online guidelines for Marketplace and Solution…

If you took at the references for the REST API, you will see the startAt parameter, which is used to iterate through pages. The number of your expected items could determine your approach, as you could assume a maximum and hardcode each chunk. Doing this dynamically for an unknown number of asset records may not be…

Hi @Marina Culeasca Adding to Trudy's answer, and the other addons mentioned, there are also free marketplace addons which could provide this type of reporting with the query Trudy describes. For example, the free JavaScript Charts addon from Atlassian, which you can learn more about…

I am not currently using JSM and so cannot check this one...Have you checked if the internal notifications have been selected for the team for issue create? https://support.atlassian.com/jira-service-management-cloud/docs/customize-internal-notifications-in-team-managed-projects/

Perhaps talk to your Jira admin about trying a select, cascading custom field. If you can pre-define the values this type of field would do this. https://support.atlassian.com/jira-cloud-administration/docs/custom-fields-types-in-company-managed-projects/

Would you please show an image of that action where you are trying that? Does the audit log show any errors, or unexpected things?

Hi @Hanna B -- Welcome to the Atlassian Community! Are you trying to send the entire issue as data for the call? If so, I am unclear how that is possible with just the issue in the rule, as the default attribute for an issue appears to be the key only. Instead you could identify the fields you need and provide them in the…

That may indicate the watcher is added during issue creation. What is creating the items: manual, a rule, another process, etc.?

Hi @Ranasinha_ Pradosh -- Welcome to the Atlassian Community! First thing, I am offering a suggestion based on generic automation rule ideas, not specially for what you are trying with Jenkins... You note have a problem using the response message from one call in a subsequent one. Have you tried writing the response…

Hi @Alixanne FERAUD -- Welcome to the Atlassian Community! I am unclear what you are asking. Would you please clarify if you are trying to... * when a specific option in a checklist is selected, update the value of another field already in the issue * when a specific option in a checklist is selected, add a new field to…

Hi @Wynand Bouchaud To help refine the issues you are finding, you could use the CHANGED operator from JQL in your trigger, perhaps like this: project = myProjectName AND NOT status CHANGED AFTER -12h AND status = "In Progress" This would find issues which are "In Progress" and which have been in that status for at least…

These steps are also described here in the documentation for automation rules: Cloud: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ Server/Data Center: https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html Also of note: smart values are context,…

Hi @Samrat Ghosh You may call web requests as often as you wish, but not combine responses as how you describe. Instead you could make a web request, saving the response in either a created variable (as text) or in a Lookup Table (as JSON), make another web request, and use the results together, as needed. Kind regards,…