Bill Sheboy Expert

Hi @K. M. McCormack Yes, there are definite accessibility issues with some of these products. The only suggestion I have is to watch / vote for the suggestions to improve this capability for Atlassian products. Here are a couple of open suggestions: https://jira.atlassian.com/browse/JRACLOUD-68283…

Hi @MJCorcoran You appear to be branching on current issue; that is not needed if your intent is only to work with the current issue (i.e., trigger issue in your case). After you remove that branch, you may use the if/else conditions as they will not be under a branch. Kind regards, Bill

Hi @McCabe, Holly -- Welcome to the Atlassian Community! I believe the sort is based on the system configuration ordering of the statuses, and not on the workflow order for any particular board. You can confirm that by checking with your Jira site admin. Kind regards, Bill

Hi @Jeff Murray Yes, and...to Mark's answer: To do most of what you asked, you may need a marketplace addon/app for better dashboard gadgets and/or reports than the built-in ones. However you also mentioned target values for some measures. I recommend listing what you capture today, what else you want to capture, why you…

Hi @Ron Beaman I wonder...how many active releases do you have in progress at once? If it is just one in progress, have you considered using an automation rule to move "done" items into the next, unreleased version? * trigger: issue transitioned to done * condition: fix version is empty * action: edit issue to set fix…

Hi @Selvalakshmi Suyambulingam -- Welcome to the Atlassian Community! In addition to the posts of example JQL for your question, please review this free training and documentation to help create queries like you asked about. https://university.atlassian.com/student/path/849533-gain-project-insights-through-jql…

Hi @Gabriel Kaneko What problem are you trying to solve by doing that? Knowing that may help the community to offer suggestions. The default issue hierarchy is: * Epic* Issue (Story, Task, or Bug)* Subtask And so a Story, Task, or Bug have an "Epic Link" (or parent) field, but the Subtasks do not. The parent for a Subtask…

Hi @Marc Isikoff Adding to Jack's suggestions... The problem appears to be the use of quotation marks in your JSON expression. You should be able to just wrap the value once and include the smart values inside, perhaps like this: "add": "Confirmed-{{issue.CustomField_13204.value}}-{{issue.CustomField_13201.value}}" Kind…

Hi @Naiara Torres The order of items for a board is based on the filter. The default is ORDER BY Rank ASC and that applies for the backlog and the order of issues in columns on the board. Automation rules will not help with what you ask...until you change the value for Rank. If you want a different ordering, the filter for…

Your rule is triggered on issue transition. But you are branching on created issues...and none are created. If you truly want to send that notification to Slack for each issue moved to done, please try this instead: * trigger: issue transitioned to Done * condition: issue type is Task * action: send your Slack message, and…

First thing, thanks again for the reminder about the looping checks. The idea I originally suggested (i.e., multiple rules) cannot work for your scenario due to the number of subtasks. I will update my earlier posts to note this. Next thing: this scenario is quite brittle for a tool like Jira. Unlike a project management…

Thanks, @Trudy P Claspill as I forgot about that one :^)

Hi @Troy Johnson From the rule image you show, I expect the symptom you are seeing is the Fix Version is empty/null after the rule runs, correct? If so...I wonder if your smart value for the custom field is incorrect. Smart values are name, spacing, and case-sensitive. To learn the correct smart value for your field,…

Hi @Ali Kashanian -- Welcome to the Atlassian Community! For a question like this, I recommend posting images of your complete rule and the audit log details showing the rule execution. Those will provide context for the community to offer more relevant suggestions for your scenario. Until we see those... The scenario you…

Hi @Anush Chatikyan I do not believe that is possible. You may add a suggestion to add that feature from here: https://jira.atlassian.com/secure/Dashboard.jspa Kind regards, Bill

Hi @Ralf Fehling I respectfully suggest it can be quite difficult to remove all the possible markup from the source *and* not lose any content within an automation for Jira rule. If you can find a way to send the source email as plain text, perhaps try that first. Kind regards, Bill

Hi @Henry Yei You could use either a JQL condition, or a Lookup Issues action and check that the results were empty. The JQL would be something like this: labels IN (yourValueToTest) However...I wonder how you are detecting these keywords, labels, etc. in the comment. For example, are the comments always structured in a…

Hi @Brock Jolet Adding to Mark's suggestions... First, do you ever expect more than one issue key in the comment, particularly on different text lines? If so, match() will not work as you expected. Instead you would need to split() the lines, match(), and then recombine the results to form your JQL for the Lookup Issues…

Hi @Janvi Kapoor -- Welcome to the Atlassian Community! I am unclear what you are asking...Are you describing the link to Slack is missing information about the issue, such as the Summary? Please post images of your complete rule, showing the details of the actions, and of the audit log details showing the rule execution.…

Hi @Preem Prakassh Dayaal Adding to Laurie's answer... Please consider what you want to happen after an issue has been commented upon by such a rule. For example, do you want additional comments added every day the issue is stuck/unchanged...or only comment once per check...or something else. What you decide will help you…

Hi @Nicole Zimmermann That structure is not supported by the built-in Jira boards. What you describe is fairly common for more complicated Kanban boards, when process, capacity, etc. split by some aspect of the parent column. Yet you are describing a "blocked" condition, rather than a progress step in flow. Please consider…

Hi @Shah Baloch Are the first and last lines static text? If so, you can remove both with a single expression, eliminating the need for two edit actions and the re-fetch, like this: {{issue.description.remove("This is the first line that should be removed from the issue.").remove("This is the last line that should be…

Nope, as I have imported more than 255 for the description before. I even did a test after your question. Perhaps work with your site admin to contact the Atlassian Support team and see what they say: https://support.atlassian.com/contact/#/ Once you hear back from them, please post what you learn to benefit the community.

Awesome; I am glad to learn that helped.

I am glad to learn that work-around helped, and... This one is curious...as you appear to be on a paid, Jira Standard license, I recommend working with your site admin to submit a support ticket to have Atlassian take a look. They have access to logs which we users do not, and so they may see something we are missing.

Hi @Marcos Milanesio and @Jehan Bhathena That symptom is curious... I have observed there are some single-issue related triggers, which later in a rule exclude the trigger issue from some branches (like on JQL), which I hypothesize is to prevent errors / loops. Although I have not found this documented for automation…

Hi @rafters magnet0j Yes, that is probably possible, and... Writing automation rules requires both learning and experimentation. I recommend trying to create a rule first, and if you run into challenges post images of your complete rule and the audit log details so the community can offer suggestions. To get you started on…

The {{version}} smart value is only available for the version-related triggers: version created, updated, or released, as described here: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Version-created--updated--released Some questions to help: * Does the issue created (that triggers your…

Thank you for explaining what you are trying to do.

Yes, and...I am holding out hope for a reliable addition to the admin REST API for all rule management functions...Then we can both backup them up and auto-create documentation pages in Confluence for them.