Bill Sheboy Expert

Hi @Alvaro Landin I recommend trying the Issue Created trigger, following that immediately with a condition test on the summary. The rule will trigger more often but it will not continue processing if it does not match your condition. Kind regards, Bill

Hi @DavidBernardoSI1996 Please note there are brackets around the values when you logged the "SLA PAT (Days)" information. That indicates this is an array, not a list. And the min function works with a list. I believe you can use split() to convert the array into a list, and then use the min function on the resulting…

I just noticed something you posted earlier: All of the projects are Company-managed business projects. My understanding is business projects are all team-managed, not company-managed. Do you see "company-managed" indicated at the lower-left side of the page? If it is team-managed, I believe this epic symptom is a known…

Sadly, there is no built-in OR for condition rule components...but there is a built-in OR function that can be used with conditional logic. Sorry if that is confusing. Thus you can do this in one advanced compare condition, although it is messy: first value:…

When that log entry occurred, did the error you saw also happen? If not, please try to reproduce the condition so we get both the error and the log entry, and then post an image showing the complete audit log details for that rule run. Thanks!

Hi @Bruno Ferreira -- Welcome to the Atlassian Community! Have you tried using the changelog / fieldchange smart values to remove the "deleted" labels: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange-- Specifically, you could try using this smart value in the Labels to Remove…

Hi @Lana Kelly Yes, and...to Tessa's answer: Smart values are name, spacing, and case-sensitive, and so it can sometimes be unclear what to use in rules for a field. To find the smart value for a field, and if it is supported by rules, this how-to article can help. Essentially you find an example issue with your field,…

Hi @Quang Nguyen I recommend using an advanced compare condition, testing for equals, rather than a JQL condition. Remember that JQL is not a SQL or programming language, and... The issue is the JQL condition requires you to use well-formed JQL, and your use of smart value expressions on the left-side of comparisons can…

That is puzzling...Let's try to narrow this down a bit. Are you using a Company-managed or a Team-managed project? You can find that information at the bottom-left of the page on the expanding area. You note this only happens to about 5% of the issues. Can you reproduce this symptom consistently? Now let's get more data!…

At this time, the custom fields in JPD are pretty limited in math operations. You could do what you ask with an automation for Jira rule. Your Jira Admin can help you create that in the JPD project, and here is a basic outline for your rule: * trigger: field value changed for Business Value, or Balanced Scorecard Value, or…

Hi @SB ITS Application Team Once inside of an iterator, the only values visible are at that iterator's scope and lower. Your use of {{requestType}} inside is becoming null, and so not matching. For the scenario you show, two possible work-arounds are: 1) Rather than iterate over the webhookResponse, use a match() function…

Thanks for that information. The audit log also shows BPSZH-860 was picked up by the scheduled trigger: what type of issue is that? I suspect is it not an epic and it does not have a parent epic, as that would cause the errors in the Edit Issue action. If your intention is the second part of the rule only runs for issues…

Hi @Rinaldi James Michael Context is important for rules, and so perhaps your rule structure (and use of the changelog) prevented the other methods from helping. {{from}} returns the entire object (i.e., assignee) and {{fromString}} returns whatever the default attribute is. That is different for different objects, and…

Now that you have identified your needs, please look for products in the Atlassian Marketplace to see what works for you and compare that to using Microsoft Project, or other PM tools. https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=project%20management…

Would you please upload those as static images of the complete rule and audit log, and not as video captures? The video continually moving does not help to identify where in the rule the error is happening.

Thanks for that information, Audrey. Would you please post an image of your calculation and the error shown? That will help provide more context. Until we see that... It seems your calculation is a variation of SAFe's interpretation of WSJF (weighted-shortest, job first). And, part of your calculation is using things like…

Thanks, Dawn! It appears that gadget is only available when you have the Service Desk products from Atlassian, or your user specifically has a license for it. Did your company recently stop using that tool or did your user access to it change? https://jira.atlassian.com/browse/JRACLOUD-67612 Your Jira site admin should be…

Yes, you could save the values after the lookups, as needed. Often that is only needed if the calculation was expensive / slow or the rule structure requires it. Created variables in rules are text, and do not have attributes like id and value. They can be converted using functions like {{varSomeVariable.asNumber}} or…

Hi @Gábor Hajdu For a question like this, please post images of your complete rule, showing the details of the trigger and actions, and of the audit log details showing the rule execution. Those will provide context for the community to offer ideas. Thanks! Until we see those...that symptom could happen when: * the JQL for…

Hi @Audrey Tolman -- Welcome to the Atlassian Community! If you have added a field to Jira, it is a custom field. What leads you to believe it is not a custom field? Next, where are you trying to perform these field calculations: * in an automation rule * in a Jira Product Discovery project, field * with a marketplace…

Yup! The documentation is ambiguous which attribute is returned as "default" when we just select a field. It could be id, name, value, a list, etc. Better to be explicit and then if it does not work it is easier to understand why.

You almost got it! To use lookup tables, the value passed to get() should be the keys you set up. So I suspect your lookup usage would be this: {{tblRanges.get(issue.PPLIMIM.value)}} * In your example, someone selects a value of "1-50" from the PPLIMIM drop-down * This triggers the rule (correct?) * In the rule, a Lookup…

Hey, Josh! After pondering I realized a lookup table will not work for your scenario. The reason is that once the rule is inside of an iterator, nothing above that level of scope is visible. And so the table would not be visible for use. I experimented a bit, learned a few things, and this example does work as you planned.…

My apologies if I was unclear, so I'll try again: when a Lookup Table is created in a rule, it is only available in that rule, when the rule is running. It is not available later to other rules. One challenge with automation rules is that when a smart value is unknown (like your reference to the table in Rule 2), its value…

I think I see the problem: your source smart values may be incorrect in the lookup issues usage. This is my mistake as I did not check the fields before suggesting using JSON. Smart values are name, spacing, and case-sensitive. When the wrong value is used, null is returned and often no error occurs. The correct smart…

Would you please post a screen image showing your board settings for quick filters? When you entered that JQL in the quick filter, what did you see happen? For a company-managed project, when I enter a quick filter with JQL for a specific user, it will auto-complete to replace the user's name with their account id value.…

Hi @Lena Sargsyan What problems do you need to solve, questions do you need to answer, and reports do you need to make today as a project manager? And who needs access to that information? I recommend listing those things, including any examples you have. And then you will be better able to compare the products (e.g., MS…

Hi @Guy Derriman -- Welcome to the Atlassian Community! Would you please post images of: * your complete rule, * including the details of the Create Variable, condition, the issue edit, and * of the full audit log details showing a rule execution Those will provide context to help explain this symptom. Thanks! Until we see…

Hi @Dawn Hall -- Welcome to the Atlassian Community! I do not believe there is a built-in dashboard gadget named "Filter Count": https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/ Would you please confirm the exact name of the gadget which you are not finding? And/or, do you have a captured…

Thanks, Trudy! I saw those posts but when I noted the symptom I wanted to confirm shared understanding.