Bill Sheboy Expert

Thanks for confirming with the images. As your fields contain numbers and text, you can try pivoting to use lookup tables. For each field you would create a lookup table, where you add a row for each option: the key = your list option and the value = what you want used in your calculation. For example: Table name:…

Hi @David Meredith and @Simmo A work-around I have found for that scope limitation of searching within iterators is to: * expand the list (in this case, a table) into a created variable, prefixing with your key / index and adding a known delimiter between records * store your search criteria in another variable, as a…

Hi @Patrick Olson -- Welcome to the Atlassian Community! Some things to try are to first wrap that smart value in double-quotation marks before comparing to the Department field, and if more is needed try using one of the encoding functions that will escape that…

Hi @Heather Marquez Adding to Trudy's answer... Would you please describe the problem you are trying to solve by doing this? You seem to be sending notification emails to the reporters of the issues for some type of notification. Do you want to send one email for each issue or to send one email to each reporter (with a…

Hmm...that is curious. Are you the only person seeing this symptom, or do other team members also not see the card colors? If it is only you, have you tried clearing your browser cache, closing all browsers, and logging back in to check? If no one is seeing the colors, have you tried deleting all of the queries, and then…

Jay, what do you see if you use those queries from the Quick Filters stand-alone, such as in a View All Issues search? For example, does this return the issues you expect: project = yourProjectName AND labels = hotpush And, does your current Jira board filter exclude any of the conditions you are using in your Quick…

Hi @Garth Smitman Unfortunately the Affected Version field has a different name in that gadget: Raised in Versions. There is an old, open suggestion to change that to reduce confusion, which you may watch/vote for to see progress: https://jira.atlassian.com/browse/JRACLOUD-41573 Kind regards, Bill

Hi @Phil Yes, and...to Trudy's answer, here is some free training from Atlassian to learn more about using JQL: * https://university.atlassian.com/student/activity/1225443-intro-to-jql-in-jira-software-course-description *…

Hi @Jay Barron Adding on to Helen's answer... To confirm, when you used Jira Server was the entire card background color filled? If so and that is what you were expecting, Jira Cloud does not work that way. Unfortunately it only shows a thin stripe of color down the left side of the cards on the board. There is a…

Hi @Mélanie Liguet Adding to Mike's answer, please look here to learn more about using branches in a rule like yours: https://support.atlassian.com/cloud-automation/docs/branches-in-confluence-automation/#For-each-CQL-result--related-entities- Kind regards, Bill

Hi @Dorothy Callahan This appears to be an existing issue, which can be made worse by the number of board columns, features enabled / disabled, browser scaling, etc. And I wonder if the "Enhance my board" option has added to this symptom. You may vote for / watch this item to see any progress on it:…

Hi @Ameer Kawar -- Welcome to the Atlassian Community! No, that is not possible with out-of-the-box features. Although it would appear Quick Filters (company-managed projects) or Custom Filters (team-managed projects) could help, both use JQL and out-of-the-box JQL cannot perform queries like that. If you have marketplace…

Hi @Catalina Pabon Rule execution counts is one of the automation limits that impacts an instance. (Although that measure is getting a lot of community attention in the post that Jack linked to...) You may find more by viewing the Performance Insights from the global rule configuration. This can help find rules that run…

Hi @Lana Kelly Your rule is referencing a Lookup Issues result to sum the field, but your rule does not have a Lookup Issues action. Please add that action, with the JQL to gather the children of the epic, before your edit and the rule will work as you expect. Kind regards, Bill

Hi @Åse Nordberg I agree with other posters this symptom may be related to the epic field changes. The earliest posts about those changes indicated Atlassian was going to auto-magically update rules in customers sites. However I wonder if there is some problem in the the over-loading of the parent field for epics in the…

Hi @Rogerio That depends upon the specific plugin/app: some have settings to select the projects which use them in a Jira site, some have stats on usages, and some have neither. I suggest checking Apps > Manage your Apps from the top-navigation bar to learn what is available. And if you have concerns about a specific app…

It appears your Business Value field (customfield_10298) does not contain what you showed in the earlier images. And so what I suggested to extract the weight from the quotation marks could not work. Let's get this working for one field at a time: please post an image of the selectable options for the Business Value field.…

@Danno -- you appear to be missing a closing, right-parenthesis in that condition, and that is what caused the error in the log. And thanks, @Darryl Lee -- and I believe you are missing a closing {{/}}

Umm, that is curious. If it is their app which is updating a custom field (or posting a comment) that changes the issue, the vendor has control over how that is marked-up, link or not.

Hi @koutarou ishibashi To clarify your scenario, are you trying to create a new issue for each value selected in the multiple-select field? If so, you could use an Advanced Branch to iterate over the values in the multiple select field, and then create the issues. Please look here to learn more about that technique:…

That is different than what you described, as you are in fact using issue fields. Because of that you can write that as a single expression, using the inline, math operations. {{triggerIssue.customfield_13403.format("ww").minus(triggerIssue.customfield_13403.format("ww").divide(2).floor).format("00")}}

As already described, you may do this in two steps: gather the issues with the JQL to filter on the issue type to store the results with Lookup issues, and then check the count with {{lookupIssues.size}}

Please post images of your current, complete rule and of the audit log details showing the rule execution. Those will provide context to explain what you are observing.

Hi @Martin Sereinig You may want to also post this question in the developer community. I did a quick search and did not find any similar ones. https://community.developer.atlassian.com/tag/jira-product-discovery Kind regards, Bill

Hi @Jamie Maddox That appears to be a known issue, and here is a suggestion to fix it. You may watch/vote for it to see progress. https://jira.atlassian.com/browse/JSWCLOUD-25762 Kind regards, Bill

Hi @Ryan Van Der Vorste First thing, I am not using Zoho Desk, so I'm offering a more general suggestion: Are you using a marketplace addon/app for connecting Zoho and Jira? If so, I recommend contacting that vendor on their marketplace, support page to learn what they suggest. Kind regards, Bill

Hi @Gabriel I hypothesize when the JQL has an ORDER BY assignee ASC it is ordering by the user's account ID value and not on the user's display name. You could confirm that by including more users in your search (to have more data) and then identifying their account ID values to check the sorting. One quick way to find the…

Hi @Vijay To answer the question you asked, "yes, both Story and Task issue types can be in a sprint". However I wonder if you are asking a different question... The default issue hierarchy for Jira Cloud is: * Epic* Story, or Task, or Bug* Subtask Story and Task issue types are at the same level, and so one is not part of…

Hi @Jeff Secor -- Welcome to the Atlassian Community! You are using the marketplace app ConfiForms, correct? If so I recommend contacting the vendor of that product for support on their marketplace page: https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows-for-confluence?hosting=cloud&tab=support…

Hi @Nicolas Schweizer -- Welcome to the Atlassian Community! As that is a marketplace addon to Jira Cloud, please try contacting the vendor by their marketplace support page to learn what they suggest: https://marketplace.atlassian.com/apps/1227309/task-planner-for-google-calendar-reclaim-ai?hosting=cloud&tab=support Kind…