Bill Sheboy Expert

Hi @Sara Hamberg Short answer: no. Longer answer... You may find the available shortcuts for a board with the question mark key, "?". There is a short-cut to change the assignee, but since the behavior of boards changed with the "new issue view" it no longer shows just a pop-up to change assignee. Instead it opens the…

Smart values are name, spacing, and case-sensitive. When you created the table your smart value for {{lookupIssues}} has the wrong case, and so gets translated to null. Please try changing that and observe the results. And... I suspect you want more details in your email, rather than just the issue keys. And so both smart…

Gotcha; is it working as you expected now?

Hi @Jim Gould I do not believe that is currently possible with out-of-the-box features. There have been several suggestions to add this capability, both for notification emails and those sent by rules. Here are a couple of examples: JRACLOUD-39464 and JRACLOUD-70301 Images in the fields would be stored as attachments, and…

It appears there is some image capture issue with your rule. Regardless...the rule image you show does not match the text description of your rule: * the image shows two tests on the Initiator in the first if/else block * but the text description shows one test on Initiator and one on the custom field I wonder if there was…

Hi @Tom De Blende For a question like this, I recommend posting images of your complete rule (in one image) and of the audit log details showing the rule execution. Those will provide context for the community to offer suggestions. Thanks! Until we see those... Conditions in rules have two possible impacts on processing:…

Hi @SABRINE M -- Welcome to the Atlassian Community! Two possible causes of that symptom are: * The issues were not in the sprint when it started. You can check that by looking at the burn charts also. * The issues in the sprint had no assigned story points when the sprint started I do not believe either of these can be…

Hi @THƠ NGUYỄN VĂN Where is your list of values? For example, if you have a comma-separated list of values in a field, you may convert those into a list and find the maximum using list functions: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/ {{issue.yourFieldName.split(",").max}} Kind…

Hi @Ramesh_Panchigunta To whom are you sending this information? And what problem are you trying to solve by doing this (i.e., why do this)? If the recipients are people who are Jira users, have you tried using a scheduled rule (or triggered on a sprint event), to send them a link to the built-in Sprint Report? Kind…

Hi, Nicole. Would you please clarify which of your custom field id values are for which field? That will help me understand what the branch and variable are accessing. Thanks! I believe you would need to confirm your last idea about "cannot determine when the Contact (IF) field has more than one value" using writes to the…

With the use of JSM, I recommend talking to your teams (or solution implementation provider if you are using one), as they will know better how to do what you asked. Hitting the new automation limits is dependent on customer usage, and I was noting a rule that cross-links issues could have impacts... The simplest case is…

Hi @Gracjan Wesołowski _HeroCoders_ Thanks for this additional idea, and here are some questions... Wouldn't your rule #2 (Gap Analysis subtask creation) need to enable the "Allow Rule Trigger" option, as your rule #1 is performing the action that will trigger rule #2? I have observed some rule (and REST API) actions lead…

I was asking for the details of the rule's audit log, not from the issue view point. You may find the details of the audit log by: * navigate to the rule list * select your rule * select audit log at the top of the rule's structure * where the log shows the rule executed, select Show more * grab and post that image

Interesting...I re-tested that approach before I posted this. Would you please show the complete rule you are using, including details of the table creation and usage in your email?

Yes, that is correct...as I noted in my last two paragraphs above. What is happening is sometimes the data is not available after the Issue Created trigger, and so your condition test on Due Date is not empty was not passing. That I why I noted adding the Re-fetch issue after the trigger.

As an FYI @Srini Chakravarthy and @Andrew Morse One good reason not to count the Re-fetch Issue action for the new limits is...a work-around for a defect. There are known race-track conditions in automation rules. One such condition is the Issue Created trigger can fire so quickly that the data is not available at the time…

Is the rule working as you expect now? What was the purpose of your condition testing the Due Date? And...please note the Issue Created trigger can happen so quickly that the data is not yet available to the rule. This can cause conditions and actions to work unexpectedly later in the rule. For example, some of your cloned…

Hi @capitalhumano That information is in the system audit log. To learn more about the log, please review this documentation: https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/ Kind regards, Bill

Hi @jan.ambroz I am unclear what you are asking, so perhaps you could clarify your question. That may help the community to offer suggestions. To help align on some concepts and Jira behavior: * Velocity is a measure of the completed items for a completed sprint. For Jira, this would be in units of whatever the selected…

Hi @Rita Arellano Have you tried removing that first header (i.e., Content-Type), as described in this defect: https://jira.atlassian.com/browse/AUTO-98 Kind regards, Bill

Thanks for confirming that, Lawrence. Follow-up question: how soon after the Feature is created and the checkbox fields are selected does your team need the sub-tasks to be available: immediately, within a short time, the next day, etc.? As long as it is not immediately, you may be able to solve this race-track condition…

Hi @Lara_Jones I believe the limit changes take effect on 1 November 2023, according to the first page of this article. And so you may be hitting the current 500 executions for global/multi-project limit for a Standard License level (or one of the processing time thresholds). Kind regards, Bill

Hi @Lawrence Elkins -- Welcome to the Atlassian Community! Rules seem by-design to trigger fast (which is great), and so even without marketplace addons they may get race-track errors (which is not so great). One example is the Issue Created trigger, which can fire so fast the issue data is not available for use in the…

There are several open suggestions to change that behavior, so look to see if there is one that matches your needs and vote for it; if not, please add one. https://jira.atlassian.com/secure/Dashboard.jspa

Hi @Daniela Cardenas When you navigate to the releases page, it displays the versions in order. The one at the bottom is the "earliest unreleased version", and so on, moving up the page. That is unfortunately the way the page is designed. It does not use the release dates to determine "earliest unreleased". If you have…

Hi @Raielle Pigozzo Mendes -- Welcome to the Atlassian Community! Are you trying to branch to issues in another project? If so, automation rules have "scope" and so they may impact issues in either one project or in multiple projects. To impact issues in multiple projects, please work with your Jira site admin to make a…

Hi @Danielle Allen First, let's align on some terminology... * Jira stores issues in projects * A Jira board is a view of issues in a project, based on a JQL filter * And each project can have zero to many boards And so when an issue is cloned, it is added to a project (either the same project or a different one). It is…

Hi @Nicole -- Welcome to the Atlassian Community! Would you please show you entire automation rule, including the details of the edit assets action? That may help explain what you are observing. Kind regards, Bill

Hi @Wendy -- Welcome to the Atlassian Community! For a question like this, please post images of your complete rule, showing any relevant details of actions, and of the audit log details showing the rule execution. Those will provide context for the community to offer suggestions. Thanks! Until we see those... You are…

Hi @Patricia Cosma -- Welcome to the Atlassian Community! What type of project are you using, company-managed or team-managed? You may find that information at the lower-left side of the page expanding area. Company-managed projects can set the card colors. Team-managed cannot do this yet, and here is a suggestion to add…