Bill Sheboy Expert

Hi @Barbora Vacková -- Welcome to the Atlassian Community! You are correct that Jira Product Discovery (JPD) uses its own "date field" format, allowing it to store a single date, a date range, or a quarter. It is a JSON expression, but represented as text. There is no equivalent "date range" type for global fields, and so…

Hi @sravani vennapusa As @Trudy P Claspill clearly described, there are no built-in JQL features for a search by the comment author and date created. Thus, either a marketplace app to extend JQL features or a custom field with automation rule would be needed. There is an edge-case where a single automation rule can do this…

Hi @Schuuudi You already posted this question a couple of minutes earlier. Please close this question and use the earlier one to help focus the conversation. Here is the earlier one: https://community.atlassian.com/forums/Rovo-questions/How-to-avoid-Rovo-from-using-archived-content-in-Rovo-chat/qaq-p/3156947 Kind regards,…

Assuming the field is on the edit issue view, have you checked the editmeta data to learn what it shows for updating the field? https://docs.atlassian.com/software/jira/docs/api/REST/9.13.0/#api/2/issue-getEditIssueMeta If that does not help, I am out of ideas on this one.

Well done, @Helen !! FYI -- The reason the issue key was not visible is a long-standing limitation / defect of long-format list iteration: once inside the iterator, only data from that scope or lower is visible. Your workaround with the replace() function is quite helpful for this case. Another workaround (when more fields…

Just to confirm, neither value worked when you tried it?

Greetings, community! For teams considering Weighted Shortest Job First (WSJF) to help order work, I recommend reviewing the original sources rather than interpretations of WSJF, such as interpretations described in the many different versions of the Scaled Agile Framework. One could start with: The Principles of Product…

Hi @Rupesh Panchal -- Welcome to the Atlassian Community! First thing: how is the date getting into the Description field? If a person is typing it in, the format may be difficult to predict...and thus asking people to select a value with a date-picker custom field may be better than using text. If instead the date is…

Hi @Raul Aguirre As a disclaimer, I am using Jira Cloud and not Data Center. With that out of the way... Team is one of those fields where you set it in the JSON with an ID, but do not name the attribute. For example: "customfield_10107": "abc-123-456-def" Kind regards, Bill

Hi @Jennifer Bader It appears you want to map values found in the Summary to Label values to add when a work item is created. Is that correct? If so, what does that mapping look like, such as many keywords-to-one label, like this: * purecloud, genesys, ivr, or... --> add marketing label * LOA, absence, leave, or... --> add…

Thanks for that information, @vincenzo.spatafora Just to confirm... * Are you trying to update only the issues in the trigger (just updated) version? My assumption is "yes". * Are the Due Dates of the issues always set from a version with some specific naming convention? My assumption is "yes". If so, you could simplify to…

First, smart values are name, spacing, and case-sensitive. When an incorrect one is used, it returns a null value, sometimes collapsing an entire expression to null. Your condition shows customField_10621 and that should be customfield_10621, in all lower case. One way to diagnose automation regular expression problems is…

Hi @Roberto Simoes For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution *…

Hi @Radia Dev Adding to David's suggestion, here is the documentation for the WAS IN operator: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#WAS-IN Kind regards, Bill

Thanks for that information, @Ashish Virulkar If you are using the built-in Team field, I believe automation rules can only set that with a JSON expression in the advanced edit, and not with the dropdown field in the Edit Work Item action. This matches what I described in my first post. And also, if the field is the…

Hi @Zack Kev To provide more context for your question, please post the following: * an image of your complete rule in a single image for continuity * images of any rule actions where you are trying something with the Fix Versions that is not working as expected * an image of the audit log details showing the rule…

Hi @Ashish Virulkar First thing: there are multiple things in Jira named "Team" and there is an existing built-in, custom field with that name. Did you create a new custom field also named "Team"? If so, and to avoid problems in Jira features, including automation, I recommend not using the same field name and instead pick…

Hi @Hanzla Tariq There is no single REST API endpoint to do what you asked. There is an endpoint to create a rule from one of the built-in templates in a project. The third approach I described earlier could be used to create your own service endpoint, or an automation rule, for other rule copying. The challenge will be…

Thanks for that information, @IT Brute as it helps narrow down a possible workaround... There are no bulk-get / search users by email addresses since the GDPR changes released a few years ago. And, after some quick experimentation, I could not find an endpoint which successfully returned multiple accountId values for a…

No doubt there may be marketplace apps to fill that need for Data Center, and I was describing above how to do it with the built-in features...until that branch is added for DC (which seems unlikely given the upcoming sunset of DC support).

Would you please confirm how the mentions are entered in the comment? How are displayNames being entered as mentions? For example, when one types @ followed by a Jira user's name, that is stored in the comment markup for a mention like this: [~accountId:{{user selected.accountId}}] Where an example from checking a specific…

Hi @vincenzo.spatafora First thing: what problem are you trying to solve? That is, "why do this"? Knowing that will help the community offer better suggestions. Thank you! Until we know that... The version-related rule triggers only have the Version: they do not have any issues. Instead, when you want to access the issues…

Hi @Luis Iglesias Please see this earlier question today for the same symptom, and the suggestions to try browser-related causes and / or to contact Atlassian Support: https://community.atlassian.com/forums/Confluence-questions/3-dots-menu-disappears/qaa-p/3154814#M351766 Kind regards, Bill

Hi @Kostiantyn Zhabko I have seen multiple reports of this symptom in community questions and I do not see anything listed on the status pages for it: https://confluence.status.atlassian.com/ As you seem to have tried several possible causes from the browser, if you are on a paid license I recommend working with your Jira…

Hi @Charlie Misonne First thing, a "watch out" disclaimer: Changing a work item's type can be problematic in automation rules due to site configuration, workflow, space configuration (the "project" one, not the Confluence one ;^) and other differences. This is one reason Atlassian provides the specific "move" UX function…

Hi @Urmo Created Variables are text values, even when they look like a date / time value. To use a variable as a date / time, such as with the minusDays() function, the variable must be converted with the toDate() function immediately before the minusDays() function:…

Hi @IT Brute Are you using Jira Cloud or Server / Data Center version? And, are the people "mentioned" Jira users? For Jira Cloud, user mentions in the comments contain the accountId values, and those could be used directly to create a dynamic JSON expression to update a multiple-selection user field in a single edit…

Hi @Ashish Virulkar Short answer: what you describe is not possible. Using automation rules, the Team field may be set using the id value and JSON, but not the name. For example, with an example custom field id and team, that could be this in the Edit Work Item action: { "fields": { "customfield_12345": "789abc123" } }…

Hi @Jean-Francois Thibault I have not seen a problem with that feature of the gadget...although it could be a specific situation for your work item data, dashboard, etc. Perhaps use the "Contact Vendor" link in the gadget's configuration to submit a defect for it:…

Hi @Helen Unfortunately, Jira Data Center does not have the Advanced Branching over smart values feature as that would make this easy. Here is the suggestion to add that feature, which you may watch / vote for to see progress: https://jira.atlassian.com/browse/JIRAAUTOSERVER-749 There are at least two workarounds using…