Bill Sheboy Expert

Hi @Tiemen Blankert From what you describe, the work items may be marked as resolved and so missing on future tests with the sprint and board. You do not describe specifics of the process, rule, how you "reset" tests, etc., so I am guessing a bit here. When testing automation rules, particularly more complicated ones which…

Hi @Sunny Lin Research discussions with customers and stakeholders matching many persona are always helpful. So is analysis of the thousands of existing suggestions and defects related to the topic you note. Please consider investing time with product managers to review, clean, and utilize those suggestions and defects…

Hi @Sidra Shakoor What is the stability of your lookup data, as you could try the Dynamic Lookup Table for larger number of rows in different cases: * Data is stable -- Use Created Variables and a Dynamic Lookup Table* Use a created variable to copy-and-paste your data in using delimiters * Split the variable into a list…

Hi @Naresh Sampath Yes, and...to the suggestions from @Harpreet I agree: the project / space-scope audit logs need more filtering / searching capabilities! Here are a couple of open JAC suggestions to add such features, which you may watch / vote for to see progress: * https://jira.atlassian.com/browse/AUTO-36 *…

Hi @Alik Levin Thanks for your rule image, and after testing I found Organizations appears to be one of the smart values loaded just-in-time, the same as subtasks and issuelinks. Thus it cannot evaluate fast enough for the id to be parsed out before the flatten and distinct happened in my original suggestion. My original…

Hi @Alik Levin Without seeing the specifics of your entire rule and audit log details... I suspect the problem is the flatten and distinct functions are having difficulty because Organizations is an object and has several attributes...rather than a single value. Thus a workaround would be to use advanced branch over a…

Hi @David Nickell When I read the question, the key part I observed is (with emphasis added my me): "...ticket has sat with the status of "Waiting for User" for 3 business days with no activity." I do not believe built-in JQL has a way to do the business days part, and @Ryan Hormann did not explain what "no activity"…

Hi @Jimmy Trivedi For automation questions, please post an image of your complete rule and the audit log details showing the rule execution. Those will provide context for the community to offer better suggestions. Until we see those... Your examples do not match your description of: Issues should appear in…

Hi @Jeremy Wood Without seeing your entire rule for context... It appears you are using advanced components as a "container" for the blocks of steps, and creating a variable in the first block and trying to use that variable in the second block. First, my understanding is that technique requires adding the variable as an…

Hi @Danny Short answer: This is not easy to solve. Longer answer: There is a known limitation / defect with long-format list iteration which prevents what you are trying; please see below for details. Possible workarounds are: investigate marketplace apps to help; build your own external service to solve this outside of…

Hi @Ann My understanding of a percent, planned to complete chart is: * for each time frame to analyze (e.g., for a completed Sprint) * gather the planned work item count for the start of the time frame (e.g., Sprint started) * gather the completed work items count during the time frame * plot the percentage of completed…

Hi @Angelie Stephens Thanks for the information, and...it appears your "this article" link is broken. Is this the one you wanted: https://community.atlassian.com/forums/Teamwork-Lab-Improving-our-ways/Are-you-a-Team-Changer-Share-your-story-and-earn-a-badge/ba-p/3147532 Kind regards, Bill

Hi @Ryan Hormann Short answer: There is no built-in JQL feature to allow comparing business days, only calendar days. Thus, an alternative is to use two rules: one saves the date / time in a custom field when a work item transitions to "Waiting for User", and a scheduled trigger rule which can use the date / time diff()…

Hi @Natalie Cotela Workflow rules run when transitioning status, so that would not help for your scenario. And, automation rules run after some event, such as editing a field. Thus, a rule could reverse the change and notify someone, but not prevent it. There are likely Atlassian Marketplace apps to add a validated, custom…

Hi @Drew Harthcock -- Welcome to the Atlassian Community! Yes, and...to the suggestions from @Nikola Perisic I believe one can only disable such features when on a paid license level. If you are on a free level, most of the admin configuration is unavailable. Kind regards, Bill

Hi @Thomas Brennan Two of the "normal" occurrences when I have observed the ABORTED status in the audit logs, when it was not from the monthly / service limits, are: * When one is in the rule editor, and either the rule is running or you have selected to run immediately after updating the rule, the current execution may…

Hi @Sathish Kumar For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution *…

Hi @Eric Younkin Why and how are you cross-linking all of the work items: OPS-1 to OPS-2, MARKETING-1 to MARKETING-2? What problem are you trying to solve? Knowing the answer to those questions may help identify other solution approaches. Until we know those, and without seeing the specifics of your complete rule #2...You…

If your rule is not triggering, or the trigger conditions are not met, that could be due to a racetrack timing problem happening with the trigger. (This often happens with this trigger.) The way to check for that is to remove the condition from the trigger, and add a separate condition to check the issue type, adding a…

Hi @Sunil Kumar You posted this question in the Atlassian Community, and X-Ray is a third-party, marketplace app. I recommend contacting that vendor for support, perhaps from their marketplace page: https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=overview Kind regards, Bill

When using fiscal weeks not aligned to the calendar, an offset will effectively change the range of the year for any date / time functions (such as format): they are based on the adjusted value. As you are only using the week, that will usually be correct. Another approach is to get the week, convert to a number, and…

Hi @John Funk Yes, and...to the suggestion from @Trudy P Claspill -- When the date field is formatted with jiraDate (in order to use a text string for the key lookup), the value attribute is not needed: {{fiscalWeek.get(triggerIssue.Go Live Date.jiraDate)}} And, when you need the fiscal week, that could be done without a…

Hi @Schuuudi -- Often a community manager or community leader will notice duplicate question posts and remove one of them. When that does not happen, you may email them directly and ask them to do so: communitymanagers@atlassian.com

Hi @Jessica Schmor You describe copying some fields from the linked work item to the newly created one (which triggers the rule shown). First, how is the work item created which you want to trigger the rule shown? If another rule is creating the work item, please note rules will not automatically trigger in this case. This…

Hi @Cord Corcese -- Welcome to the Atlassian Community! Without seeing your entire rule and parsing of the message for context... It appears the webResponse is plain text, and because the array does not have a name, the jsonStringToObject() function is not succeeding with the conversion. You could try a couple of…

Hi @Michael Green I do not believe a JQL search for assignee in a specific Team is possible. However, if you have set the Team field for a work item, you may search for it with JQL. I recall lots of requests for the feature you describe, and here is an example suggestion to add Team search when using the membersOf() JQL…

Hi @Carl Washington -- Welcome to the Atlassian Community! This is the third question I have seen in a few minutes with this symptom. I recommend contacting Atlassian Support to take a look as I do not see this on the status pages yet. * https://support.atlassian.com/contact/#/ *…

Hi @Roberto Simoes I am glad you found a solution, and... From the latest images you posted, the field appears to be a text type, not a select-option field. Thus, removing the .value from the expression would probably also solve this. Note my first post asked about the field type: knowing that is key to solving some smart…

Hi @Drew Bradford Without seeing your entire rule (in one continuous image), the audit log details, and knowing which checkbox addon you are using, some guesses to help are... #1) You describe using a "checkbox field", but what you show seems to be a custom label field. What is the type of your "Required Bid Assets" field?…

Hi @Nick Yes, and...to the suggestions from @Andy Rusnak Did you ensure the message was encoded so the line breaks / newlines send correctly? I am not familiar with Adobe Workfront, but perhaps there is a function to do that encoding. If the endpoint is called from an Atlassian Automation rule, that would be the jsonEncode…