Bill Sheboy Expert

Hi @Franziska Beckert -- Welcome to the Atlassian Community! For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide…

Hi @Ofir Kalo -- Welcome to the Atlassian Community! That is likely possible, based upon the types of fields. Some fields from marketplace addons are dynamic, and so cannot be directly copied with automation rules. One key thing for your scenario is scope: a rule in a project can only update issues in that single project.…

Hi @bartlomiej.jochym Have you tried using the date / time difference with the prettyPrint format? That should produce what you asked. For example: {{issue.created.diff(now).prettyPrint}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference--- Kind regards, Bill

Hi @Mike D_ That is not possible yet with team-managed projects. There is an open suggestion to add that capability, which you may vote for / watch here: https://jira.atlassian.com/browse/JSWCLOUD-17336 The last comment from Atlassian on this one in August 2022 seemed to move this to "future consideration", and suggested…

I am glad to learn you resolved that. There is an open suggestion to untangle the design decision to create two different story point fields: the existing one for company-managed (Story points) and the one added for team-managed (Story point estimate). To follow any action on that, please watch this one:…

Hi @Oshadhi Vindhyani It appears you are using a team-managed project. Please confirm that by checking the project type at the lower-left side of the page's expanding area. And if you are using a team-managed project, have you checked if someone has added another field named "Story point estimate"? That could certainly…

Hi @KANAV GANDHI Jira Product Discovery (JPD) is essentially a team-managed project, and so any of the people in Creator or Admin roles can add a Select or Multi-Select custom field for something like Customer names. There are more steps to add the field than for other types of projects; please look here for the…

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What is the trigger for your rule? That smart value appears to only be available with the Approval Completed trigger. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--approval--

Hi @Mathias Mohrs Perhaps investigate one of the Atlassian Marketplace addons for checklist items. Some of them have template lists and can add items / lists using automation rules when the issues are created. Note there are both free and paid versions of such addons; so check if they support what you need. I recall using…

Would you please post an image of your Edit Issue action? Thanks!

Greetings! In my experience, time-blocking (especially shared blocks) may have better impacts when it is used by an entire part of an organization *and* leaders sign up to do it also. Not so good scenario I observed Teams went "scrappy" and began scheduled time-blocking, communicated (i.e., told not discussed) that to…

Hi @christopher.branaman Are all of the fields you want to use in both issue types for the parent and child issues? Is the "Target End" field you are referencing the one from Advanced Roadmaps? If so, I believe such fields are not fully supported by automation rules (by name), and the work-arounds involve using the custom…

Hi @Cash Coyne Yes, and...to John's answer: Please consider what problem is a rule trying to solve. When possible, having one rule to solve each problem may help to have "one version of the truth", rather than creating a maintenance problem of rules getting out of sync. Another consideration is the recent change to the…

Hi @ManuMR What have you tried thus far to solve this need? For example, have you created rules with scheduled trigger, and using CRON expressions to do this: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled Kind regards, Bill

Hi @Cash Coyne With the Commit Created automation trigger, I do not believe the author is available. Here is a suggestion to add that attribute: https://jira.atlassian.com/browse/JRACLOUD-80720 As a work-around could your rule call a REST API function with the Send Web Request action to get the author, based on the other…

In that case I believe you will need two conditions for this scenario, as null appears not to be enclosed in quotation marks, according to your testing. Try adding one for the is empty and one where it is not, adjacent to each other.

Thanks, and I understood "what" you were trying to do; I was asking "why" that was needed. Often knowing the why can reveal other possible approaches. As I described, an automation rule could find a limited number of such comments. To get more returned values, consider investigating the Atlassian Marketplace to learn if…

Based on your original question, this looks correct. Does it work as you expected when you tested it? If not, what does not?

Hi @Syamnath Reghunath -- Welcome to the Atlassian Community! As this is an older thread, I recommend creating a new question and linking to this one. That will ensure more people see it to offer suggestions. In the interim, I have no additional suggestions beyond what I already provided, and I am not using any specific BI…

Almost...should there be spaces around "none"? And does none need the quotation marks around it? I have not tried that for this type of field so please test it to confirm, possibly adding two specific conditions: one for the value empty and one for the value not empty.

Hi @AVB If your team is using the Jira Product Discovery (JPD) tool recently added by Atlassian, there is a matrix view which does exactly what you describe. Please look here to learn more: https://www.atlassian.com/software/jira/product-discovery Kind regards, Bill

Hi @Vinay Barigidad -- Welcome to the Atlassian Community! Although there are ways to manage staggered iterations like this (e.g., state management, extended workflow across multiple boards, etc.), I advise first discussing with the team why this approach is needed (i.e., what problem is it trying to solve). This way of…

Yes, and...I recall the Kanban sub-filter removes all parentheses, so the query must be written in a way to ensure its Boolean order of precedence matches what is needed for the results. I recommend writing the query stand-alone in the all-issues search first, creating it step by step without parentheses (except for any IN…

Hi @Maximilian Floß The expression you show will create invalid JSON when the field is empty / null, resulting in this: { "fields": { "duedate": null "duedate": "someDateValue" } } Try instead only making the field value dynamic: { "fields": { "duedate":…

Hi @Hassan Shahin For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas.…

Hi @[deleted] That does seem to be a limitation of that rule action. You may want to create a new suggestion to add the capability or add your ideas to this existing one for improving Slack integration for automation rules: https://jira.atlassian.com/browse/AUTO-203 Kind regards, Bill

Hi @Sai Kishan -- Welcome to the Atlassian Community! When creating the issue, you may also type in a smart value for the Sprint field. And as your rule is using the Sprint Created trigger, that smart value would be {{sprint}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/#--sprint--…

Hi @Leticia Pereira -- Welcome to the Atlassian Community! Yes, I believe that is possible. Your rule could be triggered on Issue Transitioned, selecting the two status values you note. Then the custom field could be set to the user who performed the transition, triggering the rule. The smart value for the user who…

Hi @Enmanuelor Ortiz Lopez I believe the Epic Link values in that gadget display with the assigned color for the epic. Have you tried changing the assigned color for your epics to match your needs? Kind regards, Bill