Bill Sheboy Expert

Hi @Oleksandr Siryi_Railsware_ As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see: Atlassian Community online guidelines | Marketplace + Solution Partners | App Central…

Well done, and I am glad to learn that worked! I would caution it will not work when issues have been in multiple sprints. If the sprint is active / in progress, it is possible to filter the list to get only the active one for your value. For example: {{#issue.sprint}}{{#if(equals(state,"active"))}}{{name.substringBefore("…

For an issue, the smart value is: {{issue.subtasks}} That only contains some of the subtasks fields, such as link, summary, status, etc. To access all of the fields, they would need to be branched to or loaded from a lookup issues action.

Perhaps that is a deprecated method of getting the attachment. I was only able to find a single reference to that approach in this older post in the developer community area: https://community.developer.atlassian.com/t/download-attachment-from-rest-api/40860

When a smart value does not exist, a rule often does not fail. Instead a value of null is substituted in its place. Only in cases where a null value would lead to an error does the rule fail. (Aside: this is one good reason to confirm the correct smart values are used, as a typo will not necessarily cause a rule error in…

Hi @Dennis Hansen This issue was resolved long ago for Jira Cloud, but still exists for Jira Server / Data Center automation rules. I am curious, what is the purpose of your post? Thanks, and kind regards, Bill

Hmmm...if a user selected and ran a manually triggered rule from the Actions menu, the {{initiator}} should be that user. I am still not understanding what is generating the incoming webhook, as that would not be needed based on what you described. Instead only the manually triggered rule would be needed.

Your last point seems to be the case: there are lots of things people have discovered over the years with Jira which are unsupported / internal functions or which have been deprecated. (e.g., there were REST API functions with the old Greenhopper features to return the data and chart for the sprint report and those seem to…

Hi @Patricia Santos de Carvalho Vieira -- Welcome to the Atlassian Community! Rather than using two select fields, you could use a cascading select list, custom field. That will work as you have described. Kind regards, Bill

Thanks for those images, and here are some suggestions: When using the Issue Created trigger, that can fire so quickly that some issue data may not be available to the rule yet. The fix / work-around for that is to always add the Re-fetch Issue action immediately after the Issue Created trigger. This will slow down the…

Where / how did you clone the issue into another project: manually using the UI, with an automation rule, etc.? Perhaps when the issue was cloned it was not put in the other project...Or, there are multiple cloned / linked issues, and this rule's scope cannot see the ones in other projects. (Please re-read what I noted…

Hi @Sam Roza -- Welcome to the Atlassian Community! For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context…

To clarify, I do not believe it's possible to create an issue in Jira Cloud with only a URL. ..but I certainly could be wrong, so perhaps someone else will comment with more info. The closest match to that I can think of is the issue collector, which leads to a feedback page to create…

Hi @eduardo gonzalez What type of project are you using: company-managed or team-managed? You may find that information and the bottom-left side of the screen expanding area. The first image you show appears to be the backlog from a company-managed project, and the second one appears to be from a team-managed project. The…

Hi @kasimv_webelight -- Welcome to the Atlassian Community! There are limited, built-in time tracking reports, and to learn what is available for project-scope reports, please look here: https://support.atlassian.com/jira-software-cloud/docs/track-and-analyze-your-teams-work-with-reports/ Doing what you describe with an…

Hi @Kyle Wilz I have not seen such a tool that allows sizing two different parameters at once. I imagine this would look like a x-y grid placement for sizing, rather than using a single numeric scale. And...I am curious: how does that work for refinement with your team? In my experience, people with all skill areas on the…

Greetings! Rather than using a custom field to preserve this state information, consider using an entity property on the issue. That is less likely to be tampered with, and so not alter the intended behavior. Kind regards, Bill

Hi @Martina Project-scope automation rules can create issues (or clone them) into other projects, but they cannot access or update them otherwise. To access issues in another project, the rule must be multi-project or global in scope. These rules are configured from the global admin settings, and so your Jira site admin…

Hi @Tony Chung For Jira Cloud, please see this documentation for creating an issue with the REST API, including the details of adding components and labels to it: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post Kind regards, Bill

That audit log entry shows issues only in one project. Were you expecting them to be in different projects?

That seems to indicate your rule may not be triggering. Please post an image of the audit log details for your rule. That will confirm if the rule is triggering, and which rule steps are processing. Also, I strongly encourage you to not make this a global rule unless you want this behavior for all of your projects.…

Hi @Sandy King For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas.…

I still do not understand: what is not working as you expected with the rule? Knowing that will help the community to offer better suggestions. Thanks!

Hi @Sohail Alam For a question like this, please also post an image of the audit log details showing the rule execution, and explain what is not working as you expect with the rule. Until we know that... What is the scope of your rule: project, multi-project, or global? A project-scope rule can create (or clone) issues…

Hi @Mélanie Liguet That error is indicating there are rule components trying to use a current issue, but one is not in scope. And so the error is trying to "help" by suggesting adding JQL to the trigger, which is wrong for your scenario. Please look for anything in your rule using {{issue.some field}} where some field is…

Hi @Docubuilder Suppoort I believe you only need the attachment id for the download. Please try this one: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-attachment-content-id-get Kind regards, Bill

Yes, and...here is the suggestion to restore that removed feature: https://jira.atlassian.com/browse/JSWCLOUD-25944

Hi @Gal Fatal As your rule trigger is Incoming Webhook, that could be from anywhere, and so I expect {{initiator}} is not defined in that case. What is causing that webhook? And is there information in the message which could be used to determine the user needed? Kind regards, Bill

Hi @Dd If you care about the subtask ordering, or each subtask has unique values, they will need to be added, one by one, as @John Funk suggests. If you do not care about the ordering, they could be created with an advanced branch over the values. The source of the values could be a created variable or a lookup table. For…

Hi @CoESpainUser There are no built-in dashboard gadgets to make a chart like that. Please look for addon gadgets in the Atlassian Marketplace for additional charts types: https://marketplace.atlassian.com/ Kind regards, Bill