Bill Sheboy Expert

Thank you; that helps! Smart values are name, spacing, and case-sensitive. Often the smart value does not match the field's display name on the Jira pages. When an incorrect smart value is used, it returns null, as your email shows. Please use this how-to article to identify the correct smart value (or custom field id) for…

Hi @Prabhu Palanisamy _Onward_ As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see: Atlassian Community online guidelines | Marketplace + Solution Partners | App Central…

If you only need the prior month and current month, as your original question asked, you may either use those values I noted in the replace() function, or with the lookup table as you tried. The mistake in what you showed is the extra curly brackets: once inside a set of brackets, no more are needed for this situation.…

I still do not understand the problem you are trying to solve by writing the rule. That is, "why do this"? Perhaps if you explain the problem to another person on your team, that will help you to understand the problem better...and what is not working as expected. Please post a new image of your rule, concealing any…

Hi @Bill Ewald Yes, and to @Kalyan Sattaluri suggestions... The date's month could be found with the format("MMMM") function, such as: * prior month: {{now.minusMonths(1).format("MMMM")}} * current month: {{now.format("MMMM")}} Although from what you described, there seems to be quite a bit more happening to determine and…

Short version: my apologies, as I gave you an incorrect direction to solve this one. You are using Jira Data Center, and that does not have an advanced branch feature for rules yet, as noted earlier by @Kalyan Sattaluri. And... Once inside of an iterator, no data from outside that scope is visible. And so once the iterator…

Jira does not have built-in support for the Telegram app. If you are using a marketplace app for connection to Telegram and it is not working as expected, please contact the vendor for support.

What do you mean by "to launch" as the variable does not access the URL or the content at the URL location? The variable name is only visible inside of the rule when it is being edited. Again, what problem are you trying to solve by using a URL as a variable name?

Hi @AndreH Yes, and...to Trudy's suggestions: As this scenario is for a Jira Data Center site, the lookup issues action is available. And so once the rule context is for issue "A-1" (with a branch), a single JQL statement may be used to gather all of the relevant issues (i.e., the subtasks and linked issues) and then check…

Hi @Dennis_H First my disclaimer: I have not used issue collectors in a long time. With that out of the way... Just to confirm, you mapped the collector to your multiple select, custom field, correct? If so, and that field is named location, you could try this: {{issue.location.size|0}} The field is essentially a list of…

Tom, in the JSON you show there is: * a missing comma at the end of the line for customfield_11700 * an extra comma after the "inwardIssue" section * an extra comma after the "priority" field definition In my experience, the JSON parser for advanced edit does not like stray comments before closing curly brackets. Please…

Darryl, whenever the REST API becomes available, I'm gonna start writing my own IDE / VS Code extension for that...just to pass the time ;^)

First thing, I recommend removing the specifics of your link from the post and image, as this is a public-facing community. Or at least obfuscate them. Why use a URL as a variable name? I believe created variable names need to be alphabetic only as they are defined at rule-create time, and not at runtime. Are you instead…

Hi @Ebru Ergenc For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas.…

Hi @Alec Dewell Do you mean in the trigger for Issue Linked selection list? If so, please note the "Polaris Issue Link" one as that includes the ones for JPD links. Kind regards, Bill

Hi @Nam Dong Yeon Please try the startOfMonth() and endOfMonth() functions, perhaps with offsets to test the months you need: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#startOfMonth-- https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#endOfMonth-- Also, to learn more about…

Hey @Gary Spross Someone reminded me of this article by @Darryl Lee which includes various scripts, such as parsing exported rules into CSV for documentation in Confluence. https://community.atlassian.com/t5/Automation-articles/Hacking-Parsing-Automation-Rules-with-JSON-for-Fun-and-Profit/ba-p/1984033

Hi @c.ermeier I suggest the answer is: either one will work, using smart values and a math expression...with conditional filtering, or just JQL and the Lookup Issues action. Without seeing your full rule details, I recommend completely summing the values for the child issues whenever needed to reduce the chance of errors…

Hi @Carol Su Adding to John's answer... That log seems to indicate the field value is null. Did you confirm the field has a value? Kind regards, Bill

Hi @Lee Street There was a relatively recent change where some customers (who were adding story points to subtasks) wanted subtasks to display in the backlog views. There is no option to disable this behavior. I was unable to find any open suggestions for an option to turnoff the feature. One temporary workaround is to use…

Hi @Siobhan Cunningham -- Welcome to the Atlassian Community! I recommend searching the community articles / posts for "onboarding" to find examples where others have automated what you describe. The specifics of how you do this depend on your needs and how you are managing the required work. For example, let's assume your…

Hi @Mariia Rustamova For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer…

Thanks for that additional information, and so perhaps try option #2 next: * create variable:* name: variableA * smart value: {{#lookupIssues}}* {{key}} - {{summary}}{{^last}}~~{{/}}{{/}} * later when you want to walk those issues... {{#variableA.split("~~")}} {{.}} {{/}} Please adjust the creation of variableA to contain…

Hi @BX For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!…

Hi @Simon Sandrock When you saved the first lookup result as a variable, that converted it all to text. It is no longer a list of issue objects that can be parsed, iterated, etc. Without knowing the specifics of your JQL for the lookups, there are three possible workarounds: * Use one Lookup Issues action, with JQL that…

Hi @gemma.whitfield Adding to John's suggestions... Would you please show the action where you create the variable? Would you please copy the JQL statement you are using for the first Lookup Issues action, and write that to the audit log? That will help confirm what JQL is being used when the rule runs. And...why use a…

Hi, Dave! I believe that error can be returned when the rule actor does not have browse permissions for the project. Have you checked that?

From what you describe, you may want to discuss with your PM how to improve the backlog, starting with cleanup / prioritization of the top single item and how they measure "success". Knowing those things may help to identify what is next and how to assess progress.

Hi @Walter Lamm I hypothesize the answer is: "no, that is not possible." Many of the macros for the Description field cannot be added (or updated) directly with automation rule edits to the field. It appears there is more data the macro uses that is not visible to the rule actions. This may be demonstrated if you write the…

Hi @Carmen Blázquez Jiménez Adding to Sebastian's answer... Rather than using the template from the automation library, please use the template directly from your project: * navigate to the rules list for your project * select templates * select the rule highlighted in this image The benefit of using the template from your…