Bill Sheboy Expert

Hi @Bianca de Weerd Just following up to check if the suggestions from @Dirk Ronsmans answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks, and kind regards, Bill

Hi @Mark Taylor Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks!

Ping...for one of the Community Champions or Community Managers to move this from a question to an article. Thanks!

Hi @daniel_froehling Just following up to check if the suggestion from Marc answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks, and kind…

Hi @BG -- Welcome to the Atlassian Community! Please note this is the Atlassian Community, and not Atlassian Support. It is a community of users who collaborate to learn and provide assistance where we can. When you have an urgent support need and are on a paid license level, you may ask your Jira Product Admin to submit a…

@Maor Levinas with hundreds of work items to process, you may run into various service limits, for both automation and per user limits for Rovo: * https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ * https://support.atlassian.com/rovo/docs/rovo-usage-limits/ As you appear to be on a paid license…

Awesome; I am glad we were able to help! Regarding the use of AI word-guessing tools for automation rule help, I recommend caution as such tools are missing your specific context... Such tools generally cannot access your Jira product, site, space, workflow, etc. configurations. (I hypothesize not even the one from…

Hi @Dariusz Chlebicki Yes, and...to the suggestions from @Trudy P Claspill You do not show your entire rule and audit log for context, but from what you show, I hypothesize you have the incorrect smart value for your custom field. When an unknown smart value is used, that returns as null, and thus your count would always…

Hi @Maor Levinas How many work items were you expecting to process? A workaround would be to moving the primary JQL to the Scheduled Trigger and eliminate the rule branching, potentially allowing up to 999 work items...subject to your license level and service limits for automation:…

Hi @Rebekka Heilmann _viadee_ Yes, and...to the suggestions from @Walter Buggenhout there are several open suggestions in JAC around this topic to help manage the simplified workflows better for admins...although some of them are quite old: * https://jira.atlassian.com/browse/JSWCLOUD-15276 *…

@SilkeS it is working normally now, thanks! When it was happening earlier, I took a break (rather than waiting :^) and it appears to have resolved some time between 0745 and 0945 Pacific Time. I also checked the usual suspects of browser, OS, router, and ISP and observed no delays / problems with any of those. And during…

Hi @Satyam Gambhir Adding to the suggestion from @Trudy P Claspill to remove the condition from the trigger and add it separately... There are known racetrack timing defects with the Work Item Created trigger (among other triggers). Specifically, the rule can start running before all of the data is available, leading to…

Hi @Matt Munson -- Welcome to the Atlassian Community! What problem are you trying to solve by linking these work items? What could you accomplish if all of these work items were already linked? That is, "why do this?" Knowing that may help the community offer better suggestions. Until we know that... First, there is no…

Hi @SilkeS Is there an incident or community app release in progress? Page loads are taking from 45-60 seconds. Checking the support status page, I see no symptoms noted: https://support.status.atlassian.com/ Thanks, and kind regards, Bill

Hi @Denise Schroeder No, as the link types are indicators and relationships only (although I believe they can impact the display of items for things like advanced roadmaps). To prevent the work item transition, a Validator may be added to the status Workflows for the types you want to impact. For this specific type of…

Hi @Santi -- Welcome to the Atlassian Community! Where did you create the page status values? There is a known defect for this symptom, and the workaround is to create the status values at the Space level in the settings. To learn more, please look here: https://jira.atlassian.com/browse/CONFCLOUD-81098 Kind regards, Bill

Hi @Venkata Sagar Ganesh Rao Mahendrakar I read in your post you have a solution for some of the possible cases to copy the labels. Please consider there are additional ones...including for the scheduled rule scenario. Please see this article I wrote on synching / summing fields between parent and child work items to learn…

Hi @Pankaj Mahajan Yes, and...to the suggestions from @Rudy Holtkamp -- The short answer is experimentation and testing are required to handle the absence of data for smart values. There are several types of fields and smart values, and different types handle "emptiness" in different ways. And...even when a field is…

Hi @SilkeS and Happy New Year! Thank you for the explanation and mitigation steps. I will watch for additional uses of this indicator which seem to halt the conversation rather than focus it.

Hi @Jyll Rademacher -- Welcome to the Atlassian Community! You are correct: there is no built-in smart value encoding to use the Description field's formatting, macros, etc. in one step for use to create a Confluence page with a rule. I believe a possible workaround is to use the Atlassian Document Format (ADF) for both,…

Hi @Laura Jiménez Goicoechea For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule…

Hi @Tere Pile For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution Until we see…

Cat looks away, slowly pondering, "I just learned projects are now called spaces, and I have to keep translating back and forth when reading this book..."

I believe Delay() on the main rule path has mostly predictable behavior, but I do not know about inside of a branch. Please try moving just the Delay() action to immediately after the trigger to see what happens. If that does not help, I recommend asking your Jira Product Admin to submit a ticket to Atlassian Support here:…

Hi @Omer Meshar I understand your point. From my perspective, one person's "complicated" solution is another's simple one, another's hack, etc. As a reminder, this is the Atlassian Community, and most of the people answering questions (such as myself) are just other customers. We have limited impact / information about…

Hi @nida ergenç Yes, and...to the suggestions from @Rudy Holtkamp ...and without seeing the specifics of your rule's Edit Work Item actions: A challenge for this scenario is knowing which field changed to understand which type conversion to use for reverting the value. The changed field usually may be found from the entire…

When you hear back from the support team, please post what you learn to benefit the community. Thanks!

The image you show is the Backlog view for a Team-managed space / project. My testing was instead for a Company-managed one. When I tested with a Team-managed space, I also observed the Search Box did not find those non-alphanumeric characters. I checked JAC and do not see an open defect for this symptom. As you are on a…

Hi @Lionel Leroux I just tried all the cases you describe and they worked for me with a Chrome browser on a Jira Software space (i.e., project) with a Kanban board. What type of space and board are you using? Have you tried these page diagnostic techniques: * refreshing the page, and retest * or, clearing the browser cache…

Hi @Steeve P_ and Happy New Year! I wonder if the problem is the racetrack timing when the SLA value is available. There are a couple of things to try before using it in the comment: * As you are on a Premium license level, you may add a Delay() action followed by a Re-fetch Work Item Data action after the trigger. This…