Bill Sheboy Expert

Hi @Shikha Verma What source of information led you to believe there was a rule trigger for incoming emails? Have you ever used such a trigger in Atlassian Automation rules? Kind regards, Bill

Hi @Eran Roiter For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas.…

Hi @Claire Prosser This scenario is a variation of a couple of template rules: * the project template: "When all child issues are completed → then close parent" or * the global template: "When a delivery ticket is done → mark idea as done". You could start with a template rule, and make some adjustments: * The rule will…

Hi @ArunKumar Muniappan -- Welcome to the Atlassian Community! A label will display the value entered. If you want a value such as 90% you may enter that as the value. If the value is instead a number field, I do not believe there is anything built into Jira Cloud which allows changing the display mask for a number field…

Hi @ArunKumar Muniappan -- Welcome to the Atlassian Community! How do you define "completion %" as that will impact how you solve this question. Is it: * a measure of time relative to some dates in the issues * a count of issues in particular status values * a sum of an estimation field for issues in particular status…

Hi @Tiago Ribeiro -- Welcome to the Atlassian Community! You appear to be using a Jira Work Management project and board. Those types of projects only display issues for a limited time and the timeframe is not configurable. Please see these suggestions for making the timeframe configurable:…

Hi @[deleted] Would you please explain the problem your rule is trying to solve? That is, "why do this?" Knowing that may help the community to offer better suggestions. Thank you! Kind regards, Bill

Hi @Garn First thing, I am using Jira Cloud and not Data Center, and so please test the solutions I offer with your site. The other question you linked to uses a solution approach for Jira Cloud, which includes a user's account id to implement a mention. However, I believe Jira Server and Data Center use a different…

Hi @Ryan teo -- Welcome to the Atlassian Community! That is possible using the Issue Created trigger and rule conditions to check the fields, perhaps using an if / else condition for the different paths. I recommend reviewing the documentation basics for rules and smart values, and then trying to create your rule. If you…

Sorry, my mistake: I tried to simplify the dynamic JQL and left off the possibility the linked issues may be in no sprints (rather than just not in the open sprint). Please update the dynamic JQL for the branch to use this one: key IN ( {{varRelatedIssues.substringBeforeLast(",").split(",").distinct.join(", ")}} ) AND key…

You may use the match() function with a regular expression to extract the one needed: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match-- As the regular expression will need to be dynamic, to contain the key, there is an extra step using a created variable. Let's assume there is an…

Hi @Shikha Verma When posting to community questions, please stay within the same thread rather than creating new ones for each response. That will help others reading this question in the future know if there are multiple possible solution approaches to choose from. Kind regards, Bill

I do not understand what you are describing... * What are the manual steps you are performing, and * what do you want to have happen automatically in the rule?

Hi @Rita Arellano Christian is correct as I suspect you have not encoded the API token. Please see the linked articles we both provided. Regarding the REST API call, there is no need to pass Custom Data as everything is on the URL for the call. So change the Webhook Body option to Empty as that JSON is not needed.

Hi @Kristi Please post images of your complete rule, the issue transition action, and of the audit log details showing the rule execution. Those may provide context for this symptom. Kind regards, Bill

Greetings! That defect from September 2016 seems out of date as importing a CSV file to create issues does generate the issue-created event and will trigger an automation rule. I just tested to confirm this with both paths to import with a company-managed project rule: * Filter > View All Issues > ... > Import Issues from…

The filter controls what is returned. You could use a very simple filter like this: project = yourProject ORDER BY Rank ASC That would include all issues including the backlog ones. To limit to issues in current and prior sprints, please try this: project = yourProject AND ( sprint IN openSprints() OR sprint IN…

Hi @Jeff Gordon First thing, I am using Jira Cloud and not Data Center version, so my suggestions are based on what I know about automation rules. Please test accordingly with your site. With that out of the way... The error in the audit log is from the first branch shown on key = {{issue.Parent Link}} and not on the…

Hi @zhakyp zhoomart uulu -- Welcome to the Atlassian Community! You could try calling the endpoint to list the branches, filter within the rule using the issue key, and then use the result for your deletion. Kind regards, Bill

Hi @[deleted] JQL filters search for issues, and not for any other entities, such as Sprints. And even if that was possible, there are no built-in dashboard gadgets which display how you described. A similar one with built-in features would be: * add the two-dimensional filter gadget * select your board's filter * select…

Hi @Tiberiu Mozes For Jira Scrum boards, only issues the far right column of the board are considered "done" when a sprint is completed. Please update your board so both status values (i.e., Accepted and Rejected) are mapped to far right column. Kind regards, Bill

Hi @Samrudhi Shete -- Welcome to the Atlassian Community! How do you identify an issue is a duplicate of another issue? An automation rule could only do what you ask if you can identify the issue, such as with information in a field, and then use JQL to access the issue for linking. Kind regards, Bill

Hi @Tina K. -- Welcome to the Atlassian Community! Many of the macros and markdown supported by Jira fields in the UX are not supported with an automation rule, edit issue action for the fields. My understanding is the only way to do some of this formatting in a rule is use the Send Web Request action to call the edit…

Hi @Agnès Darricau -- Welcome to the Atlassian Community! You could do that using automation rules, so please discuss with your team if they are interested in that approach. That would require integrating your tools with Jira, as described…

Hi @[deleted] -- Welcome to the Atlassian Community! Rather than using created variables or an if / else structure to solve this, I recommend using Lookup Tables. That would be easier to maintain and collapse the rule structure to only a couple of steps, making it much easier to read / understand the rule. To learn more…

Making progress! Please add a write to the audit log after the variable is created so you can check what it contains. Also please post an image of your current, complete rule for context. Thanks!

Hi @Judit Gal There are at least two ways to do that: * Use the replace() function for basic text replacements: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#replace-String-target--String-replacement- * Use the replaceAll() function when you want to use a regular expression for the…

Hi @Schwarz -- Welcome to the Atlassian Community! The article you linked to is for Jira Software Projects and not for Jira Work Management / Business Projects. And when I view that suggestion to add the feature, it is still marked as Unresolved. Kind regards, Bill

Your JQL to find the issue with the lookup was: "Epic Link"={{issue.key}} And that would be passed as a parameter in the URL: your Jira URL/rest/api/3/search?jql="Epic Link"={{issue.key}} Please review the how-to article to learn more about calling a REST API endpoint from a rule. And...please select the option at the…

Hi @Christopher Borges -- Welcome to the Atlassian Community! You are correct: the link to that template rule is broken from the documentation, template rule pages: https://www.atlassian.com/software/jira/automation-template-library#/rule/9918920 Here is the correct link for it, which I found by navigating to the complete…