Bill Sheboy Expert

Hi @Ricardo Gonzalez I recommend not using a branch to solve this scenario... Branches which could be on more than one thing run in parallel and asynchronously, with no guarantee of the processing order or when the branch will complete...up until the last step of the…

Hi @Dancey Apple -- Welcome to the Atlassian Community! Adding to the suggestions from @Mohamed Benziane ... If you try using the REST API endpoint to get the changelog, you could run into the limits for how many entries are returned for each call. And so if your issue is updated often and the assignee changed more than…

Hi @jh074626 There is an open suggestion to add a trigger for PR Approved, which you may watch / vote for to see progress: https://jira.atlassian.com/browse/JRACLOUD-81389 For pipeline scenarios where the automation rule triggers / actions do not provide help, you could try using the Send Web Request action to call the…

Hi @Karolis Pocevicius -- Welcome to the Atlassian Community! You are correct: when rules use the Edit Issue action, the fields to update must be visible on the view. This is because rule actions use the REST API endpoint with the default parameters for things like edit issue. That edit issue endpoint has an optional…

Hi @Erica Robinson The schedule expressions for your rules ensure they will occur hours apart (on the overlapping days), with the Quarterly one happening at 0700 and the Semiannual one at 1500. First, you could create a single rule using the Quarterly schedule which first does the quarterly work and then uses a Smart Value…

Hi @Vladislav Denisov Automation rules defined in one scope / project trying to update issue fields in another project sometimes have problems accessing the field for edits using the dropdown field selection. Have you tried using advanced edit with JSON to change the field using its custom field id?…

Sticking with the original thread to preserve the flow, as there may be other suggested solution approaches / responses the community provides... As a disclaimer, I am just another Jira customer and have no internal knowledge if a reduced number of items for a serial versus parallel would be easier, although it is likely…

That will not work as you expect... Branches which could be on more than one thing (such as a Branch on JQL) run in parallel and asynchronously. There is no defined processing order for the items in the branch and there is no guarantee when the branch will finish, up until the last step of the…

Hi @Herika Azevedo -- Welcome to the Atlassian Community! As this is an older thread, I recommend creating a new question and perhaps including a link back to this one. That will ensure the maximum number of people see your question to offer suggestions. When posting your question, remember to include: * your Jira version:…

Hi @Vlad Mo No, that is JQL for a filter, not SQL. I just formatted it to improve visibility for this post. Kind regards, Bill

Thanks for that information, Fiona. Have you checked if there are other fields named Roadmap in your site, and the rule is possibly trying to update the wrong one? Your Jira Site Admin can help check that. You could use this how-to article with an example issue, such as PRODM-460, to confirm the rule is trying to update…

Hi @Soumya Hatti -- Welcome to the Atlassian Community! As this is an older thread, I recommend creating a new question and perhaps including a link back to this one. That will ensure the maximum number of people see your question to offer suggestions. When posting your question, remember to include: * your Jira version:…

Hi @Dewa As this is a very old thread, I recommend creating a new question and perhaps adding a link back to this one. That will ensure the maximum number of people see the question to offer suggestions. Until we see your new question... What version of Jira are using: Cloud, Server, or Data Center? Did you note in the…

Hi @Carl -- Welcome to the Atlassian Community! First, what does the audit log show when you run the rule? Do the steps you expect to run happen? Next, let's confirm what the smart value (or custom field id) are for your field. This is important because when an incorrect one is used, that just returns as null and may not…

Thanks, Tiffany. This seems related to your other question about trying to use the task macro to manage this removal. Hopefully that one will work for you.

Hi @Adam Pearson -- Welcome to the Atlassian Community! Here are the documented smart values for the {{alert}} with the alert-related rule triggers for JSM: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-alerts/ I hypothesize some of these may be dynamically accessed, and so if you need to use them…

Hi @Dima T01 -- Welcome to the Atlassian Community! In my experience, there are sometimes timing-related / racetrack error, behaviors when using the Jira events. This can definitely be seen when issue_created is raised, often before the data is available for use (e.g., in automation rules). The workarounds are to delay or…

The limit for that one is maxResults=100, after which the call returns the nextPage link to follow for more results.

The email body can be entered in the rule's Send Email Action. That could contain static text and / or content based upon the Jira issue. With an automation rule, there is no way for the rule to stop processing so you can modify the email content or sender before it is sent.

Hi @Sara Grab -- Welcome to the Atlassian Community! As this is a very old thread, I recommend creating a new question, and perhaps linking back to this one. That will ensure the maximum number of people see it to offer suggestions. Until we see your new question... The JQL you use for the Lookup Issues action will find…

First, I notice the edit issue action has the Product-Feature Pair field selected from the dropdown (clearing it) and trying to update it with the JSON. I recommend removing it from the selected field list and only using the JSON. Next, your JSON syntax to set the fields is incorrect. That link I provided has more…

I checked the public backlog and do not see this symptom as an open defect. As you are on the free license level and cannot submit a support ticket to Atlassian, you may need to wait for one of the Community Leaders or an Atlassian staff member sees your post to create a ticket and check into it. (I am also on the free…

Awesome; I am glad to learn that helped! For learning more about automation rules, I recommend experimenting, reading, and collaborating... * When it doubt, try something to learn if it works, writing results to the audit log * Create a test project, or even a free test license site, and try things. Experimenting in a free…

Hi @Darryn Looking at the original rule you posted, it uses the Issue Created trigger. That trigger may fire so quickly that some data may not yet be available to the rule yet. This particularly applies to smart values like {{issue.parent}}, {{issue.subtasks}}, etc. The "fix" for that timing problem is to always add the…

Hi @Schneider, Christian -- Welcome to the Atlassian Community! Adding to Marc's suggestions... You are trying to use a "template" issue to create clones with increasing Due Date values, based on the starting date and an incrementor type: Weekly, Monthly, etc. To get the dates correct, the rules needs to do one of these: *…

Hi @Rudy Holtkamp I believe that endpoint can only return a maximum of 100 changes: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-changelog-get And so if the issue has been changed more than 100 times and the updates of the field were before those 100…

Hi @Negjat Jusaj You state you have tried several things, yet the community cannot observe those to compare what you believe happened to what the rule execution shows... For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in one…

Regarding the filter and columns, are you selecting to export the filter fields or something else? Also, I recall a problem where a filter can be updated and not detect the current column configuration when the last thing to change is the columns. The way to fix that is: * get the columns configured how you want, * make a…

Awesome; I am glad to learn that helped!

Hi @Jerry Yen First, a disclaimer that I do not work for Atlassian or any marketplace vendor. I am just another Jira user. With that out of the way... I do not believe exporting that many issues is possible with Jira Cloud's built-in features. For some workarounds please consider: * Using the Jira addon for Google…