Bill Sheboy Expert

The rule you show is trying to copy the values from the Fix Versions field to the External Fix Versions field, adding _DONE to the version names. Have you confirmed those additional "_DONE" versions already exist? How many versions are in the Fix Versions field: 1, many, or do not know? If the number of versions is…

Without seeing the specifics of the rule you are trying to use, it is difficult to know what is not working. This is why I asked to see the rule, step details, and audit log. If you cannot provide those, I recommend working with your Jira Site Admin for assistance. I recommend starting with a simple rule to incrementally…

Hi @Ganesh Raja_GS -- Welcome to the Atlassian Community! I am not using that feature / product from Atlassian and thus have no suggestions on it. Perhaps wait for other community members to respond or perform an internet search and review the guidance from Atlassian on this tool. Kind regards, Bill

Thank you for the additional information. When responding, please stay in one conversation thread. That will help others reading this question in the future know if there are multiple possible answers. Thanks! Please re-read what I posted above, as your rule's JQL is still incorrect. It should be this: key =…

Please re-read my post and the documentation link I provided... When inside the iterator {{#issues}} ... {{/}} the issue prefix is not used; instead the scope is the iterator.

@Abdur Rehman please look again at the suggestion from @Stefan Salzl ... You have added unnecessary curly-brackets inside the function call for plusYears().

What I suggested will not change the display of the field. Instead I suggested extracting the date value for display as text in another field.

Hi @Joe Hartman -- Welcome to the Atlassian Community! I see the same limit, and apparently this symptom has appeared / disappeared over the last year or so. Here is another question asking about this: https://community.atlassian.com/t5/Jira-Service-Management/Filter-counts-limit-to-10-counts/qaq-p/2293924 Checking the…

Hi @Leena Turtiainen -- Welcome to the Atlassian Community! There is an existing suggestion for that feature, which you may watch / vote for to see any progress. It was created over six years ago with no recent comments from the Atlassian team. https://jira.atlassian.com/browse/JRACLOUD-86418 Kind regards, Bill

Well done and congratulations, John!

Hi @Sanjay Samani Your rule is using the Issue Created trigger, and that has a known problem where the trigger can fire so quickly some data may not yet be present when the rule starts. This symptom can lead to unexpected rule behavior and weird permissions errors. In engineering terms, this is called a racetrack error:…

Hi @Gunashree Purushotham -- Welcome to the Atlassian Community! What have you tried thus far to solve this need? If you have a rule that is not working as expected, please post the following to provide context for the community to help: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image…

Hi @Jira Billing Do you have Jira automation rules installed in your instance? If so, you could create an automation rule to save the current Assignee in a custom field when transitioning from the "Todo" Status and use it later with another rule (or in a workflow action). Kind regards, Bill

Hi @Luca Tuchtefeld -- Welcome to the Atlassian Community! Adding to the suggestion from @Tomislav Tobijas ... You are trying to use the result of that match in a JQL statement, and so it must be enclosed in quotation marks. That could be done in various ways, including adding the asJsonString function at the…

Hi @Carl -- Welcome to the Atlassian Community! First thing, I am surprised / concerned the {{issue.project.versions}} smart value actually returns those values. The rule clearly is doing extra REST API calls to get them, behind the scenes, and that is undocumented behavior. If you still want to use that smart value, you…

Hi @Melissa The and() function in smart value expressions takes two Boolean parameters; basically, any expressions which could evaluate to true or false. In the documentation example, the gt() and lt() functions return those Boolean values. For your case, perhaps try using two equals() functions within the and() function:…

I recommend first trying to create the rule yourself, and if you run into problems to ask the community for help. You will better understand the criteria for the handling of the different version values, and so we would need to see that logic to compare to your rule. Additionally, I note you seem to be posting several…

Let's assume your Lookup Issues action is returning all of the issues needed, regardless of their status. With smart value, list filtering and a math expression, to "total completed story points" would be this: {{#=}}0{{#lookupIssues}}{{#if(equals(status.statusCategory.name,"Done"))}}+{{Story points|0}}{{/}}{{/}}{{/}} That…

Yes, based on what you described in the question.

Hi @Asmath Basha What have you tried thus far to solve this need? If you have a rule that is not working as expected, please post the following to provide context for the community to help: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule in a single…

Hi @Grecia Flores -- Welcome to the Atlassian Community! Please try adding the issue's {{Url}} attribute in your message: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.url-- Kind regards, Bill

Hi @Julian Götze -- Welcome to the Atlassian Community! You may want to also ask this question in the developer community: https://community.developer.atlassian.com/ Kind regards, Bill

Hi @Patryk Kowalczyk -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule in a single image, * images of any relevant…

Hi @Carles Mata Yes, and...to the other suggestions to try: * Review the Atlassian status pages, and watch specific outage alerts, at least once a day. https://status.atlassian.com/ * Same thing for the Security Advisories and…

Hi @Sharmila Hiranandani First thing: what problem are you trying to solve with this rule? That is, "why do this?" This will provide context for the community to offer better suggestions. You posted this question in the Jira Product Discovery (JPD) area, and if you are actually tracking what appears to be a production…

Hi @Лёня Криволапов -- Welcome to the Atlassian Community! The rule you show has * a Scheduled Trigger (likely without any JQL) * a Lookup Issues action * a Send Web Request, trying to reference {{issue.key}} But there is no issue available to use, only the results of the lookup, and so the URL for the request does not…

Hi @MidnightExe What have you tried thus far to solve this need? If you have a rule and it is not working as expected, please post the following for context to help the community offer suggestions: * an image of your complete rule, in one single image file * images of any relevant actions / conditions / branches * an image…

Hi @Chris Jost -- Welcome to the Atlassian Community! Your rule is using the bulk-handling smart value {{issues}} to iterate over the issues found. Once inside the iterator, just use the field's smart value to access it. For example: {{#issues}} * {{key}} -- {{summary}}: {{comments.last.body}} {{/}} Kind regards, Bill

Hi @Joseph HANI First, I recommend reviewing this article from @Trudy P Claspill on this type of scenario: https://community.atlassian.com/t5/Jira-articles/Updating-dependent-task-s-dates-when-predecessor-task-date/ba-p/2816977 For the rule you show, a Created Variable is passed as a parameter to the plusDays() function.…

Please use the get() function to access a list element within an automation rule (or use an iterator or branch). For example: {{jsonStringToObject(variableIssueProperty).stories.get(0).summary}}