Bill Sheboy Expert

I am glad to learn it works, and...if it is another user such as the Assignee: * do you plan to hardcode the Slack ID values using if / else conditions, or * do you have the Slack ID values all stored with the users, such as with entity properties, or * something else?

When the scope is a single issue, use the {{issue.someField}} and when using Lookup Issues, it is that scope for the set of issues {{lookupIssues.someField}} Please note well: if lookup results have multiple issues, that expression will be a list of values, not a single one. How many issues do you expect the lookup to…

Ah, the smart value {{destinationIssue}} only applies with the link-related triggers: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-linked You appear to be getting the date from the trigger issue, correct? If so, please change to this:…

Inside of the branch, please write the value of the variable to the audit log using the Log action like this: idhubs value: >>{{idhubs}}<< This will confirm what the branch variable contains for each loop. Then test your rule and post an image showing the audit log details for the rule execution.

Hi @Kim Serradell -- Welcome to the Atlassian Community! First thing, this is a very old article / thread, so it may help to create a new question and perhaps add a link back to the article. That will ensure the maximum number of people see it to offer suggestions. Until that new question is created... Depending upon the…

Please note well: is the delimiter between the values only a comma or a comma-and-a-space? If it is a comma-and-space, change the split function to match: split(", ")

Please try using the "\n" for the end of the search. That will only work if there is indeed a newline character present.

Thanks for confirming that. At this point, I would work with your Jira Site Admin to submit this as a defect at the link below. The earlier defect I noted is for Jira Cloud, and it will be good to let Atlassian know the scope of this problem. https://support.atlassian.com/contact/#/

Hi @Jeroen Poismans -- Yes, that is correct on the results of the dynamic JSON expression. My understanding was Server / Data Center used the user name in this case. Did you try that hardcoded example with Server / Data Center? Hi @Jorge -- In the audit log you show, it appears there is a comma-followed-by-a-space…

Yes, and...to Trudy's excellent responses! My earlier suggestion applies if one (or more) of the fields you want to set has multiple values. This includes: multiple-select option, labels, components, etc. For those cases, the dynamic JSON approach is needed. For example, let's assume one of the fields is a multiple-select,…

Hi @frankie_medina Rather than using a notification approach, please consider using your team's own practices to help. I just answered an almost identical question and rather than repeat that response, please see it here:…

Hi @Josh -- Welcome to the Atlassian Community! I just reproduced that symptom and it appears the filter management UX is the problem as the filter of "no labels" still applies to the view. And it happens regardless of any other selected labels for the filter. Perhaps use the "Give feedback" option at the lower-left side…

Hi @Philip Culver How does your team normally collaborate together on a day-to-day basis? I ask this question because if your team is using methods such as Scrum or Kanban, those have the concept of a "daily standup" where the team makes a plan for the day. And during that, the team could review the board to check progress…

Hi @Singh, Daljit -- Welcome to the Atlassian Community! You could add a rule to the specific Confluence Space, use one of the Page-related triggers, and add a condition to check if it is the specific Page you want. Kind regards, Bill

Hi @Jason Krewson Rather than converting the number to text in another field, please try using the format() function on the number. Assuming your number field is customfield_10737, that would be this to send in the message / integration: {{issue.customfield_10737.format("#")}}…

Hi @Khira Niemeier To mention the specific user in Slack from the automation rule, please use this syntax, substituting in their ID value: <@userSlackID> Also, are you always mentioning the same person / user, or is that dynamic based on data in the issue fields? Kind regards, Bill

Hi @Anton Bildh There are a couple of workarounds for this scenario: * When using a WSJF scoring based on the original definition from Donald Reinertsen (not SAFe's interpretation), the scores are stable values, and not based on the relative order of Ideas. And so the solution is to add a filter to the matrix view to hide…

Hi @Mohit Edupuganti There is no built-in dashboard gadget to display what you described. Please check the Atlassian Marketplace for gadgets to help. As you appear to be on a "Free" Jira license level, several gadgets are also free at that level (i.e., for 10 users or less). https://marketplace.atlassian.com/ As you want…

Hi @Hais_ Pedro -- Welcome to the Atlassian Community! Adding to Trudy's suggestion... Are you using Jira Cloud or Jira Server / Data Center? The Advanced Branch feature is only available for Jira Cloud. Here is the suggestion to add that for Server / Data Center: https://jira.atlassian.com/browse/JIRAAUTOSERVER-749 How do…

Hi @JON C BYERS -- Welcome to the Atlassian Community! Are your fields single-select, option fields? If so, please use the value attribute to check them in the condition, and ensure the value exactly matches the case of your field options...or force them to a known case:…

I checked the public backlog, and the only Slack -> Jira issue-create formatting symptoms I found were related to links, not bold text. If you are on a license level above "Free", you could check with Atlassian Support to learn if they can determine the cause. Your site admin will need to submit the…

Hi @Akash Sharma Adding to Trudy's suggestions... If you expect multiple Component values and want to add them to one issue, rather than using an advanced branch with several issue edits, I recommend adding them all at once using a single edit with JSON. This will reduce the risk of errors / update collisions and improve…

From Slack, under ... (More) > Automations > Apps... I'm using this one: Jira Cloud Official app by Atlassian. Notifications, link previews and more. That one provides the basic functionality for connecting Slack and Atlassian tools. There are other connectors which have more / different functionality, and your Jira Site…

Hi @Colin_Turner You seem to have the smart value expression's attributes out of order. Please try this to find the age of the last comment added in hours using the diff() function: {{issue.comments.last.created.diff(now).hours}} If that does not help, please post the following for more context: * what type of project is…

That is odd... I used the "/jira create" from a channel for the issue, entered the formatting, and it saved as expected. Perhaps check with your Jira Site Admin to learn which connector is being used (under Your Apps), and check with the specific vendor to see what they say.

Hi @Brian Woodworth -- Welcome to the Atlassian Community! Are those Stories children of Epics which are not part plan's selected issues, even though the Stories are selected? Kind regards, Bill

Hi @Michelle Bantugon -- Welcome to the Atlassian Community! I just tried *here is bold text* with both software and JPD projects and it worked, as described here: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all This was using the default Jira / Slack integration from Atlassian. Are you using a…

Hi @Michelle -- Welcome to the Atlassian Community! The rule you show uses the Scheduled Trigger and a Lookup Issues action with what appears to be invalid JQL, and you note sending Slack messages "when a Jira issue has been updated." First, if you indeed want to send the messages when the issue is updated, you will need…

Hi @Diego Martínez If you look at the top of the rule in its details, did you enable the "Allow Rule Trigger" option? https://confluence.atlassian.com/automation/create-and-edit-jira-automation-rules-1141480599.html If so, your rule is recursively triggering itself whenever a time tracking field changes, and so likely…

Thanks for that information...it shows you want to add zero-to-many mentions in the comment from the multiple-select, user field. That may be done using an iterator to dynamically add the mentions. For example: {{#issue.customfield_10302}}[~accountid:{{accountId}}]{{^last}}, {{/}}{{#last}}:{{/}}{{/}} This ticket is now…