Bill Sheboy Expert

Hi @Greg Jas -- Welcome to the Atlassian Community! The steps in a rule use the current state / data in the issue which the rule holds. And when an edit happens (e.g., Edit Issue) that updates the data in the cloud but not the rule's storage. This is by design to help with conditions, etc. When you want the rule to use the…

Thanks for those images, and I have not observed an issue created in Jira Cloud that did not also raise the issue-created event...which is what the rule detects to trigger. Are the issues created by the email created in the same scope as the automation rule? That is, in the WFM Desk project? If not, the rule scope needs to…

Do you have JSM permissions? As a Site / Org admin for my site, I can see both actions in the rule editor from JSM and Software projects. Please post an image showing what you see when you select adding a rule component / action, and have selected All Actions.

My mistake; your question is indicated as "Cloud" which has no direct access to the database for such queries.

Hi @Hussein s -- Welcome to the Atlassian Community! Jira Query Language (JQL) is not an SQL, and does not have many of the SQL features you are trying: * renaming fields with AS * COUNT * COALESCE * MAX * most wildcard LIKE expressions * any JOIN types * GROUP BY * etc. To learn what is supported, please see this…

Hi @JD Which rule action are you using to create the issue? Have you tried Create Issue with Request Type? Or perhaps try Create Incident. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-issue-with-a-request-type…

Hi @Ana Modesto -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity, * images of any relevant actions / conditions / branches, * an image of the audit log…

Hi @Rachitha Raghuram -- Welcome to the Atlassian Community! A Jira board is a view of the issues, based on the board's filter. When you want the cloned issue to appear on a specific backlog / board, set the issue's fields to match the filter. There are two exceptions to this: * For a Scrum board, the issue must also be in…

When trying to use the "parent" data to update the trigger issue, the branch cannot be used as you show. Instead, use the Lookup Issues action with JQL to get the parent issue, and then use that to update the trigger issue. Next, your math expression is not using a correct…

Hi @Jeeva Kannan -- Welcome to the Atlassian Community! Short answer: no, there is no built-in way to do that. You already note one possible workaround of using a marketplace app / addon. Another option is to build an application which calls the REST API to query with the filter, storing the results where needed. Kind…

Hi @Andy Gladstone I have not used the playbook's guidance on that one, and instead have used similar ideas from Esther Derby, Rachel Davies, Peter Koning, Jean Tabaka, etc. Teams I supported created such posters as part of a co-located liftoff (or annually for a re-liftoff). Such liftoffs included team formation / fun…

Hi @Yugandhar Kumar Chintamaneni Please show images of your Advanced Branch and the audit log details. Those will provide context to explain the symptom. Also, when using variables (such as with Advanced Branch and Create Variable) I recommend adding a prefix to the name to avoid people and rules getting confused by any…

Hi @Jussi Soro Short answer: as you have described the configuration, that is not possible. You describe using Issue Links rather than the parent / child relationship for the Epics and their child issue, "requirements". And that multiple Epics can link to the same requirement. An issue cannot be displayed on a Jira board…

Hi @Jira Admin -- Welcome to the Atlassian Community! Here is a knowledgebase article describing a rule to do that: https://confluence.atlassian.com/jirakb/automation-to-send-email-only-once-per-assignee-1310985609.html Before building it, I recommend pausing to understand what problem you are trying to solve with a…

Hi @Alex.Curtoud.EXT -- Welcome to the Atlassian Community! There is no built-in "undo" feature for such changes. As you note, some of the information is shown in the issue history, and that could be used to manually revert the changes. There may be marketplace apps / addons which add this capability. Kind regards, Bill

Hi @Nancy Tinder -- Welcome to the Atlassian Community! Short answer: the likely cause is the rule is using single-project scope (in the details at the top) and so cannot see the other issues. Please work with your Jira Site Admin to update the rule's scope with the global admin permissions. If that does not help, context…

When using lookup actions like Lookup Assets, I recommend adding a write to the audit log (or a condition) to confirm it returns results: records returned: {{lookupObjects.size}} If hardcoding the value for the AQL works and the value from the match() of the Description does not, that indicates some possibilities we can…

Hi @Christian Isaza Updating Confluence pages from rules can be challenging to get the format correct. I recommend first hardcoding your numbers / values in the JSON to confirm you have the format correct. Then update to use your dynamic fields. For example... * Your rule uses the smart value {{newVersion}} and that is not…

Hi @Gilmarie Hernandez -- Welcome to the Atlassian Community! One possible way to do that would be to add a condition to check the Request Type matches your "type A", and then use the Assign Issue action with the Balanced Workload option:…

Hi @Edwin Andrew Short answer: the labels smart value is a list of values, and there is no contains() function for lists or text. Please try using the match() function with a regular expression. If that does not help, context is important for the community to help. Please post the following: * what type of project is this…

Hi @Tatiana María Valle Reyes -- Welcome to the Atlassian Community! I see your question is resolved, and I wanted to offer a couple of FYIs... First, does your team ever do any of the following: add issues after the start of the sprint, remove issues during the sprint, change the sizing of issues during the sprint? If so,…

I am using Jira Cloud, and when I tested {{version.archived}} has the correct value. Perhaps with Data Center's automation the trigger is firing so quickly the data is not updated in time. You may want to ask your Jira Site Admin to contact Atlassian Support to check if this is a known symptom.

Hi @Aliosha Romero This is a very old thread, and recommend creating a new question to ensure the maximum number of people see it, possibly including a link back to this older one. When you create you new question, please include the following for context: * what version of Jira are you using: Cloud, Server, or Data Center…

Hi @admin-nwalter The intent of that solution was to "pretty print" an amount of time, such as from the time tracking fields. To do what you ask for calendar / clock time differences, calculate the difference in seconds between the two date / time fields and use that in place of the time tracking amount. That approach…

As written, that rule will send a Slack message for every issue which has the Assignee noted in the first condition. And because of the first condition, it will also never send the "nothing in progress" message. Is that what you wanted? Also, this rule will only work for that assignee, and no others. I recommend pausing to…

Hi @Sarthak Solutions -- Welcome to the Atlassian Community! In my experience... Work item carry-over from one sprint to the next is a symptom of some root cause. Those could include challenges with backlog refinement, sprint planning, team focus, product / code quality, people-incentive policies, etc. Hopefully, such…

Hi @Ayesha Ibrahim Short answer: not at this time. I do not believe there are REST API endpoints to alter a Confluence database, other than the ones to create, read, and delete one. And automation rules rely upon the REST API to perform actions so updates are not supported. Here is a suggestion to add the capability to…

The automation advanced edit with JSON is not lenient on trailing commas. This is another good reason to build incremental elements in variables and then cleanup before using in the Edit Issue action. Regarding numbers and isEmpty(), they are not text...and numbers in rules are also subject to the fuzziness of is it a…

I recommend focusing on the branch in the audit log. That shows no issues where found, and so based on the earlier rule you showed that means there was no child issue. Would you please show your current, complete rule? Also...if the Atlassian Support team is already helping with the rule, I recommend sticking with them for…

Hi @Darryl Lee For the conditional logic with list presence, please try the inline version of gt() function: {{#if(listField.size.gt(0)}} do something {{/}} And also for @Dmitry Alabyan ... In my experience, the advanced edit with JSON can have timing / parsing order problems. It is better to first build the JSON and store…